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EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
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Enjoyed using the chat system, didn't have to waste time on the phone. Response was quick and service was good.
Price and quality are good, but thefirst pair of glasses I ordered in November never arrived in a timely fashion. Called customer service repeatedly to track down order. Finally, someone assisted and had the order shipped. Haven't received subsequent orders yet, so I can't comment except to say that it takes a long time to complete orders.
Dear Valued Customer:
Thank you for your review. We apologize about the unexpected delay on your order. There has been a delay with the manufacturer in receiving your frame. A customer service agent will contact you directly to further address your concerns.
Sincerely,
I found the glasses I wanted on here for much cheaper than the price in a local vision store, but from the time of ordering these glasses took more than 3 weeks to be delivered. I had lost my glasses so I was without glasses for way too long. If i had known I probably would have paid at my local store to have them in a couple days.
Dear Valued Customer:
Thank you for your review! We apologize about the unexpected delay to your order. A customer service agent will contact you directly to further address your concerns.
Sincerely,
Give it a 1 star quality of lenses are terrible wicked foggy and blurry and the anti glare doesnt even work. Asked for a refund couldnt give me atleast something back. Terrible terrible terrible
Dear Valued Customer:
Thank you for your feedback. We apologize to hear you're not completely satisfied with your order. A customer service will reach out for a final resolution.
Sincerely,
Took awhile for glasses to arrive. Once they came, I noticed discoloration and several scratches all over the frames. They looked used, so I am disappointed in their appearance.
Dear Valued Customer:
Thank you for your review. We apologize to hear that you received a defective pair.We will reach out to you directly to provide you with the appropriate return / exchange information.
Sincerely,
I finally received my glasses and they r bent dont even want to send them back. Totally crooked. I need them so I cant even send them back!
Dear Valued Customer:
Thank you for taking the time to share your feedback! We apologize to hear about your experience. A customer service agent will contact you directly to further address your concerns.
Sincerely,
Order did not arrive as stated on shipping days (instead of 5-7 days it actually took 3 weeks!). And when trying to resolve via a phone call or an email to customer service, it took 1 hour or 2 days, respectively, to hear back.
Daryl Grimes helped me out via chat for an adjustment on an order. I found a better coupon code and he applied the difference. Great service!
Dear Valued Customer;
We love hearing from you! We strive for 100% customer satisfaction, so thank you for noticing our great efforts.
Sincerely,
Great experience by chat assisted by Daryl Grimes. Email correspondence not so great but Daryl changed that with being so helpful
Great, took care of all my questions & concerns. Corrected my issue also went above & beyond my expectations. Kylie Grams was my rep.
Dear Valued Customer:
Thank you for your great review! We're so glad to hear that our customer service team has been helpful. We are looking forward in keeping you impressed on all your future orders.
Sincerely,
Kylie did a great job understanding my issue and taking care of it. I was happy to finish placing my order.
I cant ask for more very fast and greatful for her service shes a keeper left me lost for wrds shes numba 1
Dear Valued Customer:
Thank you for sharing your experience! We love hearing from you so we can continue with our great services with pride and pleasure.
Sincerely,
On October 21 I ordered my lenses. I got a confirmation of that order. When they FINALLY showed up, they were wrong. I was told by customer service that they had no record of my prescription on file and that I would have to pay to send the wrong ones back, and I would not be issued a refund. I re-sent my prescription to where I was told to do so. After three weeks I called and asked where my lenses were. I was told the order was never made because they have no record of my script. I asked how in the world they ever sent anything out in the first place without having a script, as they say. I was then told it was MY fault they could not find it. On December 20 (2 MONTHS LATER) I contacted them AGAIN asking why I had not been issued a refund for the returned lenses. I was told to send this "supervisor" my script directly and he would be sure they were sent out overnight, and by the way, my order is now literally double of the original charge, and was told they are "just more expensive" and they charged my card without my approval for the up charge. Today is December 26 and I just received an email stating that my order has been approved and shipped out.
Dear Valued Customer:
Thank you for taking the time to write your review! We apologize to hear about your experience. A customer service agent will reach out to you directly so we can further address your concerns.
Sincerely,
Chatted to apply a coupon. Representative Kylie Grams was awesome. She was able to apply a coupon and get me a better deal.
Dear Valued Customer;
We love hearing from you! We strive for 100% customer satisfaction, so thank you for noticing our great efforts.
Sincerely,
I went to the store to buy the same pair of glasses and was told they would cost over 300 dollars. I then got them for less than 100 on EZContacts. It was a great deal and only took minutes to order! Would recommend this website to anyone!
Dear Valued Customer:
Thank you for passing along your great feedback! We're very much complimented to hear about your great experience. We hope to keep you impressed on all your future orders.
Sincerely,
Love the product, the price, and the online code. Customer service was very incompetent and gave me the run around between phone and endless email with no responses. The glasses came a month after the order was placed.
I had to call several times to inquire as to where the eyeglasses where. I live in the same area but the item was shipped to the neighboring state and shipped by to New York. How idiotic is this?
Dear Valued Customer:
Thank you for your review. Your frames where filled with prescription within estimated processing time. Your order shipped with free shipping method selected; 5-7 days for delivery. According to your tracking information your package shows to be delivered. We hope that your order arrived intact and everything turned out to be ok.
Sincerely,
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
Thank you for passing along your great feedback! We look forward in continue serving you with par excellence.
Sincerely,