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EZContacts

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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EZContacts Reviews Summary

EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.

service
571
value
357
shipping
361
returns
197
quality
290
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California
1 review
1 helpful vote
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Persol's
March 15, 2018

Overall, the service was good. I thought the amount of time it took to actually receive the sunglasses after ordering was inordinately long, and nothing during the process prepared me for that delay. Also, a more minor point, the lenses, supposed to be "gray/green" do not look green at all. So the classic tortoise shell with green lenses 'look' has not really been achieved.

Date of experience: March 15, 2018
Delaware
1 review
1 helpful vote
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Fast service
March 15, 2018

Delivery was fast and the return I made was processed timely. I wouldn't hesitate to recommend to all.

Date of experience: March 15, 2018
Wisconsin
1 review
1 helpful vote
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Still Waiting
March 17, 2018

It has been a month and I am still waiting for my glasses to arrive. I was told shipping in 5-7 days: ( Not the cases

Date of experience: March 15, 2018
Pennsylvania
1 review
0 helpful votes
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Took very long to receive
March 17, 2018

Took an entire month to receive glasses that were not prescription. Ordered them for a birthday gift a week and a half before their birthday. Received almost three weeks after their birthday

Date of experience: March 15, 2018
New York
1 review
0 helpful votes
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Disappointing
March 17, 2018

Im happy with the glasses themselves, but it took about a month to get them. Not impressed with the customer service at all. It took them over a week to respond to my email.

Date of experience: March 15, 2018
Texas
1 review
1 helpful vote
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Rex provided very good customer service through internet and on phone when I called. I opted for 2 business day delivery since we are going out of town Sunday 3/18. Got good personal feedback via email rather promptly regarding my order and shipping. If everything else goes this good, I'll be sharing this site with friends. Even reg. Price is good bit less than Costco but first order price was half of Costco's price. THANK YOU.

Date of experience: March 15, 2018
Georgia
1 review
1 helpful vote
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Ordered a pair of Nike eyeglasses. Glasses were supposed to ship within 5-7 day. After 10 days, emailed customer service to ask for status. When you email, a message pops up that they will respond within 24 hours. After 4 days of no response, emailed again. After 2 days of no response, I called. Spoke to rep, who had no idea when the glasses would ship. Once I received notice of the glasses being shipp d, all my emails were answered. Took 23 days to receive glasses. That said, the price was great, an extra set of lenses were included. Overall, if your not is a hurry to get your glasses, its worth it. If you need them quick, may want to look elsewhere.

Date of experience: March 14, 2018
AE
1 review
1 helpful vote
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Everything was perfect with the product. However it took almost a month for me to get the product. Now a days to get a eyeglass you may need to wait maximum 3 -5 days even if it is with prescription from any shop.

Date of experience: March 14, 2018
New York
1 review
1 helpful vote
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The glasses ordered were correct and Rx was fine. It took over a month to get them and unless I called for a status update I would have never been contacted...

Date of experience: March 14, 2018
Kentucky
1 review
1 helpful vote
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1 month wait worth it
March 17, 2018

The glasses I ordered were out of stock on back order when I ordered them, so instead of 5-7 days shipping, it took over a month to get them, nevertheless I saved hundreds of dollars and glasses came in perfectly.

Date of experience: March 14, 2018
Hawaii
1 review
1 helpful vote
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Thought it would take about a week. After 3 weeks the first pair arrived. Now its going on 3 months and I have 3/5 pairs. They have never responded to an email I sent to customer service. Im wondering when the last two pairs of sunglasses will come. I have no idea. No response from ezcontacts. And neither of them are on back order according to the website.

Date of experience: March 14, 2018
New Hampshire
1 review
1 helpful vote
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Terrible
March 16, 2018

I was told the glasses were in stock until a week later I looked it up on the website to see where my glasses were to find out they were not in stock. Couldn't get ahold of a salesperson until I contacted an outside source. And didn't receive my glasses for up to a month and the company said they were unable to do anything about it.

Date of experience: March 14, 2018
California
1 review
1 helpful vote
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They backorder my contacts and didn't contact me to inform me that me order will take 5-7 business days for them to received them and another 5-7 business days for my order to arrive, when they're website reads "Contact Lenses Orders placed before 2:00pm EST will be processed that same business day. Instock contact lens orders ship out within 1 - 2 business days" now its been 4 days and I'm the one calling them to find out all this information, and they are upset because I'm not happy about the whole backorder without informing me. And when I asked to expedited the offer me an "UPGRADED UPS GROUND" you have to be kidding me? A UPS GROUND? That will take 5-7 business days from NY to CA! As a first time customer I feel very disappointed and unhappy about their services. I asked for a refund, we'll see how that goes, but definitely will never try to buy from them or recommend their store to anybody

Date of experience: March 14, 2018
New York
1 review
1 helpful vote
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Finally I received it!
March 16, 2018

Waited for 9 weeks to get the order. Customer service does not help. I almost gave up. Finally got it last week. Glasses are good but service is worst.

Date of experience: March 14, 2018
North Carolina
1 review
1 helpful vote
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Exceptional!
March 14, 2018

I am very impressed with the outstanding, professional, and exceptional service provided by EZContacts.
My prescription sunglasses are beautiful!

Date of experience: March 14, 2018
Ohio
2 reviews
0 helpful votes
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When I finally received one of my pairs of glasses I was very happy with the quality of them. Now it took over a month to receive them and they didnt have 4 different styles so I ended up having to cancel my other pair. Response from them was extremely slow and customer services while nice was not super helpful and I had to email several times for responses.

Date of experience: March 14, 2018
California
1 review
1 helpful vote
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The glasses were perfect, but it took longer than I expected to ship. I would still recommend this vendor.

Date of experience: March 13, 2018
California
1 review
1 helpful vote
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I'm also super dissapointed that I didn't get anti glare. I figured these are just backup glasses for me to wear around the house in the morning and in the evening when I don't have my contacts in so I didn't think that I needed anti-glare since I'm not going to be out in the sun or driving on the streets. But the lights from my television and chandelier are enough to cause extreme glare and it's very distracting.

Date of experience: March 13, 2018
New York
1 review
1 helpful vote
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Great price and communication
March 14, 2018

With exception of item out of stock for a while service and price was great. An option was made available to select another color frame but I decided to wait for the one I wanted. Communication was very good; they kept me in loop on when it was available and sent. Product was as advertised!

Date of experience: March 13, 2018
Florida
1 review
1 helpful vote
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My vision is blurry. Ive never had trouble adjusting before. I ordered two pair about a month ago and I am still waiting on the second pair

Date of experience: March 13, 2018
EZ C. — EZContacts Rep
over a year old

Dear Valued Customer:

Thank you for your review. We apologize to hear you're having trouble with the prescription you received. A customer service agent will contact you directly to further address your concerns.

Sincerely,