Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of FabKids

FabKids

3.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.


fabkids.com
Founded in 2011
San Francisco, CA
How would you rate FabKids?
grey stargrey stargrey stargrey stargrey star

FabKids Reviews Summary

The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.

This summary is generated by AI, based on text from customer reviews

service
174
value
169
shipping
184
returns
107
quality
166

We monitor reviews for authenticity

Hawaii
1 review
0 helpful votes
Follow Ashley A.
Unfollow Ashley A.
Share Review
Report Review

Long wait time for package to arrive
September 30, 2024

Although I was able to browse through the website with ease to purchase a few shoes that I liked, the wait time for my package to arrive is dissatisfying. Waiting a month is way longer than I expected. I do not think that I will be ordering again.

Date of experience: September 20, 2024
Wisconsin
1 review
0 helpful votes
Follow Feltisha K.
Unfollow Feltisha K.
Share Review
Report Review

They are so cute
September 30, 2024

My kids love they boots I seen them I was like I got to get my baby's some more boots….Love them

Date of experience: September 20, 2024
Ohio
1 review
0 helpful votes
Follow Cassie O.
Unfollow Cassie O.
Share Review
Report Review

Haven't recieved
September 30, 2024

Have a received order. Cannot get anybody to tell me why the order hasn't come. Fedex says the carrier still hasn't picked up. The response is horrible.

Date of experience: September 20, 2024
North Carolina
1 review
0 helpful votes
Follow Lukishia P.
Unfollow Lukishia P.
Share Review
Report Review

Very dissatisfied
September 30, 2024

My experience was the worst. I've have had three different delivery dates and as of today, September 20,2024 at 5:19 PM I still have not received anything.

Date of experience: September 20, 2024
Canada
1 review
0 helpful votes
Follow Natalie U.
Unfollow Natalie U.
Share Review
Report Review

Very pleased
September 30, 2024

Excellent options. Easy online purchase. Great quality. And speedy delivery

Date of experience: September 20, 2024
Canada
1 review
0 helpful votes
Follow Christine W.
Unfollow Christine W.
Share Review
Report Review

They didn't use my credits
September 30, 2024

They didn't use my credits but instead charged my credit card.
I tried calling but couldn't get through.
Poor service

Date of experience: September 20, 2024
California
1 review
0 helpful votes
Follow Sabrina S.
Unfollow Sabrina S.
Share Review
Report Review

Excellent Shipping
September 30, 2024

Fast shipping, and the shoes fit perfectly. It was very easy to order.

Date of experience: September 20, 2024
Illinois
1 review
0 helpful votes
Follow Alicia K.
Unfollow Alicia K.
Share Review
Report Review

Great quality and fashionable shoes at a reasonable price

Date of experience: September 20, 2024
Alabama
1 review
0 helpful votes
Follow Sean F.
Unfollow Sean F.
Share Review
Report Review

Didn't fit
September 28, 2024

Cute shoes but not true to size. Way too small. I will be returning both pairs.

Date of experience: September 18, 2024
Ohio
2 reviews
0 helpful votes
Follow Marian M.
Unfollow Marian M.
Share Review
Report Review

Love my purchases
September 21, 2024

Never any problems. Easy order and beautiful items.

Date of experience: September 11, 2024
Iowa
1 review
0 helpful votes
Follow Brandon T.
Unfollow Brandon T.
Share Review
Report Review

I placed my last order almost a month ago and yet I have a 50 dollar charge yesterday. Weird?

Date of experience: September 10, 2024
North Carolina
1 review
0 helpful votes
Follow Genesis J.
Unfollow Genesis J.
Share Review
Report Review

Me encanto
September 21, 2024

Todo llegó en buenas condiciones, y la talla es exacta

Date of experience: September 10, 2024
Texas
1 review
0 helpful votes
Follow Lakshmi Z.
Unfollow Lakshmi Z.
Share Review
Report Review

Its very very bad service
September 20, 2024

It's very vary bad service they hacked my credit card and used for yearly subscription

Date of experience: September 10, 2024
Tennessee
1 review
0 helpful votes
Follow Karina L.
Unfollow Karina L.
Share Review
Report Review

Very Satisfied
September 20, 2024

Very happy with the shoes I purchased for my daughter and so was she.

Date of experience: September 10, 2024
New York
1 review
0 helpful votes
Follow Ashley Q.
Unfollow Ashley Q.
Share Review
Report Review

Overpriced subscription
September 20, 2024

When I first stumbled across an ad for Fabkids I was so excited to check out what they offered, I loved the styles and $6 shoes. I couldn't wait to shop all of it. I ultimately ended up purchasing a few outfits and probably 10 pairs of shoes for my first shopping experience! Quickly that excitement turned into disappointment realizing only one time would I be able to get these affordable prices. $50 is too much for VIP Subscription, especially when the only thing that's decent price after the subscription is the shoes. The outfits are soooo cute and I'd love to be able to afford but they're so expensive. Also I wish there was an option to buy the outfits but without shoes included or pants. There is outfits I purchased that say I wanted the shirt/pull over but my son refuses to wear jeans so really I didn't need the jeans. Or like with the outfits the choices for boots, I got the same boots 2 times because I had to get boots.
If the subscription was more like $25 a month I would be so happy to subscribe and spend all my money at fabkids, but I have 3 children that I have to shop for on top of a subscription it's just not affordable for a normal single income family. I was disappointed to see you needed to have a subscription for those prices in general.
I purchased on August 30 and still have yet to receive my items so I cannot comment on quality. But I do know the shipping and delivery is very slow.

Date of experience: September 10, 2024
Kentucky
1 review
0 helpful votes
Follow Whitney L.
Unfollow Whitney L.
Share Review
Report Review

Really annoyed
September 19, 2024

I didn't even get my order and it says it was delivered. So now I'm out that money for my daughters shoes.

Date of experience: September 9, 2024
California
1 review
0 helpful votes
Follow Rowena L.
Unfollow Rowena L.
Share Review
Report Review

Great shopping experience
September 19, 2024

I hadn't been on the website for a while and decided to see what they had. I picked the right day because I found exactly what I was looking for!

Date of experience: September 9, 2024
Minnesota
1 review
0 helpful votes
Follow Oliver M.
Unfollow Oliver M.
Share Review
Report Review

Loved these
September 19, 2024

It was wonderful! Love this store. I would use this again

Date of experience: September 9, 2024
Virginia
1 review
0 helpful votes
Follow Jessica M.
Unfollow Jessica M.
Share Review
Report Review

Love the deals and quality
September 18, 2024
Updated review

I love there deals and quality of their shoes and clothing

Date of experience: September 8, 2024

Love the deals!
March 2, 2024
Previous review

We all love these deals especially when kids get expensive!

Date of experience: March 2, 2024
Tennessee
1 review
0 helpful votes
Follow April B.
Unfollow April B.
Share Review
Report Review

Sizing
September 18, 2024

Ordered a 10/12 in jacket and it still to small package got lost so took longer to get to me all around bad experience for my 1st amd last order

Date of experience: September 8, 2024