EZContactsReviews 6,720

I ordered from EZ Contacts for their competive pricing... NOT WORTH IT! I paid for it in the end with the hours of hold time that I had to repeatedly call customer service in their time zone to see where my glasses were a Week later and got 3 different stories from reps. Website said they'd ship in 3 days and wouldn't charge me until they went to the lab - non of that happened and I was charged immediately. Finally 2 weeks later (double the expected time) and about 6 calls to the supervisor who was unhelpful - I received my glasses. Never ordering from them again!

No one told me the glasses I ordered we back ordered and I paid extra to rush them overnight I didn't get them for almost 4 weeks. I just kept getting the run around and no one tried to do anything to compensate me or make me happy. Hell I would have been happy with just refunding the over night shipping or someone just telling me what was going on not me doing Nancy Drew work on solving the mystery of the missing ordered glasses.

This order took THREE WEEKS from placement to shipping. Interesting coincidence', the order was finally filled and shipped the week AFTER I called to find out what was taking so long and submitted a complaint to PayPal to cancel the payment (as my account was IMMEDIATELY charged when the order was placed). Costco doesn't stock frames either but turns around a complete order in SEVEN days. I'll never use EZContacts nor recommend them.

Frames were not in-stock (not mentioned during order), then order was lost or misplaced or something. I ordered on the 6th of the month, on the 16th (after I called several times) I was told they were expected to arrive for processing within two days. Not sure if that happened, because they weren't delivered until the 27th of the month. I have no problem waiting if I'm told about it, but I had to initiate every interaction to find out why my order was taking so long.

Talk about ordering brand-name Rx glasses online being "EZ"! It was ridiculously-so, in fact! But more than just "easy", it was incredibly-affordable. Learning about the history of the Persol brand, originally designed for motorsports and aeronautics, plus their preference by legendary Steve McQueen, I decided to indulge myself for my birthday (not saying which one), and bought a pair. My first set of Transitions lenses, too. The glasses arrived in perfect condition, and the Rx was spot-on. Then again, I wanted the green photo-chromic tint, which not every online eyewear shop offers, so that was another deciding factor in going with EZ Contacts. Lastly, their prices for my Italian-made Persols were the same as the "in-network" eyecare company my work vision plan uses, but with EZ Contacts, I aIso get to receive a nice "out-of-network" co-pay reimbursement. I WILL definitely use them again. Not just "EZ", but... MOLTO BENE'!

This site does NOT sell authentic sunglasses! I read good reviews about this website and decided to purchase a pair of Prada sunglasses since the price was much lower than in the store. Everything worked out great I received the product in several days with all the labels and in an original packaging. I was extremely happy that I was able to find those sunglasses 100% authentic and at the lower price. I even subscribed and planned to buy more products and also recommended this website to many of my friends. However, it has been a little more over a year and these sunglasses got damaged. The top mirror layer of the lenses started to peel off and now looks all scratched up. I can't even see properly through them anymore, it looks like the lenses are always dirty. I would like to emphasize the fact that I am very careful with all my possessions especially the pricey ones. I guarantee that I have never dropped or scratched them. I always wiped them with the cloth that came with them and always kept them in the original box. If I pay more than $200 for an item, I really take good care of it. I wrote to their customer service and they replied a week later simply saying they had one year warranty and there was nothing they could do. It just proves they sell fake products because authentic sunglasses don't look like this after a year. It is really disappointing and I literary feel robbed.