EZContactsReviews 6,720

I hate giving negative feedback but I'm sorry I have to give negative on this I waited over a month for my glasses first the glasses I ordered for vacation they tell me a week later weren't in so they refund my money fine so then I decide to give it a second chance and the next month i go to the get the same glasses because they say they're in stock they write me again a week later they're not in so this time I decide to go to different color it takes them over a month I call and complain I don't know how many times and I got no help no nothing people kept saying I want to take care of it personally and then never get back to you I even asked if I could get a coupon or something for the inconvenience they told me no The customer service is awful then I finally get the glasses and the only thing I could say was the glasses were very nice but I do not think I will ever order from them again because I have gone to plenty places online and got my glasses in two weeks the most and for the customer service people did not want to help you or make you happy or try to fix it is not right

I had a question about my order and did a live chat with John Miller and he was so knowledgable and helpful. He was quick and answered all of my questions.

Had to fight to get uodates on why my glasses took 3 olus weeks past estimated. Once I finally got an answer 1. The glasses were out of stock (not describes as such on site) 2. The frames got damages after being in the warehouse so new ones had to be orderd. 3. The lense got scrstched in the lab, had to get another one. 4. When I got the glasses one lense was not antiglare. All while i had to call and be caller #25+ every time I wanted to find out what the heck the problems were. Now im waiting to get shipping info to return them again! Terrible business with obviously no customer service or communication between departments.

EZContacts lures you in with the great prices and supposed speedy delivery, I made a purchase and it took two weeks to arrive and the glasses arrived damaged. I was disappointed to see the glasses I had spent $300 dollars damaged but If I returned them it would take another two weeks to receive them, and I needed my glasses. If EZContacts was to be more informing on the delivery and shipping process then I am sure the customer would be much happier rather than believing the glasses would arrive in 3-5 days instead of 2 weeks.

I used this website because I was needed a new glasses asap. I have selected a frame which was in stock. A few days later I got a message that EZContacts needs to order this frame from Italy and it would delay my order. Then they told me that I need to wait even longer becaus plant in Italy also does t have it in stock. EZContacts never apologies that they lied from beginning and continued to tell me, that it is totally OK to say "in stock" when even producer doesn't have this frame in stock.