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EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
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My daughter's glasses were perfect! The quality and price were amazing. I would definitely order again.
Wow-- I was blown away -- VERY Helpful & EXCELLENT Products, Prices Service -- even Return!.
I used on-line chat with questions -- very helpful
Thanks -- glad I found this place!
Bought the glasses for my daughter. She's very happy about it.
Never received glasses been given run around from to different carriers as far as whereabouts of package now waiting for ezcontact to give me refund or product that i ordered
Both pairs came with weak and deformed arms I don't know if the site sells cheap because they're damaged pairs but I am returning both
Very bad experience, actually i m very surprised this was not my first purchase from here shokingly bad
Product ordered showed it was in stock. It was not and took 2 weeks before the prescription was even started. My order took over a month from order date to date of receipt. I would have preferred an honest answer so I could have ordered elsewhere.
Ordered on 12/31, item paged stated 2-3 days processing time. Called for status on 1/8 was told will ship in 1-2 days. Called again on 1/13 was told will ship in 1-2 days. Same thing happened last yr when ordered. Good prices but be prepared to wait 2-3 weeks for you order.
It took over a month to get my glasses that I desperately needed. When I originally ordered them, it said that it would ship in 2 days, however, the company closed for the Jewish holiday and did not communicate that it would delay my order. I had to reach out twice to check the status of my order. I think my order must've gotten lost because even with the holiday I had to wait a very long time for my order.
It took 2 months to get my glasses, and when I was advised to order another pair you guys didn't have it.
I have ordered from this website two times now and am very pleased. Will definitely order from here going forward. Thank you
I ordered glasses that I had tried on in a eyeglass store that looked great on me. But when the glasses arrived the ear pieces were very bowed causing the glasses to be crooked. I returned them
I'll start this review by saying that I don't frequently post reviews. I thought I'd share my experience to help others.
The frames I got are real Giorgio Armani. The packaging was great. They came with a cleaning cloth, the original case and box, the certificate of authenticity, and even a mini screwdriver. Opening the box felt like Christmas morning. What I did not appreciate was the fact that I ordered non-prescription lenses to go in them with no coatings, and the website says that the glasses will ship the same day. I work for an optical lab, so I know exactly how long it takes to make non-prescription lenses with no coating: ten minutes. Four days later, no glasses. I emailed support to ask what was going on, and I received a nice reply back within a day saying that they were at the lab. Four days in the lab for ten minutes worth of work. I waited another four days and was about to give them a call when I received a confirmation email that my glasses had shipped. Granted, this was during Christmas time, so it could've been busy, but the truth is, our lab's turnaround on glasses is three days. This company did it in more than twice that. If there is a next time, I'll remember to order the frames with demo lenses so I can put them in myself.
It took a month to get and then they weren't the frames I ordered. I'm not sure what happened because I only looked at one style on their website. They were very nice and I have sent them back to get the correct style. Hopefully that doesn't take a month.
I did not receive my order for one month No communication from your company regarding the delay with my order. I had to call three different times. Was promised a callback from a supervisor which also never happened. You lost a loyal customer.
I have ordered from ezcontacts in the past and have been satisfied, however on my most recent order, it took a month for my glasses to finally make it to me. After a few weeks I sent an inquiry on my order, and I received a generic response a week later, telling me that the glasses were just about ready. Turns out it took another week and half to get to me. Not sure I'd recommend using EZcontacts in the future.
This is my 4th pair of glasses from EZ Contacts now and I am happy with my glasses obviously however I do wish they would be a little more forthcoming with the timeline on getting them to me. It has been the exact same scenario every time! After the website says they are available in 2-3 days I find out there is a delay in waiting for the frames from the manufacturer and it ends up being over a month! Luckily it's never an emergency but I do wish they would be a little more realistic with what they tell customers!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
Thank you for your feedback. We're truly sorry to hear that you're not completely satisfied with the frames received. A customer service agent will contact you directly to further address your concerns.
Sincerely,