EZContactsReviews 6,720

Processing time takes way too long and customer service isn't so great. They have no actual email listed. Instead, you have to send them a message from their website that no one seems to reply to. They have two websites, which is kind of confusing and unprofessional. Return policy isn't very good. However, the glasses that I ordered are the ones that I recieved, and the prescription was accurate. I don't think it's worth the wait though, especially if you end up not liking what you order. I won't be buying from EZContacts again.

Good experience. Item arrived as ordered. The only negative I have is that the company doesnt automatically reach out to you with order updates. Something I had ordered expecting to arrive in 1.5 weeks took a month. After 2.5 weeks, I contacted to learn item was on backorder. Once available, they did send it express mail which was a nice gesture.
I would order from ezcontacts.com again; great deals on stylish frames and contacts.

After I posted my initial review, I was contacted by a customer services representative who promised to deliver the items the following day and to send 30 additional strips of contact lenses as compensation for all the troubles. After waiting for 3 days I contacted them again since nothing had been even shipped yet. They said at that point that the specific contact lenses were in back order and that the manufacturer was at fault because they did not inform EZcontacts of that until that very moment. She then promised again the contacts would be delivered 2 days later and promised to waive the next day shipping on my second order since I did not receive them next day as promised. They did not charge me for the next day shipping and the contacts arrive 3 days later, but I never received the 30 additional strips of contact lenses. Also, I had to place an order from another website for double the price given that at that point I could not trust EZcontacts promises. Their product is good and prices are good too, but be prepared to pay the rest of the price on time, calls, frustration and plan with enough time for contingencies because it is guaranty that something will happen with them, I would say order 3 months in advance and take it easy, or order from 1800contacts and save yourself the time and trouble!

This EZ company was anything but easy to deal with. I ordered prescription glasses on April 17th with 2-3 day shipping. The site acknowledged processing was not included in that time frame but insinuated it was a 2-3 day process as well. After not hearing anything from the company after 2 weeks I called and was informed the particular frames I ordered had been back ordered which could take up to an extra 15-30 days. That would have been GREAT information to have received via email or any other form of communication prior to me calling after 2 weeks. Although the representative was polite and courteous and tried to be as helpful as possible. He asked me if I minded to give them at least one more week (I wanted to just cancel order but I agreed to wait because he had been so nice). When I tried to call a week and a half later it was 4:20pm and all three times I called I received a recording saying their hours of operation were 9-5pm. Did I mention I called at 4:20pm? Finally I called the beginning of the next week and spoke with another representative who was also decently helpful. I explained that I had actually totally moved and had a new shipping address since I had originally placed the order. She changed the shipping address and I did receive the glasses, finally, by the end of that week. I did receive my glasses. The entire process took about 5+ weeks. Although I love the look of the glasses they will not stay on my face because they need adjusted which I will have to just find the time to take them somewhere on my own. They also have a slight scratch on one of the lenses. However at least I have them but will never use this company again and will strongly discourage friends and family to use the company as well.