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EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
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Contacts needed replacing in a couple of weeks. Ordered a few pairs and it said 5-7 days. After 8 days I emailed them and got nothing. Email again on the 9th day and they responded saying they're out of stock and to allow an additional 5-7 before it even ships. Really, guys? These aren't clothes, these are peoples eyes. Would have been damn helpful to know they were sold out when i ordered so other plans could have been made. Even on my order page there is no mention of being sold out. Shady.
I understand that customizing prescriptions takes some time but I would have greatly appreciated someway of tracking my orders. Frames were perfect but the shipping time makes me reconsider ordering frames from your site next time. And I also made a second order and it's been almost a month and I was told yesterday that my order is still in the lab and may take another 3-4 weeks. That's crazy, I thought my first order shipping time was bad but wow.
A major retailer quoted my prescription glasses with insurance for $190 - I was able to purchase my fantastic Versace specs at EZContacts for $150 without even using my insurance money. Plus the polycarbonate lens upgrade was included in that 150 price. Now I can save my insurance for contacts. I'll definitely be back for more glasses and maybe look to but my contacts here - great company, service, products... triple win!
Wow. Took FAR too long to get glasses that were promised in 5-8 working days. More like a MONTH. Customer service could care less.
Good service. Although I would have liked an expected ship date when order was placed since the were to have prescription lenses installed
Very satisfied with my purchase. I will definitely be ordering again. The price is so beyond what I would have expected to pay. 10/10.
This site is awesome in my experience! It did take a little while about ten days but it was also described as so. It said it would take a little longer & it was much worth the wait
My order said it would take a week and it took about a month. If your lucky to get a hold of customer service they are very nice and help a lot.
Super easy to order. Friendly service... use the chat for any questions. Angel helped me. Thank you. Will spread the word. :)
Dear Valued Customer:
Thank you for your review! We're excited to hear about your experience and we truly appreciate your loyalty.
Sincerely,
The eyeglasses were good. The pd measurement I ordered was done wrong. Even though the receipt matched what I ordered, they did something different.
Live chat was great customer service with John Miller. Answered all questions and double checked all information.
Dear Valued Customer:
Thank you for your review! We're glad to hear that our customer service team has been helpful. We sure hope that you will enjoy your order.
Sincerely,
I love ordering From them. Best prices ever and great customer service. If anything is on back order, they notify you immediately
Easy ordering, quick replies to questions, fast delivery! We will definitely order from you again. Thank you for the great deal on lenses.
Dear Valued Customer:
Thank you for sharing your feedback! We're excited to hear that your order has arrived in a timely fashion. We are looking forward in continue serving you again in the future.
Sincerely,
I had to call like 4 times to get my glasses ordered and one time i called someone and they said they would call me back, proceeded to hang up, then not call back. Then it took extremely long for my order to come in.
After waiting since the 23rd of August 5-7 business days for my contacts (13 business days), I was finally able to get some information from a helpful representative named Kylie Grams regarding when my contacts would be arriving and she was able to provide me with the information quickly.
Dear Valued Customer:
Thank you for passing along your feedback. We appreciate your loyalty.
Sincerely,
So far convenient and easy. Customer service quick to respond and very helpful. If continues to go well we will definitely order fro. Ezcontact again. Price is great
Dear Valued Customer:
Thank you for your feedback! We're excited to ship your order and we are looking forward in continue serving you again in the future.
Sincerely,
Great customer service by Angel! I asked to have a discount applied to my Rayban Sunglasses (always excluded from various promotions), and she even raised my discount.
I will never use this company again for anything. Glasses took 3 weeks, never got updates, and waited at least 30 minutes on the phone about 6-7x to get answers.
Dear Valued Customer:
Thank you for sharing your feedback! Please note that processing time on prescription orders may vary per rx. We apologize about the unexpected delay to your order. We will contact you directly for a final resolution.
Sincerely,
Ordering my progressive lenses and frames was so convenient and easy! The only negative was that they took quite some time for me to receive my glasses because they were on back order. However, Upon receipt of them, I was and am still thrilled with my purchase. Prior to purchasing the frames on line, I shopped around to find the best price and fit/style for me (in stores). EZContacts had the best price and the color/style frames I was looking for. I saved $70 by ordering my frames from EZContacts and because I wanted progressive lenses, I saved so much $$$ by also ordering on EZContacts. I would definitely order from this site again!
Dear Valued Customer:
We appreciate your feedback! We are very much complimented to hear that you're happy with our quality products. We hope you enjoy your order and we're looking forward in continue doing business with you again in the future.
Sincerely,
John Miller was very helpful and to the point! He got me the info I needed in a timely and kind manner.
Dear Valued Customer:
We love hearing from you! We put a lot of efforts in our customer care center, so thank you for sharing your great feedback.
Sincerely,
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
Thank you for your 5 star rating! We are very much complimented to hear about your great experience. We are excited to continue doing business with you again in the future.
Sincerely,