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EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
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I cannot say enough good things about this website! I got the exact glasses that I wanted for so much cheaper than the eye doctor and they were delivered for free and so quickly! I would recommend this site to everyone I know! I love my new glasses!
Daryl Grimes was awesome! He was able to help me with an issue with the promo code that I received. It was a smooth process.
Staff was very helpful and understanding. The only problem was the wait time. My issue was solved with no delays.
Dear Valued Customer:
Thank you for passing along your great feedback! We're very much complimented to hear about your great experience. We hope to keep you impressed on all your future orders.
Sincerely,
Daryl was extremely helpful and patient in understanding and initiating a solution to a confusing problem with my prescription.
Lenses, sunglasses - all dealt with well and, when needed, help has been very good. Prices are overall better than most others - though I do not spend more than 3 attempts when buying items, to find better prices!
I made a mistake with my order and the customer service person went above and beyond to help me and fix the problem with my order. The is the only place to order contact lenses from.
Dear Valued Customer:
We're very much complimented to hear about your pleasant shopping experience. We are looking forward in servicing you again in the near future.
Sincerely,
Pleasant, easy, quick. Kylie Grams is excellent help. I will reorder from EZcontacts again. The only annoying thing that has happened is me being required to input 100 characters for this review.
Customer service agents lie about order status and after 2 weeks notified me that the item is not available.
Dear Valued Customer:
Thank you for your review. We apologize to hear about your order experience. A customer service agent will reach out to you directly to further address your concerns.
Sincerely,
Kylie Grams was very helpful with my inquiry. She was very polite and pleasant to deal with. It was an adjustment to an order that I recently placed, and there was no issues with making that change, as well as the communication or wait time.
Dear Valued Customer:
Thank you for taking the time to write your review! We are very much complimented to hear about your great experience. We are certainly looking forward in continue serving you with par excellence.
Sincerely,
I ordered 4 pairs of glasses, have received 2, supposedly one is on the way
Was told that i would have them all before christmas
Dear Valued Customer:
Thank you for taking the time to share your feedback! We apologize to hear about your experience. According to your order information, your order is shipped and complete.
Sincerely,
Was able to get the situation corrected in 5 minutes using the online chat feature. Very easy with the minimal amount of time required to correct. Wish all shipping issues with online merchants were this effecient to resolve.
I ordered for the first time. I wasnt able to correct the phone number to confirm the prescription. I was told an email was sent. I never received the email. Spoke with customer service yesterday. I was suppose to receive a confirmation of shipment email yesterday. I never received. Chatted live this morning. Representative assured me the order will be shipped. Hopeful things will work out.
Patient, helpful and complete follow through. The agent stuck with it even when I was being short and rushed. Would work with them again.
Dear Valued Customer:
Thank you for your great review! We're so glad to hear that our customer service team has been helpful. We are looking forward in keeping you impressed on all your future orders.
Sincerely,
I ordered glasses from here in September of 2017 and it was indicated I would receive them in under 2 weeks based on the time to make the lenses shipping, and frame availability.
I'll keep it short, I found a Brooks Brothers frame I wanted, so I started shopping for the best price on that frame with transitions and Crizal lenses, order ended up being about $223 at EZContacts which was the best I could find by a few dollars.
Terrible mistake, I spent the next 3 months contacting them and being repeatedly told that the frames would be available in a few days. Towards the end of November these estimates grew and in December I was informed the frames I wanted wouldn't be available, so I had to pick something else. Despite pointing out to multiple customer service reps that I had been waiting months, well past the quoted time, nobody offered to do anything besides wait longer or give me a different frame (not even a greater value frame for my trouble). Even tried contacting them on Facebook since they "usually respond within a few hours", message went completely ignored.
I sought out this site to get a specific pair or frames. I should've paid $6 more to get them somewhere else. At least now that it's been 3 months (1 quarter of the life of a glasses prescription wasted) I have a pair of glasses, even though it's not the frames I wanted.
Thanks for nothing, no partial refund or anything. Just repeated excuses about the frame availability. Treating customers as if they're responsible for your inability to work with your suppliers isn't a good way to run a business. I wear glasses and contacts and won't be taking my business here for either.
Dear Valued Customer:
Thank you for taking the time to write your review! We truly apologize about the unexpected and extended backorder with the manufacturer on your frames. A customer service agent will reach out to you to further address your concerns.
Sincerely,
Kylie Grams was very helpful and answered all of my questions in a professional and courteous manner. I was very satisfied with the support provided.
Angel via online chat was very helpful when I forgot my apartment number. The problem was fixed in less than a minute.
Order came as promised. Brand name frames and lenses. I saved $300 bucks over a brick and mortar store.
Dear Valued Customer:
Thank you for your review! We are very much complimented to hear about your all in all great experience.
Sincerely,
Easy to order (though coupons didn't work on site). Angel (chat rep) applied for me after the fact, so all is well.
Angel was such a huge help. Needed my order processed quickly since I had a tear in my very last pair. She made sure my prescription was received and the order got out the same day it was placed. Shes amazing!
I used the 'chat now' option and customer service rep. Angel was able to help me resolve my issue very quickly.
Dear Valued Customer;
We love hearing from you! We strive for 100% customer satisfaction, so thank you for noticing our great efforts.
Sincerely,
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
We appreciate your feedback! We love hearing from you so we can continue with our great services with pride and pleasure.
Sincerely,