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Eyeglasses.com Reviews Summary
Eyeglasses.com has a rating of 4.2 stars from 2,984 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyeglasses.com most frequently mention quick delivery and several years. Eyeglasses.com ranks 5th among Eyeglasses sites.
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The site looks good BUT...my prescription was such that I had to call to get an explanation on how to enter it. Also, somewhat difficult to go back and change things...I started over several times. I called and got great help entering my order...the glasses came faster than I thought that they would and they are VERY high quality...I am very happy with the glasses...and since I have to have lined tri-focals - these guys kick Zenni's butt! Price is a bit high...I could almost do as well locally but.overall I am very happy with my order.
Finally found the frames we have been searching all over for! Ordering was very simple and easy
So far, very good experience.
Online chat didn't work -- no one answered. I was hoping to find out if sunglass clips are available for the 'skull' glasses ordered. No 'try-it-on' feature for the selected glasses. But searching your site for suitable frames was a snap, and all the info needed is on every page, easy to see and find. And you ship to Canada, which is not always the case. Thanks for that.
This purchase was effortless and exactly what I ordered. The prescription lenses were made to the specifications given. I had to see my ophthalmologist a week after the purchase for an issue not related to the new lenses. At the ophthalmologists request they tested the lenses to make sure that they were the correct prescription. They were.
I would highly recommend them for the frames I have purchased and the prescription lenses they made.
Paid the extra shipping charge for 1 day shipping. Order on April 18th and received on April 27th. Thats not 2 to 3 days to process and 1 day for shipping. Called to complain and said would be credited for the shipping. Here it is May 9th and still have not been credited.
Great glasses at a great value, but I wish the service has been a little faster
Great selections - easy checkout
Every experience I have ever had at eyeglasses.com--both online, and in-person--has been par excellence!
So far so good. Thanks fo the extra pair of lenses.
Excellent! Very good customer service!
Just hard to know how a frame looks on you - i know you can return up to three frames but it is a hassle to do that
I have a wide face, and need a wide pair of glasses. Costco had only one color, so I ordered all three of the remaining colors from eyeglasses.com. When one of those colors was discontinued, they promptly refunded my charges on that order, and delivered the other two as expected.
Weird number for total before shipping is unnerving.
Great product.
The website is well designed and easy to use. I would purchase from them again and would recommend doing so to a friend.
Website was hard to use. The chat screen for one, couldn't be dismissed. I had to start over. Not sure why you show glasses that the manufacturer can't provide.
Very friendly.
The shipping appeared to have been lost and returned to MA before actually arriving.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members