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FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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Yep - I agree with the others. Stay away! The items are cheap and they are not worth what they claim to be. In some cases you can't even find them on the website of the company who made them - so how can they say that a pair of headphones is worth $45 when I can't verify that? They can't. Go somewhere else, do another subscription from another company. But RUN from this one.
I ordered a box from this company because they market themselves as a fitness and fit lifestyle box. What I received was very different and worth nowhere near the $200 they claim. In fact, it was barely worth $20. I got a ton of coupons that were supposed to count as part of the value (NOT) and really cheap-o stuff. Also, NONE of it had to do with fitness. When I emailed my frustration to the customer service team, they told me that they aren't actually a fitness box... WHAT. And that they are really trying their hardest. I told them I wanted a refund and they did not offer one. I have told everyone I know how much of a scam they are despite all of their paid social marketing. Stay away unless you like being ripped off!
Hi Elizabeth! Apologies for any trouble. We certainly don't want anyone to feel mislead about our service. We try to make each of our boxes well rounded so we don't focus on one specific category each season. When you subscribe to our service we guarantee you'll receive a box full of products valued at over $200 each season. While we are passionate about fitness and living a healthy lifestyle we like to inspire happiness and personal growth through discovery. We do this by not sticking to one specific product type, in our boxes you may find a home good, tech item, fitness item, beauty product, lifestyle product, and even the occasional snack. We do try to include at least one product in our boxes each season that will help members in their quest for a healthy lifestyle but that item may not be directly related to fitness each season. If you're looking for more fitness inspiration we definitley recommend checking out our online magazine where we are always talking about the latest fitness craze or a healthy snack recipe we've discovered. Check it out at FabFitFun.com/magazine
I first signed up for the monthly subscription on Oct 21. Checking the status of my account over and over to see when the box would be shipped. I contacted customer service and was informed that the box would not ship for 3 months! So I cancelled and was refunded my money right away. When I got an email for $20 worth of add-ons, I thought maybe signing up for the Seasonal membership would speed things up a bit. Not the case! Was told by customer service that the Editor's box, which is supposed to ship out sooner than the seasonal wouldn't be shipped for almost two months! They quickly charge your card for the entire year but you have to wait almost 2 moths for that "special treatment." I was told that when I ordered the Seasonal box was sold out and they had to roll over to the Editor's box, which would ship at the scheduled time. When I looked at what was in the Editor's box, I was outraged! One of the beauty products was a coloring book! A coloring book? Of course, being a VIP member, I thought I had the option of changing the item. Again, not the case! If I wanted to color, I'd pick those books up myself! This is what the Editor thinks is such a special beauty item? Wow! Was told by customer service that "people were very excited to get that box." I don't know any grown women who would get "very excited" over receiving a coloring book. Look, I loved the idea of having someone else pick out beauty products for me and get them in the mail. But if you're going to offer a VIP subscription service then I think the "welcome" box should arrive immediately and then start the seasonal box after. They seriously need to improve their shipping practices! It's all very confusing and frustrating. P.S. The add-ons bonus which led me to sign up again couldn't be used until after the Winter Box.?
Hi Miriam!
So sorry for any confusion since we are a seasonal subscription members receive 4 boxes per year. Your original purchase on 10/21 was a pre-order for the Editor's box which was slated to begin shipping in December. Boxes tend to sell out fast so your pre-order was to secure your purchase and guarantee you that box.
In regards to the annual subscription it is to pay in advance for the full year and secure your next 4 boxes at the discounted rate, at the time we were also offering a $20 add on credit for anyone who upgraded to annual. Even though you were going to get the Editor's Box you would have been given access to the Winter Add ons and anything you selected from there would've shipped by the first week of December, with your Editor's Box shipping a few weeks later.
We're really sorry for any confusion and would love to have you sign back up! We aren't a beauty subscription so we do include items in our boxes related to not just beauty but fitness, lifestyle products, home goods, and tech goods are included in our boxes as well. The Editor's box has 7 items inside plus one mystery bonus item and each box is valued at over $200. Now that all pre-orders for the Editor's box have shipped if you sign up today it will actually ship out within 7-10 business days. If you're interested in getting the Editor's Box we'd be happy to have you back, feel free to email me directly at [email protected]
I can't cancel. You have to hit yes button but it's not on page all the way to hit! I downloaded Google Chrome as suggested but still can't cancel! Not cool!
Hi Shawna! Oh no! If you're still having trouble please email [email protected] and we'd be happy to take care of this for you. Sorry to hear you're having trouble!
I have been a subscriber to fabfitfun for over a year and love it! Now don't get me wrong one or two items were not the best thing ever, but overall I love it! There is always something stylish, something fitness and really nice beauty items that I wouldn't have tried without the subscription. I have purchased four boxes as gifts for friends and family and all became subscribers. Most of the comments seem to be about cancelling subscriptions so maybe that is why I am still happy. Overall, I look forward to each box.
So happy to hear you're enjoying your subscription! Thanks for being a valued member, we hope you continue to love your boxes, they are getting better and better each season. Members are now receiving Winter Boxes and we're so excited to see pictures of everyone enjoying their boxes. We appreciate your kind words, you've made us smile.
I ordered my first box and received a nice selection of items. Unfortunately I had most of them already. I decided I wanted to cancel my subscription prior to the fall box being sent, so I tired to. Over, and over, and over again. Each time, I received an error message. I thought my cancellation must have gone through, because the same "site description error, java issue..." continued to come up, so I assumed it couldn't process my cancellation because I had already previously cancelled. This is a legit site, and it seems crazy that the wouldn't let you cancel your subscription, right?. I grabbed screen shots of the error message and then checked the subscription status a few days later. It did not cancel, and customer service was unable to stop the fall box from being sent out even though I had contacted them prior to it being sent. After numerous emails, they offered my a $10 credit for my trouble. I have a $95 (after shipping and the exchange rate) of items I don't want or need. FabFitFun does not accept returns or offer refunds. I'm advising everyone I know to stay away from FabFitFun boxes. I've had previous subscriptions through other companies with no issue,.
Wynona so sorry to hear you had difficulty canceling! We keep our live chat on the cancel page so members having trouble can reach out right away for assistance. The cancel page also lets members know they will receive an email confirmation after successful cancellation. We try to make it easy for members to cancel by giving members the option to do it directly from their accounts or by calling, emailing, or chatting with us. We are always here to service our members and hate that you've had a bad experience with the website. We'd love the opportunity to turn things around for you, we know the exchange rate can be high so we try to keep the shipping cost low for orders going to CA. If you're interested in giving us a second chance please send an email to [email protected].
Hi just wondering with all the negative Canadian reviews on exchange rates and terrible customer service, it's making me a little nervous.
Thanks Shawnda
Hi Shawnda! Thanks for joining! We can't wait for you to fall in love with your first box! We have thousands of very happy Canadian Customers, and we are always striving to provide the absolute best service. If you email our Customer Care team at [email protected] you will get a response in less than 24 hours, you can also call us at any time Monday-Friday 8am-5pm PST at 855-313-6267 and someone from our team would be thrilled to assist you. We do know the Canadian exchange rate can fluctuate and be higher at certain periods, unfortunately we can't control it but if we could we would totally make it non-existent. All prices on our site are listed in USD but if you're ever curious about what the exchange rate is your bank should be able to give you all of the details so there's no surprises. We appreciate you giving us a shot and hope you'll reach out to our team with any questions or concerns, we'd be happy to help and answer all of your questions. Sending Happiness! -Nika
So a few weeks back I wrote "mixed review" I just wanted to add a little update. I had mentioned that the boxes take a long time to get to you, but my fall box has taken even longer than either of my other two boxes that I've received. I was billed on sept 5, I received an email on sept 11 saying it was shipped and here we are almost a full month later on October 3 and still no box in sight. I order from many websites, most of which are American and I have never experienced shipping as slow as FFF. I've even received packages from China and Australia weeks quicker than this. There really is no excuse for having such poor shipping. It truly is disappointing because the boxes are great but all the fun is taken out of them by having to put up with the "can't do anything about it" customer service and the inexplicably poor shipping. Could be a great company, but each box seems to come more and more slowly and no one seems to care to work on he issue.
Hey Jackie! Love to hear you are enjoying the products featured in our boxes! The only thing that makes us happier than a member loving our boxes, is a member loving our customer service. We pride ourselves on having an under 24 hour response time, even during peak times and we truly care about each of our members. We can be contacted via email at [email protected] where you'll be responded to in under 24 hours Monday-Friday, you can live chat with us directly on our website, or even call us at 855-313-6267, our new phone hours are 8am - 5pm PST.
We truly value our Canadian members and while we know the exchange rate is less than ideal we try our best to offer a fair shipping rate. The shipping fee to send our boxes to Canada is around $16-$20 depending on how heavy the box is that season but we always split the cost and only charge our members a flat $8 shipping fee. Shipping to Canada currently takes 9-14 business days and we are always working on ways to improve so we do hope to slim that window in the future.
Since we send boxes seasonally instead of monthly there is a lot more excitement and we know members get really antsy during those shipping months (September, December, March, June). We process all orders within 10 business days of the charge date but we are definitley working on ways to improve. We are still a smaller company but we are growing fast and making changes as we grow. We appreciate you sticking with us and giving us your feedback, we hope to dazzle you with our service moving forward. I'd love to chat with you more via email and get more feedback if you're open to it. Feel free to message me at [email protected].
Xx
It was fun to get a surprise box once but not fun when they kept coming. Waaaaay to difficult to cancel, ended up wasting money. Got a gift certificate that was blank and when I contacted fab fit fun they never fixed the issue.
Hi Kim! So sorry your experience was less than stellar. We definitley try to make cancelling easy, members can cancel by logging into their account and selecting the cancel button or by calling or emailing us. I do see the gift card pictured is missing its code, sorry about that! That card was from the Winter 2015 box so while we don't have any replacements for the code at this time we'd be happy to either reach out to the brand for you or offer a different solution. Please feel free to message me at [email protected] and I'd be happy to help.
I have received 2 boxes so far. The pictures and reviews I have seen/read have been so awesome I thought, "I have to try this!" My 1st welcome box had 4 items in it that were pretty much hit or miss. Nothing special and really not anything I would probably go out of my way to purchase. I thought this was just a first time box, so I said I would give it another go round and name my decision on whether this was worth it. I rec'd my Summer Box today and was totally bummed out! Again-only 4 items and not anything like the pictures. In it was a yoga towel (I don't do yoga), Popsicle molds that weren't even a cute shape (just generic "Popsicle shape"), a face scrub from a company I have never heard of, and a beach spray. That's it! Again, nothing I would have purchased on my own. No cute jewelry, no clothing items, nothing fun unless making Popsicles is their idea of fun! Not really mine. I'll be cancelling and moving onto the next box membership :(
Hi Sam! We are so sorry to hear you did not love the two boxes you received! The Welcome box includes 7 items and the Summer box includes 8 items. Our boxes always include 7-10 items inside and the box is always valued at a minimum of $200 each. It sounds like you may have been missing some items, if you double check the magazines included in your boxes and notice you had some missing items please reach out to our team we'd be happy to look into this for you. We definitley try to include a mix of different products in our boxes some from new brands and some from brands you may not be familiar with. We love introducing our members to new brands they can fall in love with while also including brands you may already know and introducing you to their newer products. Please reach out to our team at [email protected] and we'd love to better your experience.
I JUST RECEIVED AN EMAIL SAYING I ORDERED THE WHOLE VIP MEMBERSHIP AND CHARGED MY CARD $298.00. I called immediatly and spoke with a very shady customer service rep. FIRST SHE COULDNT TELL ME WHAT WAS ORDERED THEN SHE SAID I ORDERED A BUNCH OF ADD ONS I SAID I LOOKED AT THEM BUT DIDNT LIKE ANY OF THEM. THEN SHE SAID I ORDERED ADDITIONAL BOXES AND A BODY CHAIN AND A POOL FLOAT. FIRST IM 5'3 165 would I wear a body chain plus im 48 NOT IN GOOD SHAPE. SECONDLY IM NOT NEAR WATER TO USE A POOL FLOAT. SHE WAS MAKING THINGS UP TO COVER THEMSELVES. RUN AND RUN FAST. SHADY. THEN SHES SAID I WILL CALL OR EMAIL YOU BY END OF DAY TO SEE IF I CAN STOP THE ORDER. I SAID WHAT I JUST RECEIVED THE EMAIL AND IT WAS SUPPOSEDLY JUST ORDERED TODAY. AND SHE MAY NOT BEABLE TO STOP IT. FROM WHAT I HAVE READ THE SUMMER BOXES HAVENT GONE OUT. I AM ROYALLY TICKED. IM BEING NICE. I WILL BE CONTACTING THE BBB AND JULIAN RANCIC PUTS HER NAME WITH THIS COMPANY? I know she has no idea how SHADY THEY ARE. THANKS FOR LISTENING. SUSAN TOMPKINS.
Hi Susan,
We would never add items to your cart and bill them without your permission. It sounds like there may be some confusion about how add-ons work and the way in which you upgrade your account. Since add-ons are sent with your seasonal box there is not a checkout page, by adding these items to your cart, you will be billed for them along with the billing of your box. Before you are charged an email is sent to you titled "Your Upcoming Summer Box" letting you know the date you will be charged if you've selected add-ons and what address your Summer Box and add-ons will be shipped to. We understand you may have accidentally selected these items and added them to your cart, we will do everything we can to stop the order from processing.
Because we do send an email before hand clarifying the charges and customers who purchase add-ons are guaranteed priority shipping these items are shipped faster than regular orders, which is why it is hard to stop them from processing. Summer boxes have already begun shipping and the window between when something is charged and when it is shipped out is very small. We have improved our processing times based on customer demand, so stopping an order from going through once it has reached our warehouse is unfortunately not something we can promise.
If you have not yet been contacted by our team in regards to whether or not we were able to stop the order from processing please give us a call at 855-313-6267 and we'd be happy to check on the status of this for you. Our lines are open Monday-Friday 10am-5pm PST.
I signed up in a moment of weakness and have regretted being suckered by the lies on their website.
You can NOT cancel at any time - I did on the day I received my first box of crap from them and they automatically billed me for the next quarter. After dozens of emails and attempts to contact someone on their service line, and submitting a complaint through my credit card company, they somehow managed to still stick me for a bill on a box I did not receive.
Don't be suckered, this is just another ploy to sucker you into a bunch of crap that is cheaper and better bought at the dollar store for a fraction of the cost
Hi Grita!
You absolutely can cancel your account at anytime by logging into your account, you will also get an email confirmation within seconds afterward confirming your cancellation.
If you've already pre-paid for your boxes by having an annual account you will continue to receive the boxes you've paid for and your subscription will end at the end of the annual term, instead of renewing.
If you have a quarterly account, if you were already charged for that season's box and it has shipped your account will cancel at renewal so you are not charged for the following box. If you have a quarterly account and you cancel before you are billed for the season, you will not be charged or shipped a box.
Please checkout our FAQ for more details on how our subscription works.
support.fabfitfun.com/hc/en-us
We apologize for any confusion, if you have not canceled your subscription please email [email protected] and we can take care of this for you. You can also cancel by going to our website, logging into your member account, selecting "My account" > "Manage Subscription"> "Cancel Your Subscription".
Sorry to hear you did not love our service, we include high-end brand names and new fun companies we think have products our members will absolutely be excited about, it's heartbreaking to hear we missed the mark for you.
Horrible customer service. They have no problem taking your money but they have an issue delivering the product. Never again.
Hi Kris!
Sorry to hear you had a less than stellar customer experience. If your package shows it was not delivered or is lost in transit please give us a call, we'd be happy to open an investigation with the shipper and re-ship your purchase.
We can be reached at 855-313-6267 Monday-Friday 10am-5pm PST.
Might be fine for celebs that get boxes for free, but a hard working woman should not spend her money on this junk.
Ordered the spring box 2016 and a year subscription. Stupid of me, should have waited to see my first box before splurging on the annual VIP upgrade annual -- but I supposedly got a discount so I splurged.
So disappointed in the first box... got a countour kit (no brushes or even tips/guide). I don't need more contour! Got some gift certificates - and I hate gift certificates (unless it's Starbucks) because you always have to plunk down some of your own money to use them.
Got some hair oil that smells like an Indian stew, almost threw up. Not a bad smell if you are having dinner but don't want something that smells spicy in my hair.
There are yoga straps!?
My only favorite item is a small box of bath bombs - but I can find these at TJMaxx for 5 bucks!
So not worth the hype for this membership - $49.99 & tax per box.
I contacted FabFit, etc. to cancel the annual subscription and get a partial refund but their policy doesn't allow cancellations so I'm stuck for three more shipments.
2 big thumbs down!
Hi Sophia!
We are sad to hear the Spring 2016 Box was not a hit for you. We try to choose our items based on what we think our members will love but we understand each member has their own unique tastes, and not all items will be a hit each season. We were beyond excited to launch our beauty line ISH cosmetics in collaboration with the hottest beauty advisor in Hollywood. We could not include the brushes with each order but they are available to order for a discounted price for FFF members via the shop section of your member Dashboard. We created some cool looks and provided more information about the Contour kit in our online magazine, please check out the link below for some how to's.
https://fabfitfun.com/magazine/ish-joey-maalouf/
We appreciate your feedback regarding the gift card, this information helps shape the future of what we include in our boxes. Would you be okay with getting gift cards if the value was not included in the $200+ value of the box? We have sent gift cards included in the value and some not included, as we work to figure out what our members prefer. We like them since it introduces members to new sites or gives them discounts for sites they were already planning to buy from. Email us and let us know your thoughts.
The Spring Box included a bright pink Merrithew Yoga Strap which can also be used as a resistance band, was your strap missing?
We are sad to hear you did not love the Spring box but we are already getting a lot of excitement regarding Summer from members who have seen spoilers. Since you are an annual member we hope you've made your select choices for your Summer Box and picked the colors for the two select items that you'd like to receive. Boxes are shipping soon and we will be keeping our fingers crossed that this one is a major hit for you.
Please feel free to reach out to us at [email protected]
I got my first Spring 2016 box and thought it was pretty cool. I especially loved the 18k Jook and Nona necklace and the DIY herb garden (SO CUTE!). The leg lotion was to die for and the hair oil smells divine. The glove and socks masks were not really my thing but hey, it's nice to try new products.
That being said, the ONE thing that most people get infuriated with is that the website does not advertise the fact that everything is in US DOLLARS. The conversion rapidly becomes pretty steep in price, and added to that is a shipping fee which is not immediately obvious upon ordering. If you have some budget flexibility, you'll be fine. But if you really expect it to cost 45$... you're in for a surprise. Obviously the company has no control over the US/CANADIAN dollar fluctuation but it would be nice if they made it clear that everything is advertised in US pricing, OR if they had an automatic price converter on their website (like Canadian pricing).
Keep up the good work.
Hi Laurence, So happy to hear your enjoyed your Spring 2016 Box! Nothing makes us happier.
We appreciate your feedback and definitley don't want CA members to feel surprised when their bank charges them them CAD. We will revisit our checkout page and find a way to make USD more prominently listed.
We just started shipping Summer Boxes and hope you like this one even more! Thanks for being a member.
I ordered my box in early March. Was hit with the money exchange way after the fact. Of course I knew there would be one but was not put on my bill. Now here it is May still no box and many lame excuses. How is it they can get away with stealing our money and abusing the postal services as an excuse for not recieving our item is ludicrous! Just another American company ripping off the consumer and getting away with it. Oh and how condensing and rude their salutations on mail are. Excuse me "love" WTF!? I don't even know you. Send our orders on time and include the exchange on our original bill and stop ripping off people! Disgusting and unprofessional company for shame!
Hi Deb! It looks like one of our reps has been assisting you with this issue via email. We are sorry to see your box was sent back to us, it looks like the address supplied to us was insufficient. Your purchase has since been refunded but we do hope to see you reactivate for next season. We've added a $10 credit to your account for your next box and now that we have the correct address we can be confident Canada Post should be able to get the box to you succesfully.
In regards to the exchange rate please note this is not something we are billing you for on our end, we have no control over when it is billed and how much you will be charged, Your bank should be able to offer more information on when they bill for the exchange and what kind of fluctuations you can expect.
Our members are the best part of FabFitFun and are the reason we do what we do so we really do love every person involved in making us the best subscription box out there.
If you still have any questions or need help understanding anything at all please don't hesitate to reach out to us via email or by phone, we care about what you have to say and we are here to listen and provide the best support possible.
You will see negative reviews on the "welcome box" because it is the same box that is send to everyone for the special $25 fee. A jump rope, ear buds, protein shake, small necklace, nail polish etc. I had the exact same reaction. I thought what a WASTE but decided to give it 1 more chance. When I received my summer box I was pleased. A contouring palet, shaving lotion, eye cream, necklace etc. it was worth the $40. I'm going to see if the next box is as good. If it is I will keep the subscription but if not I'll stop. All I can say is give it a chance. I will say that the customer service is almost non existent.
Sorry you did not love the Welcome box but so happy to hear you enjoyed your most recent box from Spring 16. Our next box is going to be a hit and we really think you'll love everything included, we hope you'll come back and update your review. Summer 16 boxes ship this June, can't wait for you to fall in love!
If you ever have any trouble reaching our CS team via the web form online please send a direct email to [email protected] or call us at 855-313-6267 Monday-Friday 10am-5pm PST.
So happy to have you as a customer!
Love the products and the versatility of the box. Actually can't wait to see what every season has to offer!
However the experience I've had is terrible and ruins all the positivity of this box. Understanding that I am a Canadian customer, there is the difference in the American and Canadian dollar. The company fails to tell you that the box, on top of the Canadian shipping add on, isnt just $55, but will bill you in American through your credit card company. This comes to about $80 Canadian. As a student, the $30 was a huge difference when trying to buy groceries with no money because FabFitFun decided that they wouldn't disclose that the billing was in American. Thanks for screwing up my budget for the month!
Additionally, trying to get someone on the phone was a nightmare. They do not provide a customer service number to call but advise you to email them. Im sorry, but on top of the never-ending junk emails i'm already receiving from them, I am not checking my inbox for your email to appear 3 days later. When finally being able to find the number for customer service to make sure my package was sent (another downfall of the website: they do not indicate the status of your box), it took me about half an hour to finally talk to an unpleasant woman on the phone to make sure that my box was shipped out.
If I was to ever resubscribe, the FabFitFun team really needs to work on customer service and their website. I would love to receive this box every season, but unfortunately these problems can't be overlooked.
Hi Bianca!
We definitley understand the student struggle, so sorry if the price being in USD was not clear to you at checkout. Our primary mode of customer support is email, that is the best way to reach us for an immediate response, we have agents online via email 7 days a week. If you ever need to speak to an agent via phones we are available Monday-Friday from 10am-5pm PST at 855-313-6267. We are working on adding shipment status updates to your customer dashboard so look out for that feature coming soon. We appreciate your patience and understanding as we grow and we look forward to having you resub in the future.
After hearing good reviews from my friends I decided to purchase the welcome box because it was in between seasons etc etc. fast forward a few days. I loved the box so much I decided to upgrade the the VIP annual. Wrong decision. My card was charged the full amount plus the amount for the add on, next day I was charged another 214.00, which was declined (thank goodness). Received an email initially that my box would be sent out 7-10 days after payment. I then received more emails that I needed to redo my billing info or I wouldn't receive my next box! After 2 days of trying to get in contact with SOMEONE I finally got an email back. They of course explained that because I signed up "at the wrong time" they were trying to renew my annual. So that got sorted out. Then she proceeded to tell me that they charged me again for my add on. Another 20 bucks! So now the latest my box should be shipped out is the 20th. Now come the 21st. I receive emails that if I don't change my card details my add on wont be shipped out with my box! I was already charged! Twice! After updating my card details I still get more emails saying this. I tried chatting with an online oerson via their site. I made calls. I emailed. Nothing. Finally got a hold of someone after I sent in ANOTHER ticket. They have confirmed that I did pay. But I have yet to receive any tracking info or any other email from them. And it's now the 23rd:-( no emails, no tracking, no contact, no box or anything. After my annual is up I will definitely not be subscribing again.
Hi Melissa, It sounds like there were a lot of things going on with your account, we certainly apologize for any confusion. We know you'll love your box once it arrives and if you'd like to discuss more of the why behind some of these account issues to be sure it's only smooth sailing moving forward please feel free to give me a call! I can be reached at 855-313-6267 Monday-Friday 10am - 5pm PST, ask for Nika!
So my local post office said they delievered the box but it was never at my house, I advised fabfitfun customer service via email. Was told first to file a claim with Fedex. I contact fedex and they advised me that the company has to submit the claim, and that the company should know this already! I advise them via email and then am told oh you have to submit it with usps. So I try that and am told nope! There isn't insurance on this through us, so can't file a claim! This is ridiculous! Fabfitfun should already know all this and not be sending me on a wild goose chase! They said once I got the claim they would resend a box to me... so not sure what will happen next. I left another email but it takes forever to hear back from them. Every time I try calling the customer service phone # it goes straight to voicemail! Not very professional in my opinion. I will update this once I hear from them. But beware, it is not an easy process what so ever if something goes wrong! Yes I have been somewhat happy with what is in the boxes, just horrible customer service.
***Update***
Finally got ahold of them on the phone, they said they will send me out a new one so hopefully they do and it gets to my house in a timinly matter!
****Update****
I haven't recieved it yet, but it is in the process of being shipped to me, it took alomost a week after making the complaint a second time to get it shipped, would of liked it to be shipped faster... they still make the claim that i should of been able to do the claim even though Fedex said no...
Hi Natasha, We are glad to hear you were able to receive your Spring Box, we do apologize for the lost shipment unfortunately once it leaves our facility we are trusting FedEx/USPS to get it to you on time and to the proper destination. Typically the FedEx Smart Post division will give out a claims number in just a quick 2 minute process so we are sorry to hear you got a bit of the run-around. We do hope you love love love your box <3
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Hey Meryn!
We hate that you weren't in love with the products you've received. The Frends earbuds were one of our top hits amongst members so we're sad to see you didn't enjoy them. We were thrilled to work with Frends since we've seen so many of our favorite celebrities obsessed with their headphones. We actually collaborated with them to design an exclusive earbud just for our members which is why it was not sold widely elsewhere. The Frends brand designs, chic, comfortable, and high quality headphones, we hope you were able to open them up and try them out. If you have any questions about the brand or any of the products you received please feel free to email me directly at [email protected].