On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
EyeMyEye Reviews Summary
EyeMyEye has a rating of 1.9 stars from 25 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with EyeMyEye most frequently mention and wrong prescription. EyeMyEye ranks 140th among Eyeglasses sites.
We monitor reviews for authenticity
My order was marked as arrived but it was never delivered. I reached out to customer service but no one responded. I waited over a month for these glasses to arrive and I'm very upset. It sucks because I had a good first experience with them, but they let me down. Unless they reach out to help me, I will definitely not be ordering from them. 0/10.
If I give you my exact prescription numbers how does that get messed up to where I get a pair of glasses that are magnified four times the prescription of mine I gave you guys the exact numbers for those the sizes and the strength of each eye and I waited near a month for my glasses and I can't even use them
I ordered a pair of glasses and I didn't receive them, I was in treatment in a city 6 hours from home and was sent home before they arrived. I changed my address but the post office is saying they were never forwarded to the local office, leaving me glasses less. I was so excited to try these too. Maybe I'll get to try them another time.
We regret the inconvenience caused. We would request you to share your order details as [email protected] as this will help us to assist you better.
The glasses arrived pretty fast. Took about a week but the lenses are no where near my prescription. I can't see out of them at all.
Loved the look of the frame, but when I received these yesterday the outer wrapper had been torn, the seal on the box had been opened and retaped with clear tape. The box was crushed, the case they were in was also crushed and the glasses were warped. I had waited so long for these and am so disappointed in the condition they were received. I contacted them, was promised a response and still have not heard anything back. We will see what they are planning on doing with the information.
Thank you for sharing your feedback. We're truly sorry to hear about the condition in which your order arrived and the delay in receiving a response. This isn’t the experience we want for our customers, and we’re committed to resolving it as quickly as possible. Please know that we’re looking into this to ensure you get the support you need. We’ll follow up with you soon to make this right and provide any updates on your case. Thank you for your patience, and again, our apologies for the inconvenience.
I had a pare that only lasted two months... NOT GOOD, and would NOT take care of the problem... So needless to say, that I was NOT happy with them and Needless to say that I will most likely not be buying anything else from them...
Thank you for sharing your feedback. We're truly sorry to hear about your experience and the short lifespan of your product. We aim to provide high-quality items and dependable customer support, so it’s disappointing to hear that we missed the mark. Please share your order details at [email protected] as we’d like to make things right. Thank you again for bringing this to our attention.
My order was messed up and I was very disappointed. The frames are super cute but the lenses are the wrong prescription. When I go back and look at my order it is right however, when I read the paper that came with my order the numbers are wrong. Not sure what happened but I'd love to give it another shot.
Completely wrong prescription. I'd like a new pair. They took forever to deliver so I was super excited when they finally got here. Now I'm just disappointed, not even close enough to wear they are so strong and even the paper has the wrong numbers on it? Not sure where they got them from.
Just want to say this was the best choice in buying glasses I've ever made I love them so much and they fit me perfect I get a lot of compliments on them also.
Thank you so much for your kind words! We’re thrilled to hear that you love your glasses and are getting so many compliments! If you have a moment, we’d be grateful if you could update your review with a 5-star rating, as it really helps others find us. Thanks again for choosing us – we're so happy to be a part of your perfect glasses experience! 😊
I got my glasses at much lesser here, anywhere else they were more than $200. Though earlier I was not very sure since had not heard about them but once I got my pair of glasses I was simply amazed at the quailty at these prices.
They should add more styles BTW to the $0 collection.
My order arrived on time, and the packaging was excellent. The glasses came in a sturdy, protective case with a cleaning cloth, all carefully packed to ensure they arrived in perfect condition. Glasses are stylish and exactly as advertised. I picked a classic, sleek frame that goes well with everything, and the design is even better in person.
I had a complicated prescription and they were amazing at making sure they were just right. Love them so much and the turn around time was so fast.
The frame and lens both are if awesome quality. Right power and delivery on time
Took them forever to make it to me frames are wrong sent me large and was suppose been small frames would i ever refer anyone to them or this site never they totally screwed up my order and now I'm stuck with wrong glasses I can't even wear and took forever and a day to even get them sent to me don't buy from them they need to make my glasses right just not got forever and a day to wait on getting them again took right at a month to receive them when I finally did receive them
We sincerely apologize for the inconvenience and frustration you've experienced with your order. We strive to provide timely and accurate service, and it's clear we fell short in your case. As the new glasses have been delivered now, we hope you are satisfied with the resolution provided. Please feel free to contact for any assistance.
I paid for it faster shipping I paid for a transitional lenses I paid for bifocal and my prescription and I got none of the above and I've yet to be reimbursed I got reimbursed $7 for the $13 that I paid to get them mailed to me and they were late I mean it still took me three and a half weeks to get them and they're wrong
We are sorry to hear about your experience. We understand your frustration with the shipping delay, incorrect lenses, and incomplete reimbursement. This isn’t the service we aim to provide. Please provide your order details at [email protected] and we will look into your order right away to ensure you receive either the correct product or a full refund for the missing items. I’ll personally follow up to resolve this quickly.
Glasses are of poor quality, husband's glasses are extremely loose in the frames.
Took weeks despite paying for expedited shipping. Shipping was not refunded.
Poor customer service.
We're truly sorry to hear about your experience with both the quality of the glasses and the shipping delay. This is certainly not the level of service we strive to provide. We would like to make things right.
Please share your order details at [email protected] and we'll do our best to resolve the issue, including reviewing the shipping charge and addressing the quality concerns. Thank you for bringing this to our attention, and we appreciate the opportunity to improve.
I was sent the wrong prescription. The prescription is way too strong and not what I ordered at all. The glasses also took an entire month to recieve. 0/10, do not recommend.
We're really sorry to hear about the mix-up with your prescription and the delay in delivery. This is definitely not the experience we want for our customers. Please share your order details and updated prescription at [email protected] so we can fix this for you right away, either by providing the correct prescription or issuing a refund. We truly appreciate your feedback and would like the opportunity to make things right.
The glasses arrived in a case that looked worn down as if it was two-toned and after trying the glasses on they did not fit properly, the way I would have liked them to and when I put them on it seems as if they want to break because I hear a squeak sound.
Thank you for sharing your experience. We sincerely apologize for the condition of the case and the issues with the fit of the glasses. That squeak sound is concerning, and we want to make sure you’re fully satisfied with your purchase. Please share your order details as [email protected] as this will help us to assist you better. We’re here to help make this right!
The glasses themselves are nice. They fit well and I was surprised they have transition lenses. But it took almost a month to receive them.
We apologize for the delay in shipping and appreciate your patience. We’re working to improve our delivery times and hope your next experience will be even smoother.
I cant see anything with these glasses but they are so cute I so desperately wanted them to come & im so disappointed that I cant see with them 😔
Hi Florencia,
We regret the inconvenience caused. We have sent an email on your registered Email ID [email protected] asking for the updated prescription. Please share the same as this will help us to assist you better.
Hi...Even though multiple write ups and follow ups I was sent the wrong frame. Could you please process my refund as I am not going to use it.
Hi Raj,
Thank you for reaching out and bringing this to our attention. I sincerely apologize for the inconvenience you've experienced with the wrong frame being sent despite the follow-ups. This is not the experience we want for our customers, and I completely understand your frustration. Please share your order details as this will help us to assist you better.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for reaching out and sharing your experience. We sincerely apologize for the inconvenience and frustration caused by this situation. This is not the standard of service we aim to provide. Please provide your order details at [email protected], we’d like to investigate this matter further and ensure we resolve it promptly.