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EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
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I got a good deal on my frames and with the promotion that was offered, I went ahead and purchased prescription lenses. I have this same prescription on several other pair of glasses and the lenses I received in this pair I bought from EZContacts were not the same. If anything the prescription is either a little off or the quality of the lenses is poor. The lenses are transitional bifocal lenses and the top half is just a little off on clarity. The lenses also have a lot of glare and I only have this problem with these lenses. I can tolerate a little bit, but these are just irritating. Unfortunately, they offer little use other than being very expensive reading glasses -that is about all I can use them for.
FYI -the "I am not a robot" verification process is a bit too time consuming - you need to make it a bit more efficient.
I have placed many orders for both my Rx and Rx sunglasses through EZContacts. I don't know how they do it, but I get name brand glasses much more affordably than elsewhere, often with Rx lenses ad no additional cost. Anytime I have needed help from customer service, they are right on it. I have and will continue to recommend EZContacts to anyone who asks!
What a horrible experience. Waited 3 weeks for the glasses, with no updates. I had to call daily and was promised a call back. Of course no one called back. TERRIBLE communication.
I cheated with Daryl grimes and he was able to give me a discount when one wouldn't work for me. He also said it would be shipped in 24 hours he would personally work on the order. Was able to email him my prescription. Can't wait to get them!
The representative I talked to was very helpful and efficient and resolves the issue very quickly. Great customer service skills. Represenrative name Daryl Grime.
Daryl was a huge help and resolved the issue quickly. Once the issue was fixed he told me that he would personally take care of the order. Thank you
Dear Valued Customer:
Thank you for sharing your feedback! We're glad to hear that our customer service team has been helpful.
Sincerely,
Easy to order, good price and great customer service. I made a return in the past, and they were really helpful.
Dear Valued Customer:
Thank you for your 5 star rating! We are glad to hear about your positive experience with our company.
Sincerely,
Great customer service when needing to find the current status on one of my orders. John Miller was able to find my tracking number very quickly!
Dear Valued Customer:
We appreciate your feedback! We sure hope that you will be enjoying your new order shortly.
Sincerely,
Question was answered on the spot by Kylie Gram.
I would highly recommend friends and family to your website; great selection, low prices. I will be placing an order later today for my daughter. She is looking forward to her new glasses through you. Thank you for your kind assistance, appreciate it.
I tried to contact service and it took a week for them to get back to me... by then they said they couldnt change my order or where it was sent.
When I placed the order for my glasses I was given a estimated delivery date. One day after placing order I was given a different delivery date. Needless to say I received my glasses almost one month later
EZ Contacts agents Mary and Junry helped to straighten out a problem with 2 frames ordered. They reached out to let me know they will take the issue seriously to curb frustration. The last pair received was great, and I appreciate it. Thank you.
I am really excited about finally ordering the prescription sunglasses I've wanted for years and when it seemed like they were taking a little longer than I wanted I entered an online chat with EZContacts Customer Service Agent Daryl Grimes. Daryl was fast and very courteous and let me know that my glasses were in the process of being made and would ship this week. Heck it's Wednesday now so I couldn't be happier. Thanks again EXContacts and Daryl Grimes! You both get five stars in my book!
Dear Valued Customer:
We're very much complimented to hear about your pleasant shopping experience. We are looking forward in sending your order to you very soon.
Sincerely,
The wait was 4 weeks. I sent an email inquring about when my order would come the lady didnt respond until the day the package was due to be received. Shipping went from a DHL truck from California in New York to usps couldn't you just have sent it USPS in the first place.
It was my first time ordering with this company. My son wanted a specific frame and they had it at the best price. Ordering was easy and my son loves his new glasses.
Dear Valued Customer:
Thank you for your review! We're so glad to hear that you're happy with our quality products. We hope to continue doing business with you again in the future.
Sincerely,
It took about 6 weeks to get my order and every time I called to check on the order I was told it would be sent out in the next couple of days. A month later I finally got them. This was my second pair. The last time took over 2 months to receive my order. The product and value is great but the wait time and excuses are terrible.
Glasses came as ordered and on time. I would've had to pay $30 more to get the same frame with basic lenses at VisionWorks. I got transitions lenses with all the bells and whistles on the same frame I tried on in the office. Love this site!
Dear Valued Customer:
We love hearing from you! We strive for 100% customer satisfaction so thank you for noticing our great efforts by sharing your feedback.
Sincerely,
I waited nearly 3 weeks for my glasses. I had to contact them regarding the status of my order and waited over 30 min. To speak with someone.
Great prices the best and wonderful customer service can't wait to receive my sunglasses the brand that you propose are amazing
EDIT: It took filing a complaint with the BBB for them to actually process my refund. Interesting how in the same afternoon I submitted my complaint, the money was refunded to my bank account. I'm relieved I got my refund, but this will not change the fact that I'll never buy from them again.
I've been trying to get my money back (over $100) for a pair of glasses I returned a MONTH ago. They promise your money back within 72 hours of receiving the returned item, which is a flat-out lie. Tracking shows they received my returned item over three weeks ago, and customer service reps have confirmed they have my return. They keep telling me I'll see my money soon, that they're prioritizing my case, that they're just a little backlogged, etc. These have all been lies. Please save yourself the trouble and TAKE YOUR BUSINESS ELSEWHERE!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
Thank you for taking the time to share your great experience. We surely appreciate your feedback and we're looking forward in continue serving you with par excellence.
Sincerely,