FabKidsReviews 4,106

Signed up at the beginning of October and bought a pair of adorable winter shoes for my daughter that were normally $34 for $10! (no shipping) I went with my instinct of what size I thought she would be since she's small for her age, and found i should have gone by their size chart. So I'm in the middle of that exchange with no hiccups so far.
She's been needing some leggings for gymnastics and they had a sale 3 for $20 and when i started adding them to the cart it said 3 for $15 so i was not going to complain. I also got an outfit (lavendar baby doll style lace dress with leggings) and was very impressed with the quality and it fit her rather well. All the leggings are great, a little loose at the knees, i may buy a size down next time to see if i just bought a size too big.
With this order as well i bought a pair of shoes that were on sale for $7 to put my order over $50 for free shipping. The first day she wore them they got scuffed up pretty good (black shoes with star cut outs with stretchy strap over them) she also complained about the strap a lot and when i took them off her they were digging into her skin pretty good. The 2nd time she wore them i tried stretching them out, but it was almost worse then before. I may just cut this off.
When November rolled around I was debating on buying an outfit but decided to skip a few hours before midnight on the 5th... My card never got charged.

I had a coupon for a free outfit. I picked something but I believe I had to still enter my cc info (POSSIBLY for shipping but this was a while ago so can't be sure)
Got the outfit wasn't impressed but I didn't realize at the time I had signed up for the subscription I thought it was a one time thing because of this free trial coupon

Well anyways about 3 months after I realized I was getting $30 a month taken out of my account... I called customer service who were AWFUL

They said I had to use the credit (which I didn't want because the outfit was cheap) I told them I wanted my money back and how no where did the coupon say I would be billed monthly after getting my trial outfit.
They agreed to give me one month back and send one outfit (so I was still out an additional $30) ONLY of I kept up with the company

Ummm no... they continued to tell me I wouldn't get my money back unless I stayed with the company and pretty much tried to blackmail me with my money... I finally talked to a manager and was told I could get my money back($30) and one outfit regardless (but he was very rude about it)... eventually I got the $30 back but never did receive the other outfit but after my awful customer service experience I wasn't going to bother

So I got one Walmart quality outfit for $60

Called to get better clarification of what the sizes were and why there was no size 13 shoes. They said it goes by age which is understandable but please tell me what the measurements on the size that you suggest for my child's age. They could not offer me an answer and hung up on my face. I spoke to two different people and I believe it is a scam. I don't know if anyone has ever received any real shoes from here but I would not purchase any from this terrible company. It makes no sense how you do not have proper size information and that you decide to hang up when a person asks you hard questions.

They are not up front that you need to actually log into your account from the 1-5th each month in order to opt out if that months outfit or be charged $29.95. Who is going to automatically remember that!? Then you cant contact them via e-mail or web chat and have to call but get an automated attendant? They make cancelling next to impossible! Stay away from this company! You can get cuter clothes for cheaper and without being scammed at Target!

I called to cancel for many reason, but main was, when is signed up it asked child shoe size I chose 6 but their sizes only go up to 5. My kids are in n uniforms so the clothes are worthless. Customer service tried to keep me by saying I could use it to get gifts. For 30 I could buy 2 or 3 kids a dress Oldnavy.
The rep hassled me for 5 minutes, talking over me, just badgering me keep on service. Cancelling with them is like it was in the 90s to cancel with AOL. WORST experience ever.
They also charged the wrong card. I bought first order with hm a Discover, realized monthly billing and changed to my Visa the i in do reaccuring bills on like Netflix and Hulu. They still charged my Discover. I changed it again after that, the next month same. They try and tell me my credit card gave updated info... yeah Visa gave Discovers number to bill me.
Someone higher up called and told me it is an somethibg she saw before, if something is not in the cart when you switch card number for billing then it won't change. She saw the other card in the system (which the only way they would have it is if I purchased with it, which i hadn't, or i switch the billing card).

They refuse to refund the card back that i clearly did not authorize to be charged, bexause of their system error, not mine. I honestly think that is bs and they know it, but TN they have to keep their job, i guess.

Before I purchase ANYTHING, especially when it seems to be good to he true I make sure I actually read what I'm signing up for! I understand they will he charging my account if I don't cancel between the 1-5 of the month. Any kind of reoccurring subscription will charge your account and I see so many complaints from people that purchased items with subscriptions and then complain that they couldn't read the print. I saw it and knew what I had to do of I didn't want to get charged! Stop blaming the company because your not reading the details (that aren't that small,)

I only gave them 3 stars because I have not received my order yet for 2 pairs of shoes. I suppose the quality is expected to be poor because of how inexpensive it was, but that is there scam. Hidden monthly fee of 30 dollars! Are they high! I read through everything when I made my purchase, nevvvvver did I see this non sense. Luckily I caught it in the tiny fine print in a n email. Sneaky bastards. Thennnnnn. You have to call to cancel ur account. They couldn't make this easy. The representative that you will speak to will non stop kindly harass you till you agree to keep your vips account. Seriously. Took 20 mins of telling this women nooooo to finally get her to cancel it. Just found out my husband ordered something off of there with his email... dreading that phone call process. What happened to no means no! Pushy pushy pushy. I'll never order from them again, which is their loss, because I have a disgusting addiction to buying my 6 kids clothing online.

My daughter got a gift card for Christmas for $89.95 - I have been trying for 8 months to use it. Finally they were able to locate it, when I went to purchase an item for my 10 year old who is on the taller side, nothing will fit her, not to mention these styles are for 5 years olds. Very babyish. The shoes stop at size 5 and even the leggings which she could wear are all out of her size. This site is a joke for older kids and very expensive if you don't become a VIP. Customer service is not very helpful.

I ordered two things off this website and then was automatically signed up for a membership I was unaware of upon checking out and now being charged for it! They did mention the "skipping the month" button and was told that I wasn't going to be charged if I did so, but when I logged into my bank account today I have seen that I was charged and I just spoke with someone about this two days ago. If they are not willing to provide me with my refund I will contact my bank and have them do an investigations and get my money back because I have tried to deal with this matter in a calm and mature way and that obviously doesn't seem to work.

Good grief! The clothes in general are of mid to marginal quality (a few cute outfits), very limited selection! When you do find something you like,,, NEVER FAILS, they are out of stock on the size I'm looking for! 3 times I've tried to cancel, each time I've been talked into staying on with bribes! I'm so sick of them charging my account after I've called to 'skip a month'! When I do remember to call I'm told to go to the website to skip a month, I tried this, apparently their site was down TWICE! When I called after the fact they refuse to refund me, talk me out if canceling, and told me that I should set an alarm on my phone to remind me to cancel by the 5th of each month! What good does it do when the site is not working, you think you've skipped it and it turns out it didn't go through. If my bank won't stop them from debuting my account I'm going to get a different account number! So done with this place!

Buying was not a problem. Products were good and fairly reasonable, although I thought their selection was limited. But this is what gripes me - they lead you into a "VIP Membership" for which they charge you $29.95/mo. To get emails and promos, and the only way you can get out of having that $29.95 charge, IS THAT YOU HAVE TO CONTACT THEM AHEAD OF TIME -- it's not mandatory that you get charged, but they will automatically charge you unless you take action first - Kind of like the old Columbia Music Club where they automatically shipped albums to you unless you sent in a card saying you didn't want the monthly selection. For three months straight my card has been charged even though I canceled my membership. However, my daughter also had an account and once used my charge to purchase an outfit for my granddaughter, so her account was also linked to my card. I called 10 days ago, and was told they would make sure both accounts were canceled and refund the $29.95 charge made this month. I called again today and was told the accounts were both closed, but the refund had not ever been processed, so it would be another 5-7 days to get the refund. I sent a message to Customer Service to let them know about the problems I have experienced, including a problem with their customer service reps being unable to transfer to into an automated system they need me to enter information into before they can help me, and the messages all came back with responses that clearly showed they didn't even read my messages -- they kept telling me to call so they could cancel the accounts and refund my money -- even though I told them in all messages going back and forth that I had taken care of all of that over the phone this morning. Very frustrating. Would never recommend this company again.

I signed up for this website from a promotional offer I received. I ordered a dress and leggings for my daughter. Dress lost its color faster than my other toddler clothes and the leggings had holes in them in under 3 months. Poor quality, not worth even their "VIP" price. I knew it was a monthly charge, but so annoying to skip every month. Canceling is a pain as well, they try to convince you stay and sounds like you're talking to their customer service reps in India. Wal-Mart and Target offer better quality and price than FabKids.