EZContactsReviews 6,719

This is the 2nd time I've ordered from them. 1st time was great, this time I was double-billed. I reached out to them via their email contact link. They "assured me" that it was pending & not a double charge. My bank, Regions, confirmed they did double bill me. Huni went back & forth with me several times & I requested a manager to contact me when she kept giving me wrong information. I have not received a phone call or return email from them since then (4 days ago). Their prices are decent if they don't bill you twice for the same order! Their customer service is apparently not very well trained. Their management appears to be non-responsive. I've looked at other web-sites that have only marginally higher pricing and better reviews. I am an unhappy former customer and I will not order from them again.

Great customer service affordable love my hookipa MJ fast shipping thank you EZ contact for having the best price on the web

I made a purchase on September 8, got a confirmation email and then nothing. From that first email it looks like the order was never shipped. And they charged me for the order on October 25th...? Weird. I emailed customer support so we'll see if they fix it or not.

I ordered 3 pair boxes only to find out they were going to send me boxes with 3 contacts. Like, what the hell good are an odd amount? I told them the website said 3 pair packs, so they changed my order and charged my card another $111 without my permission. And my original order was only 80 some dollars. I called to cancel, tried emailing and they were closed for a week for Yom Kipper then 2 weeks after that for another calender holiday I'd never heard of anyone celebrating. I had to dispute the charges on my credit card, return to sender the box and still wait for someone to show up to their office to respond...2 months later. They refunded my $80 something change and were refusing to refund the extra $111 charge. It was all in one box that I sent back and never authorized or was even notified of the extra charge until I saw it myself on my credit card bill. Screw these people and the whole place, they celebrate bogus holidays to close down customer service and make unauthorized charges without notification. NEVER EVER ORDER FROM THEM!

Fairly certain this is a scam or a company that is not to be trusted because of the performance and customer service is so bad. If you look on a few review sites, you will see that they are about 40 to 50% positive in the past 12 months. The overall score is high, but recently very poor.

Have spent a combined three hours following up on my order for the past month with this company. Still don't have a response on where the contacts are. It feels like a scam or a company that is drop shipping without inventory.

When you try to call, every option says we are too busy and we can't pick the phone. When you email they don't respond. The only option is to use a chat function where the customer service people give very vague answers to try to get you off the chat as soon as possible. In my case I was told to keep on checking the tracking information for another five days, it's been 30 days since ordering. After five days, they said to contact them again for potential options. Likely going to have to call the credit card company to dispute the transaction.

I've purchased two pairs of eyeglasses from EZContacts now (D&G and Prada) and I cannot be happier. Customer Service team has been amazing answering any queries I had (even pointed out my typo on my prescription lenses), delivery is on time and quality assured, not to mention, check out is breezy and you can even import your prescription from previous order. EZContact's prices are incredibly competitive and willing to take insurance for prescription eyeglasses. I cannot be happier and I'm definitely and life long customer :)

You don't have the product I bought in your warehouse even though you have it in stock on your website AND for sale. Tomorrow 11/24/2022 I made the purchase and until today there hasn't been an update on the order, I got in touch by email a few weeks ago, and they told me that they didn't have the product in stock, but on the website the product is still being sold sunglasses model Oakley HOLBROOK MIX OO9384, also does not answer my calls, this is a lack of respect with the customer.

Review

I have been ordering contacts from different places and companies for 12+ years and this is by far the absolute worst service out there. First, it took an entire TWO weeks for me to receive my contacts which is the longest by any service I've ever used. Second, they changed the brand I personally ordered to another brand that doesn't work for me and they did so without asking or telling me; and because I was out of contacts I had to open the box of the wrong brand that they sent me just so I could see properly. Thirdly, they are saying they won't take back the first two boxes they sent me and send me the brand I actually ordered because the boxes are opened already. Again this is not my fault that they sent me the wrong brand of contacts (MyDay) that I've never used in my life when I SPECIFICALLY ordered (Biotrue) the ones I've been using for 6+ years. MyDay are very uncomfortable and now I'm forced to either use those for the next 90 days or pay double to get the Biotrue I originally ordered and have the rest go to waste in storage. This has been by far the most difficult and worst experience I've ever had using a site to order contacts and I'm extremely dissatisfied with the lack of customer service and care especially for a first time buyer on this site like myself. First and last time I use "ezcontacts", it was the absolute furthest thing from easy and would not recommend to anyone, 0/10.

Arrived on time and placed out of sight of the road. Best prices of all when I reviewed other's sales.

I contacted them after two weeks of my order being processing and they told me that the product was out of stock, if they knew that why were they selling it with the promise of a 4-5 business days delivery?They don't give that information before and even now, they knowing it's been out of stock for more than 2 weeks, they still show on their website that the availability is 3-4 business days, if I were to buy these sunglasses today, I would be thinking that it would be sent to me in that time frame. It's weird that they charged me weeks ago, even knowing that they are not sure of when they're gonna have this product available. That's really frustrating. The funny part is that they charged me like 3 weeks ago even not having idea of when they are gonna have the product and when it's gonna be sent to me.

EZ Contacts are super affordable and quick! I wish I knew about them sooner. Highly recommend to anyone looking for a good price workout having to mail in or wait for rebates! Going for the glasses next ;)

I just canceled my order after 16 business days and 26 days later with no word from easy contacts I actually called them last week still saying the same thing that the glasses were on back order well I've ordered many glasses from Oakley they will tell you even if you're just looking at the glasses whether they're in stock or not this whole time I've been checking the sunglasses I ordered from easy contacts they've been in stock at Oakley easy contact wants to tell me no they're not in stock. So then why am I ordering them from Oakley now and they said they'd probably be here by Friday or Saturday worst company I have ever dealt with and they don't care that you spent a lot of money and they don't keep you informed about your order they were only giving me a $50 discount anyways I'm not kidding when I'm saying it's the worst company I've dealt with so far I would not recommend them at all I give them zero Stars they are awful if you were smart you would go to any and I mean anyone else I hope this can help people make a better choice and not use easy contacts! Here's my order number that is canceled now ******* I called them last week still the same story they do not care one bit about their customers I received not even an email a text anything even telling me my order was on delay even after I called them last week

I have worked with them in the past and it was great. I never had a complaint. Oct 5th, 2022 I ordered contacts and they never came. A month later, I was told that it was lost in transit yet the tracking info said it never left the facility. They didn't respond to my emails until weeks later. Their excuse was that they had a holiday on Oct 18th which delayed their customer service responses. They said it was USPS that they had to make a claim with because they lost it. After 2 weeks of "processing a claim", I filled out the proper documents and then they decided to drop it and move forward with reshipping the product. It had been over a month since I was supposed to receive my contact order. I saw on Instagram that other people were complaining about not getting their orders as well. After I emailed the customer service rep about it, they removed the comment section from all over their Instagram posts. Sketchy isn't it? They reshipped the item after I told them I did not want it reshipped. I just wanted my refund. They seemed adamant that they didn't want to give me one. Went as far to send me a shipping confirmation but ignore my various emails, reminding them that I'd rather have a refund than to have the order reshipped. Especially because they never offered me a discount for the delay or anything. After a week of bothering them and notifying my bank of the terrible business practices, filing for a dispute, EZ finally started processing a refund. I also just received a package in the mail from them and it's not even what i ordered. It says its they're sample contacts on the box, not for selling. Absolutely disappointed that they couldn't just own up to an issue arising and had to screw over/lie to their customers.

When I finally received my contacts, after more than 30 days after ordering, I was happy with the results. If you have a special order, I recommend ordering at least 1 month or more prior to when you run out of contacts.

DO NOT BUY FROM THESE FOOLS!
1. Glasses and sunglasses were late
2. Sunglasses were wrong
3 Customer service has now ghosted me.
4.1-800 number just kills the call due to call volume

DO NOT FALL INTO THIS TRAP LIKE I DID!