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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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Aira was awesome! She fixed my problem and even checked with the warehouse to make sure I'd receive the same items I was supposed to. I appreciate it and really enjoyed speaking with her.
I am very grateful for all those who help with this fabfitfun honestly, receiving the box to gift box for the first time was a shock but it was a good shock, and more people deserve to have that amazing feeling. I'm talking about homeless people, just give a gift away from us to others who can't express or experience what we are because of a lack of money or a lack of a home. Let us spread more by giving those who don't have. Whatever we don't want or don't need give it away in the box you guys created! Just an idea. We need to help those who need it! The ones who are homeless. I love you all! Keep up the great work!
Taylor made my request a quick and easy fix. Always a good experience.
The agent was very kind and knowledgeable. She had a lot of patience and worked hard in finding a remedy.
Hi Patricia! Thank you for this awesome review! Xo
I wasn't sure about my decision to go forth with an annual subscription, I called customer care and was immediately connected with an actual person. Even better, the representative of your company was kind, understanding, and empathetic to my needs. Communication was clear & I felt as though any issues I had were resolved. I'm impressed by Chancey. Thank you.
Excellent, personable, efficient, she helped me in a timely manner, she was very knowledgeable.
I've had 2 incidences where my product wasn't what I was expecting and fab fit fun has been quick to resolve any issue. They're customer care is excellent.
Hi Sunny! Thank you for taking the time to review. Your experience is our top priority and we are glad your issue has been resolved! Xo
They have been very helpful every time I've contacted them, makes me happy to buy from them and more likely to in the future
Each season, I think I am going to cancel my subscription for budget reasons. Then, when I see what they have to offer, and/or contact their customer service, I think to find a way to make it work! It is nice to have FabFitFun to look forward to. I have a feeling I am out of their target market - I am late middle-aged/early senior - but they have such nice and fun stuff that I find it hard to resist - so I don't. We all need something to enjoy and look forward to, and FFF does it for me!
Hi Erlinda! Yay! We are glad you're loving your subscription! Xo
Solved my issues with my. Email so i could Place my order.
Hi Terry! Thank you for this wonderful review! Xo
Tristan was able to resolve a minor problem easily.
I cannot use your sites easily though. Do not know how vto email Fff
Hello Myrna! We are glad you were fully assisted!
I made an error with my initial selections for my first box and membership. I contacted them the next morning and with the help of their customer service team was able to quickly and efficiently fix my mistake. I'm so excited about my prescription and the fact that their customer care team is there to help me
Hi Deb! Thank you so much for the review! We are glad that your issue has been resolved to your satisfaction! Xo
She was efficient and helped me resolve issue right away and explained in detail when I would be receiving my refund.
Hi Maria! Thank you for taking the time to review! We are glad you were fully assisted! Xo
I was able to reach a LIVE chat agent at 2:45AM! They quickly help me resolve my issue and with a great attitude!
I had an issue with being able to customize my second box as a select member because I did not receive the email to do so. I called yesterday evening and opted for a call back and never received one. I was extremely upset, as there were so many items I had my eyes on. I called again this morning and was lucky enough to get Aira on the phone, and she told me that I could not customize my original fall box because it is getting ready to ship, but I told her the 5 customized items I wanted and she put the order in to get them shipped to me separately, so I will be getting the original box with 8 surprise items AND the 5 customized items I was really hoping for. This is what customer service is all about and I ended the call feeling so much better and excited for future FFF boxes! She was so helpful and sweet!
Very helpful customer service and was able to take care of the issue right away
Hi Denise! Thank you for leaving us a wonderful review! Xo
I was not able to take some of my items of of my add ons i had tired for an hour and a half and gave up the last half hour before the time was up to take my add ons off because i was not getting anywhere so i called on Monday and Moon was so nice and took care of everything she new what to do and did a fantastic job. Thank You Moon for all your help
Hi Sue! Thank you for taking the time to review! We are glad that your issue has been resolved to your satisfaction!
Fabulous experience with Rue with my query! I'm so wanting to become a member of this community that is committed to the self care of its customers!
Hi Jennifer! We are so happy to hear about your experience!
My question was answered very pleasantly and provided all the information I requested and a little bonus for my trouble!
Hi Melanie! Thank you for taking the time to write a review! We are so happy to have you as a member!
I was selecting items for my Fall Box and accidentally clicked on an item I didn't want or would be able to use.
The support team at Fab Fit Fun corrected the issue and credit my account.
Hi Lisa! We are happy to hear we were able to help you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kristy! Thank you so much for the review!
We are glad that your issue has been resolved to your satisfaction! Xo