EZContactsReviews 6,720

Very happy with the product and placing the order online for the prescription lenses was easy.

The only issue was, after I had already gotten a confirmation email from Ezcontacts for the purchase, a week+ went with no update on my order. I called and found out they had issues with PayPal payments and I got no notice that the pymt was not processed. So my order sat in limbo unnecessarily for over a week. Other than that everything else went smoothly.

Sad to say this experience has been horrible. I ordered multiple frames from them and after over 4 weeks, have only received one. I was buying one as an identical replacement for a pair I already owned that broke, but they looked a little different. I took them to a prada certified eyeglass retailer who confirmed they were not authentic. Now I've been dealing with their atrocious customer service for weeks, explaining how I didn't receive my glasses, and they are lying about how I did (?) and also said one of the pairs is backordered and they would be happy for me to pick a different pair. I don't went that pair or any other fake pair, not to mention their shipping is shady and doesn't come from the US.

I received my contact lense order yesterday with the wrong prescription - Biofinity vs Biofinity Energys. This morning, I called the company and the customer service representative literally said nothing that would help resolve the issue, but rather proceeded to shift the responsibility to me for receiving the wrong order. She only apologized once I pointed out that in our entire conversation that she had not once apologized for my situation. It was a surreal experience that was going in circles, so I ended up abruptly ended the conversation. Needless to say, I will not order from this company again. I've ordered my contacts online from various distributors and this is the first time I've received the wrong order, but I suppose this situation shows the risk associated with ordering from a random online distributor.

They LIE so much...
If I could give minus 5 stars I would. The worst thing about them is that they LIE LIE LIE.
Ordered contacts on 11/29. Didn't ship. Called on 12/5 when shipping was going to happen. Was told "oh for sure no later than Monday 9th"... didn't ship.
Called on 12/11... they promised a "drop ship" same day, I would have them next day... didn't ship.
Called them again yesterday morning 12/11 to ask again.
Was promised AGAIN a drop ship yesterday and I would get tracking email shortly... didn't happen.
This is the 2nd time. I thought I'd give them another chance about a year later, thinking they fixed their shipping stuff.
In the mean time, I am running out of contacts.
Remember, they LIE LIE LIE to you every time you call.
So, EZContacts, now that you did it to me for the 2nd time, I will NOT ever order from you again!
I have been patient enough.