Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of FabKids

FabKids

3.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.


fabkids.com
Founded in 2011
San Francisco, CA
How would you rate FabKids?
grey stargrey stargrey stargrey stargrey star

FabKids Reviews Summary

The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.

This summary is generated by AI, based on text from customer reviews

service
174
value
169
shipping
184
returns
107
quality
166

We monitor reviews for authenticity

New York
1 review
15 helpful votes
Follow Alyssa K.
Unfollow Alyssa K.
Share Review
Report Review

Wow
August 28, 2014

Wow. The reviews on this company are ridiculous. Yes, when you buy an outfit on this site you are signed up for their "VIP" membership. The membership entails charging the credit card on account $29.95 in return for an outfit credit. You can then choose one of the two piece outfits on the site. You are charged $4.95 for shopping unless you spend $50 or more and then shopping is free. You also have the option of "skipping" any month you would like. You can skip as many months in a row as wanted but you have to skip between the first and fifth of the month. While I do agree that $29.95 is a bit overpriced (but a normal price) for a children's outfit, calling this company a scammer is ridiculous. All the ads and specials clearly state that the sale price is for VIPembers and the site very clearly states the membership details and what you are signing up for. Anyone shopping online should be smart enough to read the details of your purchases especially before giving card information. I knew what I was signing up for when I made my purchases from fabkids. I personally have chose to skip the last couple months because I do not want to pay $29.95 for an outfit I have however made a few purchases from the site. They have a "sale" section with clothing choices from previous months that are 75% off! I purchased nine outfits for $115.05 which makes each outfit around $12.50. That is an amazing deal! The pants and tops start as low as $3.99 a piece. The clothes are pretty high quality in my opinion. I'm used to shopping at target and children's place. I would say that fabkids clothes are higher quality than both of those stores. The people in this site giving bad reviews are people that obviously did not pay very good attention when making a purchase. That is not the sites fault.

Date of experience: August 28, 2014
Canada
1 review
2 helpful votes
Follow Sooz B.
Unfollow Sooz B.
Share Review
Report Review

I do a lot of online shopping and am generally quite savvy about it, so boy, did I ever feel like an idiot when I rushed through the process to get a free FabKids outfit, only to realize I'd signed up for a monthly subscription! Yes, it was completely my fault for not reading the fine print, but honestly, I just never expected it. I thought FabKids was like a cheap GapKids or something, and just trying to make a name for themselves with some giveaways. Then I realized what I'd done, and freaked out when I saw all of these negative reviews. However, when I called to cancel, they were pretty prompt about it, just gave me one counter-offer of more loyalty points to stay, and then went ahead and cancelled my account. I got a confirmation of the cancellation immediately, so I can't complain there either. As for the outfit itself, it's cute and reasonable quality, I just hope it fits the girl I bought it for as returning it won't be an option. A monthly shopping club isn't for me as I know there will be months when I forget to "skip", but I was pleased with FabKids customer service both in placing the order and cancelling my subscription.

Date of experience: August 22, 2014
Michigan
2 reviews
4 helpful votes
Follow JS S.
Unfollow JS S.
Share Review
Report Review

Horrible company!
August 22, 2014

Horrible company! I would give 0 stars if able to. Tricked me into signing up as VIP member through a promo in which I thought I was making a single purchase... big mistake! They DO NOT clearly state you are signing up for anything but once they have your credit card number, good luck! Their products are cheap quality also. Do not waste your time or money with these people you will regret it if you do!

Date of experience: August 21, 2014
Philippines
1 review
13 helpful votes
Follow John P.
Unfollow John P.
Share Review
Report Review

These people giving awful comments about fab kids are basically have not read the friggin terms of services... what they did is just click and click. Sometimes you just have to read before you click.

I am soooo loving fab kids. Their product is just fabulous!

Date of experience: August 19, 2014
Missouri
1 review
5 helpful votes
Follow Sue B.
Unfollow Sue B.
Share Review
Report Review

Terrible!
August 11, 2014

Terrible! They don't tell you there is a monthly fee when you join... and just try to use your points or cancel... You try and call and you can tell they are reading from a script because they never answer your question... they just tell you the same information over and over again. Don't join any of their companies... Kids or Shoes... waste of money...

Date of experience: August 9, 2014
Tennessee
1 review
2 helpful votes
Follow Emily m.
Unfollow Emily m.
Share Review
Report Review

This company does not deserve any stars in my opinion. Fab kids/fableletics is a coward company looking to scam it's customers in a very sick way. They claim not to charge membership fees, but when reading below terms of use they 'credit' your account with them, $29.95 a month. I did not sign up for this, and they need to advise about their methods and how they misguide their customers. I've had to call them at least 3 times to credit back my money and to cancel all ties with their company. Poor management and guidelines in my opinion. Would warn anyone to be careful or just avoid at all cost!

Date of experience: August 8, 2014
Hawaii
1 review
4 helpful votes
Follow brianne e.
Unfollow brianne e.
Share Review
Report Review

Very very disappointed! Got first order, great outfit for my 4 year old. Then they enrolled me without my knowledge the vip program and withdrew 29.95 two months in a row without my knowledge. Emailed several times with no response. Not happy at all!

Date of experience: July 14, 2014
Louisiana
3 reviews
9 helpful votes
Follow Vladika S.
Unfollow Vladika S.
Share Review
Report Review

I gave FABKIDS 4 stars only b/c I think they are a bit overprized. BUT the quality of the clothes is great. I have a 4 year old girl and everything I bought fits her true to size and quality is amazing.
Their return policy is great too, had to return some boots which I purchased and they fell apart shortly after and they replaced them quickly for a brand new pair.

Date of experience: July 10, 2014
New York
1 review
1 helpful vote
Follow suzanne d.
Unfollow suzanne d.
Share Review
Report Review

Total crap
July 7, 2014

Total crap. SIzes are not true, so a leather jacket for my normal sized 5 year old in MEDIUM doesn't fit AT ALL. And there's no available sizes to exchange it. Customer service is horrible, and background noise when you call is so bad, you can barely hear the service rep. Who can't do anything for you anyway.

Stay away. There's a reason this place is getting all one-star reviews

Date of experience: July 7, 2014
Virginia
1 review
2 helpful votes
Follow s l.
Unfollow s l.
Share Review
Report Review

Guess I should've known... got a $5 shoe deal, the crappy shoes fell apart within days. Email to company went unanswered.

Date of experience: June 5, 2014
Pennsylvania
1 review
6 helpful votes
Follow valerie r.
Unfollow valerie r.
Share Review
Report Review

Worst ever i ordered one outfit which was HORRIBLE quality and they enrolled me without my knowledge as a V. I. P which means they charge you 29.95 a month and when you call to cancel you just nearly have to get rude to get them to understand I want my money back and cancel it all! And now i have to wait 5-7 days to get my money.

Date of experience: May 28, 2014
Texas
2 reviews
1 helpful vote
Follow KKB B.
Unfollow KKB B.
Share Review
Report Review

I want to let everyone know that this company has no way of removing your account once you (or someone else) creates one. I received an email from them that I did not solicit (I don't even have kids!) and they said I created an account, thus the email. Well I did not create the account and I do not want them to have my email address so I called them. The only solution they could offer was to have me log in to their site with a temporary password they provided and change the email to something that doesn't exist. That's a very bad computer system if they cannot (or will not?) delete an account. I would not trust them with your credit card information!

UPDATE:
I went to the site and logged in AND THERE IS NOT A WAY TO CHANGE YOUR EMAIL ADDRESS! It is assigned as your username.

Date of experience: May 19, 2014
Louisiana
1 review
5 helpful votes
Follow Sarah C.
Unfollow Sarah C.
Share Review
Report Review

What a SCAM!
April 16, 2014

What a SCAM! I placed an order, received the order and immediately returned the order. The product was cheap and disproportionately sized. Torso was too short, arms were too long. To add insult to injury, after returning the items, they had the nerve to continue charging me a monthly 29.95 fee for three months after I cancelled and returned everything. OMG. DONT USE OR PURCHASE FROM THIS site. There are so many other options.

Date of experience: April 15, 2014
California
1 review
2 helpful votes
Follow Sally L.
Unfollow Sally L.
Share Review
Report Review

Worst
March 18, 2014

Worst. Place. Ever! No customer service to speak of. If you call you get a call center in India and they won't communicate with you by email. If you contact them they just send an email directing you to call their number which is the aforementioned call center. The clothes are ok, not great, and not worth the price you pay. You can get better deals and much more variety at Target or Kohls.

Date of experience: March 18, 2014
Pennsylvania
1 review
4 helpful votes
Follow kiana w.
Unfollow kiana w.
Share Review
Report Review

I will NEVER use this site again. My items looked cheaply made. Shipping took forever. And they continuously charged my credit card WITHOUT my permission after i cancelled my account. Then when i called them to do the initial cancel they kept questioniong why i wanted to cancel. Note that I explained it serveral times. I DO NOT recommend this site at all. I was better off going shopping for my children at other retail stores.

Date of experience: February 18, 2014
Illinois
1 review
7 helpful votes
Follow Betsy M.
Unfollow Betsy M.
Share Review
Report Review

Membership is very hard to cancel, call center staff (outsourced) were rude and just kept repeating a script, website difficult to navigate. When you place initial order you end up in some club that charges you every month, which was VERY unclear from the get go. Shady.

Date of experience: December 16, 2013
Poland
2 reviews
4 helpful votes
Follow Illianne B.
Unfollow Illianne B.
Share Review
Report Review

I bought my boy a little jacket this Monday and I am very disappointed with my order.The workmanship is just not acceptable, but this site just stick the unwanted merchandise with its customers, poor business practice!

Date of experience: November 6, 2013
Oregon
1 review
3 helpful votes
Follow Becky R.
Unfollow Becky R.
Share Review
Report Review

Fabkids.com is a scam
October 17, 2013

Fabkids.com is a scam. Unauthorized charges cannot be disputed. Nobody answers the phone at fabkids. After 16 minutes of hold music it disconnects. The recording says 24hrs customer service line but if you call in the evening it says they are closed. They have a "contact us" form online but a week later you will have no response. Email does not work either. The only proof of life is that they respond to complaints on social media sites, directing you to call the phone number you just said doesn't work. They have a large number of complaints submitted to the better business bureau too. This place is a scam and consumers should be alerted.

Date of experience: October 16, 2013
Oregon
1 review
8 helpful votes
Follow Rebecca A.
Unfollow Rebecca A.
Share Review
Report Review

#fabkids SCAM ALERT!
October 16, 2013

#fabkids SCAM ALERT! Called the FabKids.com Customer Service line on Friday to dispute charges. Got a message they are closed so I wrote to customer service. It's Wednesday now and no response. So I call customer care and listen to hold music for 15 mins until they disconnect me. I'm on my 4th call with no answer! Do NOT give them your credit card.

Date of experience: October 16, 2013
Arizona
1 review
8 helpful votes
Follow T R.
Unfollow T R.
Share Review
Report Review

I received a promo via email for a "free" outfit (only pay s/h of $4.95) although the quality of the clothes was impressive; the membership has been incredibly difficult to cancel. I can't commit to $39.95 monthly and may not remember to cancel within the first few days of the month. There is area to cancel membership online, however in the fine print, it states you must call to cancel. When you call the customer care telephone, you are placed on hold for 15 minutes only to be disconnected! I tried severeal times a day during their hours of operation and have spent entirely way too much time doing this. There's also a "chat live" feature on the website but of no help. You're advised to call. Finally after over a week of the ridiculous hold time and about 80 calls, I get a representative! Woo hoo right? The young lady who answers my call tries to discourage me from canceling because of the "rewards" my membership offers, the upcoming fabrics in the upcoming months, the easy to wash clothes being featured for the winter season & finally and promos offered through the membership. This went on for several minutes after repeating "I just want to cancel my membership" all in all, thankful to be out of the commitment. Buyer Beware~

Date of experience: October 15, 2013