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Eyeglasses.com Reviews Summary
Eyeglasses.com has a rating of 4.2 stars from 2,983 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyeglasses.com most frequently mention quick delivery and several years. Eyeglasses.com ranks 5th among Eyeglasses sites.
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Telephone Service useless
Overall, the experience has been very good. The service has been excellent. I have had some difficulty choosing the right pair of frames for myself, but that is not the fault of the company.
Satisfied
Easy website to use and customer service rep was very knowledgeable and answered all of my questions when I phoned.
Very good.
Good eyeglasses
Overall took too long.
No live person to speak with.
The choices are nearly overwhelming. My glasses are just a bit flimsy but they cost 1/3 of what I would pay at the optician. Thank you!
It was a little confusing but I think I got through it alright
Virtual try on does not work at all. Lenses arrived scratched. No one will return call.
Spoke to Stephanie, ext 202, and she was great. Gave me the confidence to place the order.great product and service. Saved $300 over the local price.
Delighted to find your site thanks to an article on Google.
Great to know I can easily replace a broken glasses frame I
Bought elsewhere with your reasonable prices. When the frames
Were delayed due to overseas shipping, your staff person
Rose-Mary kept me informed and even upped the shipping
To next day air when all was completed. A great company
Thanks to your great staff! I am a highly satisfied customer!
Thanks for having a phone number and answering the phone when it rings!
Easy to use website shopping
About our 6th purchase from eyeglasses.com, you can't beat the price for high quality lenses and the service is great too! Thanks!
The order was filled completely and quickly. Thank you for your promptness.
Very good selection of frames.
Frame color was not exactly the shade I'd hoped for so eyeglasses.com is exchanging with no added charge. Extremely impressed with customer svc.
Not sure how my gift cert is being delivered... i would like it electronically
Per above, I have received the GC via email and that was nice. But I don't recall if there is an expiration date. Would be nice to have a summary of my purchase in the email. Thanks!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members