FabFitFunReviews 4,325

Rico was extremely helpful, very knowledgeable and answered all of my questions. Rico was a joy to speak with! Rico should be used to train all New Hire Customer
Care Members! He is a great asset to your company!

Overall, I like being a member of FFF. However I dislike that there is a lot of false advertising over the new fall box for 2020. Lots of ads on the FFF Facebook and other celebrities that states if we change to annual we would receive a free mystery box which for many customers is a plus and excites us to want to switch to annual membership. Once you sign up for annual membership and speak to a customer rep you learn that the promotion is over which leads to customers being upset over it. It is imperative as a company to ensure that this form of advertising is either removed, have an actual date at the bottom of when it expires, or the company should grant that promotion to those that have seen the advertising otherwise it may push members to cancel their membership. Although I kept my membership I am considering canceling any future subscription due to the false advertisement.

So. I was not going to review but after "unsubscribing" from their email listing, I AGAIN receive an email to reactivate with them.

So going back a little ways, I had made a purchase for an individual box. Before I even recieved the box, I decided to go ahead and sign up for a yearly subscription due to the praise it received from close friends.
First box came in well, the second box was stuck in a black hole loop with the post office. Fast forward 3 weeks and I still havent recieved my second box. I reached out to the support team and mention to that my box hasnt come. They send me back my shipping information, which I have access to. I ask for guidance and they tell me to wait another week and reach out once more.
I reach out the following week asking for guidence once more. So 4 weeks, 3 support tickets later, they mention that the package has been returned to their warehouse and they will begin the shipping process of sending a replacement, which will take another 3 weeks to get to me.
I begin to ask if there is anything they can do to expedite the order, they say no. They do offer a $10USD credit towards my winter box.
This company offers a $15 credit for referring a friend... they give away $75 boxes for free, and i -as a customer, am offered a $10 credit.
After hearing so many positive experiences, it was upsetting to have gotten the opposite.
I would not recommend this company to others.

I have had the same issue several months with my FFF subscription box. I opened the chat mostly just to tell them I was leaving due to it, but when Cedrix (the rep I was assigned to) got on he helped me resolve my issue in just a few minutes. He was so helpful and so knowledgeable that I was embarrassed for even being that that upset. I work in CS so I know how frustrating it can be to feel like you talk to ten people before you get close to a resolution, that was not my experience at all with FFF. Thank you Cedrix and FFF!

You have to be able to afford to sign up as an annual member in order to get the good customization items in boxes or have a shot at the good items in all of the sales, and to get your box in a decent amount of time. I used to think the FFF Community was worth it, but now it is full of bitter cyber bullies who are merciless if a poster does not agree with them or is honest about how they really feel about the box, items or a thread. Selections are sold out constantly, the site crashes every stinking time when there is a sale or add ons and the shipping sucks. Not worth the hassle and stress anymore and after 4 years of putting up with the bullying behavior in the virtual community and the products that seem to get worse every year, especially for seasonal members I am done. Canceled for good and will subscribe to a more sane and useful box.