On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Love it my daughter loved her shoes she got from here
I will be cancelling my subscription due to the lack of sizes. The sizes are geared toward a different body type. The variety of items also have declined in originality and that touch of wow. I loved fab kids for a very long time but my time with the company will soon end sadly.
Hello Patricia,
Thank you so much for loving our brand! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
My 5 yo daughter is very happy with her light up unicorn shoes. The shoes have good padding inside and are made with durable materials. Super cute too!
Hello Linda,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Everything I order from FabKids is great. Made well and my grandkids love taking their turn to choose outfits.
Hello Julia,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
I usually don't buy anything unless it's on clearance. The quality of the clothes is OK. I guess I expected more from a FAB site. My overall experience was very good.
Hello Diana,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. Enjoy your day!
Best,
Lia
Shoes didn't work apon arrival. I bought them for a Christmas gift and yet to give them to my son due to waiting on a replacement pair.smh
Hello Angelica,
We regretfully note that we have received your comments regarding your purchase. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
I like that they have the option to pair thing your self or give you ideas how to pair them with great pieces.I also live that they're are things I don't find I'm the store.
Hello Lisa,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in FabKids. We count ourselves lucky for members like you. Have a fabulous day!
Best regards,
Chad
I changed my address on your site, and you guys still had it shipped to my old address. You told me to contact the shipper and they would resolve the situation. I spoke with the shipper and they agreed to change the address and have it shipped to my new address. When the USPS text told me my package was out for delivery to my old address, I immediately contacted them and got part 1 of my order delivered to the correct address. The second part was supposedly forwarded to my new address on December 19,2022. I live 15 minutes from my previous address in the same state. There is no reason why I haven't received them yet. Your site had been saying for weeks that my package is on the way. When I will my daughter receive her Christmas boots?
Hello Portia,
It is with great regret that we received your feedback regarding your purchase. Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Beautiful Shoes… love it… Son hermosos y muy cómodos… Mi hija los ama…
Hola Milanye,
¡Gracias por tomarse el tiempo para compartir su increíble evaluación! ¡Nos alegra que su hija esté disfrutando de sus zapatos! Siempre nos esforzamos por brindar a nuestros valiosos miembros los mejores estilos y calidad. Vuelva y visítenos pronto. ¡Tenga un dia fabuloso!
Atentamente,
Chad
Everything came in a timely fashion with tracking & everything looked as shown on the site
Hello Dangelique,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Hello Robbie,
We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a great day!
Best,
Mary
The whole - skip the month is a pain in the rear. The email reminder is nice, but when you click on skip the month, it doesn't take you to skip the month. So, the whole premise is a pain.
Hello Kirsten,
Thank you for taking the time to leave a review. Your feedback about the VIP membership and 'Skip the Month' option is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Definitely will continue to keep coming back and buy more boots clothes everything a girl wants
Hello Faith,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Sizes were accurate. My daughter enjoyed her shoes. Everyone is asking her where did she purchase the shoes. She loves them
Hello Cuseno,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
The shoes I ordered in a kids size came to me in an adult size! I ordered before Christmas and they just came to me in January.
Hello Summer,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Everyone loved the clothing at our gathering. My granddaughter was excited, and wore one of the outfits when she returned back to school.
Hello Barbara,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
I love the clothes but cancelling the subscription service is a pain and completely inconvenient. It should be as easy to cancel as it is to order. Due to this I would not recommend anyone signing up for the service.
Hello Jennifer,
We appreciate the feedback you shared regarding our VIP program. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
All good, nice response for customer care good quality for shoes
Hello Mayankkumar,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
Clothes quality is acceptable but the prices are too high for what you get in my opinion. Especially as the cost has gone up over the years. Also, the styles are too youthful for the sizing available. My children have stopped wearing what's available by the time they reach 8 or 9 but sizing goes all the way up to 16 I think with no changes in style. It would be great if they would incorporate some more tween/teen styling. I've been wanting to cancel my membership for a while but don't want to lose the credits I have accumulated by forgetting to skip the auto payments. Unfortunately it's been difficult to even find something worth spending my money on to use up the credits and close the account.
Hello Christina,
Thanks for sending your review! Your feedback about our product pricing and their styles is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
How can I rate an item I haven't received for a long time yet?
So disappointing. I contacted them but no response.
Hello Rachel,
It is with great regret that we received your feedback regarding your purchase. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Shantell,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz