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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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Customer service was great. I took care of all my issues very efficiently
Very professional and courteous. Knowledgeable. Prompt, extremely helpful
Hi Debra! Thank you for this sweet review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
I emailed Fab Fit Fun and Jack helped me with the add on issue.He was very helpful and informative!
Hi Mary! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo
The customer service was quick, easy and they helped me customize my box. I'm a new customer and they really helped me out.
Hi Ally! Thank you for taking the time to leave a review! We are happy that you're pleased with the results and that we were able to help! Xo
I had a new number and I had gotten another one and I called to try to get into my old account. I was afraid it was gonna be an extremely difficult procedure. However, the young man that was a customer service rep, made the whole experience quite lovely and he was just amazing. Not only did he resolve. And I had gotten another one and I called to try to get into my old account. I was afraid it was going to be an extremely difficult procedure. However, the young man that was the customer service rep made the whole experience quite lovely and he was just amazing not only did he resolve my issue. He was so respectful and so kind and it was just amazing so thank you so much for whatever you're doing up there. Where your training for customer service is concerned
Hi Tenli! Thank you for taking the time to review! We are happy that you're pleased with the results and that we were able to help! Xo
Great service and great products but starting to get too expensive especially for Canadians. High shipping costs for us and exchange rate make it not affordable. May have to cancel after this. I would be sad to cancel but might not have a choice.
Hi Anita! We are happy to hear that you're loving the items we offer! We definitely love to keep you as a member. Someone from our team will send you an email shortly to make sure you're fully taken care of! Xo
I renewed my seasonal subscription because of a great offer included to receive a free item and Lyn confirmed item would be included in fall box.
Hi Joana! Our team is so happy to hear that you have been fully assisted with your concern! Thanks for the review! Xo
My Experience was taken a while to correct the problem via message. I suggested I would contact them later and right away they asked if I could call and the trouble was cleared asap thank you FFF
Hi Rhonda! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo
He help me resolve my issue very quickly! He provided information in a personable and professional way. Clarification was my main goal as I was confused and he organized it out to where I understood it. I'm happy he could decipher my terrible descriptions too!
Hi Frances! Thank you for this sweet review! Your feedback means a lot to the entire team and glad to hear you had a great experience with us! We look forward to sharing more seasons with you! Xo
Great, very special attention and the information its ok, but i dont know, i cant redemee my invitation.
Hi Yasmin! Thank you for taking the time to leave a review! We can see here that a member of our team assisted you with this issue via email. For more information, you can check the FAQ link below. Please feel free to reach out to our customer care team if there’s anything else we can do for you!
https://support.fabfitfun.com/?a=How-does-the-free-Starter-Box-program-work---id--8HwbMtxSRRGgOOUwGWljxg
Hi Debra! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo
Temporarily changed the address of shipping due to vacation. Hopefully my package gets there.
Hi Laura! Thank you for taking the time to review! We're excited for you to receive your Fall items! Xo
My box was sent to my old address and as soon as I brought it to FFF attention they advised that a new box would be shipped to my new address immediately. Anxiously awaiting…..
Hi Beverley! Thank you for your rating! We are so happy to hear our team was able to help! Xo
I can't say anything bad! When I had issues arise, the customer service was efficient and knowledgeable, they answered my questions and I've never been more satisfied with a subscription! Love it!
Hi Deanna! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
I have a mailing issue because I live in two different states, half the year in one state, half the year in another and their reps were very helpful and resolved the issue quickly. I've only had one item broken one time and they quickly replaced it. So both times I've had issues they were very responsive and quick to repair the problem. I love the items I get a feel it's worth what I'm paying and like other companies they haven't gotten cheaper and sending smaller items they still send full size items. I also have the ability as a annual member to be able to pick my items ahead of time so I don't get things I don't use or want. I have been with fab fit fun for several years now and I love them!
Hi Peg! We're happy that you had an amazing Customer Service experience. Thanks for your feedback and we hope you enjoy your items! Xo
I really enjoy FFF but I recently ordered items for a fundraiser 3 weeks in advance and they still didn't come in time. Once I realized they weren't going to arrive, I had no way to cancel my order because I was told it was processed "immediately". If that is the case, why did it take over two weeks to send me tracking info? Now I'm stuck with items I don't need and then had to go out and spend MORE money to get the items on another site.
Hi Allison! Thank you for this feedback and we will be sure to pass it along. We will continue to work on improving member experiences. Please feel free to reach out to our customer care team if there’s anything else we can do for you!
I absolutely love everything FFF! Being able to customize the box makes it so much more personal, FFF finds a way to cater to each and every one of us. I'm so happy with my subscription.
The sales that occur in between the boxes are amazing as well, I'm always trying something new. I love to share with friends and family through birthdays and random presents, they are always happy with their gifts.
Also the customer service is A+, I have always received quick and positive responses.
Hi Jean! Thank you for taking the time to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
The shower is beautiful and is MORE than I expected in quality. Great product; love the rainfall shower head. Packaging was nice and customer service was very efficient.
My query was addressed promptly and efficiently. Communication is important especially when technology is in play.
Hi Irene! Thank you for your rating! We're happy that you were fully assisted and had a great experience with our customer care! Xo
This is absolutely ridiculous! I've lived in Fayetteville for five years and haven't had this issue before! THIS IS ABOUT TO BE MY LAST STRAW! Nothing but a $10 credit for my inconvenience. There were birthday gifts in those boxes…oh wait…that was in my original box that I was able to customize, but it got lost. Now the second box with two "surprises" in it is lost as well.
Hi Nyssa! We're sorry for the inconvenience you've experienced! We have passed your feedback to the appropriate team so that they are aware of your concern. We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our customer care team if there’s anything else we can do for you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Karen! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo