Fab

Here is my experience: I ordered shoes($93), a scarf($17) and a PB variety ($16)a few days ago. As usually your account gets authorized for the full amount. Today Matt called me that there is a second charge. Called Fab and reply was: one item ($17 out of the total $126) was shipped so we dropped the first authorization and authorized for the rest. Ok so a grand total of over $230 is now authorized because authorizations take a while to be released. Customer service was super friendly but could not help. Second call I talked to the supervisor. He explained this is because they ship from different vendors so all the items are charged different times and suggested three way call with our bank. Guess what by the time I called the bank over $300 were authorized because the third item shipped! The lady at the bank was shocked. Talked together to the supervisor and he explained she could take it off. Strongly recommend you stay away because if you order 4 items for $200 total you might get to a $800 authorization really quick unless you are calling your bank for updates every few hours.

I love the merchandise on this website. Browsing here is a great way to find inspiration and discover new designers. Since they are new, it seems there are still some holes, but they make a conscious effort to continually improve. Any time they have made a mistake, they have quickly given me $10 credit to quell any dissatisfaction on my end. I have bought from them when they first started, and shipping time was definitely a problem. Now I see most of my shipments coming through within 5 days. I commend them for being such a hardworking team.

These people are complete thieves! DO NOT SELL YOUR PRODUCTS ON FAB!
They steal your products when you send them to get shipped and say they never received them! Next thing you know they're selling your product on any given day without your permission, therefore pocketing the money. THEY ARE THIEVES! DON'T WASTE YOUR TIME WITH THIS COMPANY!

THEY WILL POCKET ALL OF YOUR BUSINESS' INCOME FOR THEIR OWN!
BUNCH OF $#*!S IF YOU ASK ME!

It's a great way to be introduced to new artists and products. But search the artists/designers/companies online and you will fine more info and selection and see that sometimes the prices on Fab are inflated and that the discount isn't usually more than a few dollars.

Especially with the vintage sales. Most of those items can be found at 60-80% cheaper if you just take the time to explore Ebay and Etsy for the same or similar items.

I did take the chance on 2 purchases that I regret. Total waste of money. One item doesn't work and the other was a necklace with a chain that looked exactly like ones out of toy vending machines at the grocery store.

Also both items could fit in an envelope but were put in ridiculously large boxes. Both items took over 4 weeks to arrive and by then I didn't even want them anymore. But alas no returns allowed.

Fab is fun to browse but do your research before you purchase and make sure you really want it and can afford to throw some time and money away if it doesn't work out.

(My rating is really 1.5 stars but its not an option.)

I have used Fab for nearly 8 months, a fairly early adopter, and had bought 25+ things, with no problems. A couple of late items, but nothing to moan about.

I did recommend people to go to the site, even though recent sales were getting more and more tacky, and eventually recommended 10 people which earned me the title of "Fab Friend" and recieved £30.

"Great!" I thought, but as there was nothing I wanted the day I got it, I left it. The day after, I tried to log in, only to find that my account had been "deactivated", with no email or contact or anything. After enquiring and not hearing anything for a week, I decided to embarrass them on Twitter, in which case they were apologetic and said they would look into this.

I then recieved an email saying they thought I may have 'abused' their invite system. How? I am yet to receive a response. All of my friends that I invited live in Yorkshire, however, and all are at separate addresses, on different computers, to different emails.

Staggering. Poor show Fab. I will still be recommending you to people who are looking for something like you, I will recommend they STAY AWAY.

Although I appreciate the speedy customer service response, I am very dissatisfied with the 29-day delivery time. I'm also dissatisfied with the quality of the product delivered. The poster was a low-resolution, blurry, photographic reproduction. For the price of the item, I expected at least a higher resolution digital reproduction. This experience has given me grave doubt about the quality and description of the items listed on Fab. That makes me sad as I love the Fab website and the intent behind the mission. With such a long delivery time and questionable quality, I doubt I'll be ordering from Fab again. Sorry it turned out this way, I really wanted to be a huge fan of Fab.

I love Fab, and have certainly bought some amazing things on there. Their speed of shipping has got better, and there is an order progress bar which is really great. The only issue that I have is that their DHL shipping numbers aren't recognised by DHL. I am currently waiting for 2 different orders, both of which are showing as shipped to me (they haven't been) and DHL can't help. Drives me a little bit crazy, but the products are brilliant, so worth the inconvenience.

Fab.com caters to people who appreciate really good design... and deals. Once signed up, you get emails featuring products in specific categories, that have exceptional aesthetics.

However, and here is a marketing lesson...
This type of site caters to people who will make an impulse purchase. You don't go looking for the products, you see something, and say, "I want that!"

Impulse purchase = I want it now!

This is where Fab.com's business model really, really, really falls short. The average wait time to receive the product is approximately 3-4 weeks. The problem is that the "seller" has to ship the item to Fab.com, who then turns around and ships it to you. That's insane! It results in unnecessary delays, especially since it appears that the sellers wait for the sale to be over with before they even begin the shipping process.

When you can get something direct from a manufacturer, or from somewhere like Amazon in 3-4 days, 3-4 weeks is completely nuts!

Although I absolutely LOVE the products they have, I am now just googling the product and finding that I can pay a buck or two more, and get it somewhere where they actually ship it right away.

Fab.com - you seriously need to rethink your business model.