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How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
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Love all their shoes, we opened the app and they helped choose their shoes.
Good quality shoes.my kids like your shoes.but clothes are expensive.
Hello Pricilda,
We always aim to deliver products of good quality at a reasonable price. We are gutted when we miss the mark! Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
- As my daughter is getting older and developing her own style, there is less clothing of interest to her (she's almost 12).
- The website's financial functions aren't great
- The magazine subscription offer function doesn't fully work - you can say yes or no, but you can't select another magazine (there is a link, but it doesn't work, this has been true for months).
Hello Colin,
We value the comments you made about our user interface and the items we have. Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Poor replies to concern, would not offer refund on-line, or send right size merchandise > Bait and switch scam, there were no 2 for 9.95 deals!
Hello Doran,
It is with great regret that we received your feedback regarding your purchase. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I thought the clothes and shoes would look cheap but they're great! The customer service is great too. The site was a little tricky with the inventory, but I was able to it figure out and received my daughters light up shoes. I kind of had to trick the website, so that should be fixed. To skip payments is simple too! I love it.
Hello Mebina,
Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Send me wrong size boots should have been a size 10 what I ordered but I received an size 11 in my order
Hello Dwylette,
Thanks for sending your review! Your feedback the wrong item you received is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I ordered size 2T outfits for my daughter who is currently wearing 18mos. When received, the outfit sizes were inconsistent. 1 pair of pants did appear to be closer to 24 mos sizing, but the others were smaller than the 18mos outfits that my daughter is currently wearing. The outfits are adorable and quality is good, but the sizing is off
Hello Kayleigh,
Thank you for writing a review! We value your feedback on the sizing of our product and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
The clothing was cute quality. Everything fit well. Delivery was quick. The prices were good.
Hello Anita,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
The fact you have to subscribe to a membership is ridiculous and a huge turn off. We did receive the ordered shoes but one of the pairs was a size six though the box even said a size four to match the order!
Hello Kelly,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Great service informative service and quick service
Hello Melissa,
It’s great to read your feedback about FabKids and we appreciate you taking the time to share your awesome experience! We aim to provide the best service to every member!
Best regards,
Chad
The shoes was just a perfect match on what I wanted. I will definitely recommend fa kids to friends and come back to shop again. Thanks!
Hello Olusegun,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Mary
It arrived as advised and was perfect fit. The material was excellent and my granddaughter loved it.
Hello Melodi,
Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!
Best,
Renz
Terrible. Would never recommend anyone else to shop with fabkids. Customer service sucks and I never received my shipment or refund!
Hello Rosangelica,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
Took about 10 minutes to review, shop and order my purchase. Great sales and customer service is very easy to talk to.
Hello Karen,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I was disappointed that their email ad said one price and I wound up paying more than I wanted. Products were cute but now I got sucked into a monthly membership that I intend to cancel.
Hello Dorothy,
We always aim to deliver products of good quality at a reasonable price. We are gutted when we miss the mark! Our Member Services Team will get in touch with you right away.
Best,
Renz
I ordered the dino and unicorn duck boots for my kids to go camping in. They are perfect. The sherpa lining keeps their feet warm and they are good at keeping them dry as well. As an added bonus they are super cute!
Hello Haley,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I had made a large order that was delivered, according to all the documentation. Unfortunately when I got home it was not still on my porch. I called to report the issue and reorder the items (I didn't expect to get anything for free I just wanted help to reorder the entire order rather than manually finding all the items online again in all the sizes) I was told to call back in 2 days. When I called back in two days, I was again on the phone for an extended period of time and asked to call back again in another 2 days. By this time there was no chance of ordering my items and getting them in time to give as gifts. I had asked repeatedly if I should just reorder them myself and was told to call back, call back, call back.
Hello Melanie,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
There is a wide variety of styles, the pricing is fair, the products are perfect, and the customer service is helpful and accommodating. I even helped my mother make an account and she is very satisfied as well.
Hello Amanda,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
This company says they are convenient and won't charge you if you skip months. Lies! Then you have a "credit" that needs to be used in their VERY over priced items. So you purchase items, shipping isn't too bad but not covered in the "credit". The products aren't amazing in any way, except the cost! This company is out for money disguised as helpful for busy parents.
Hello Angela,
Thank you for taking the time to leave a review! Your feedback about our pricing and the 'Skip the Month' option is important, and we would like to address this as quickly as possible. We would also like to discuss further the member credit usage. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I enjoy shopping fabkids, although It takes time because I have 5 granddaughters and its hard to find exact size I need when I see a deal offer
Hello Shawn,
We will always make products that serve the needs of you, your family, and your friends. Thank you for your great feedback.
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Barbara,
Thank you for taking the time to share your awesome review! We’re glad your kids are enjoying their shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad