Eyeglasses.comReviews 2,985

I had never ordered glasses online before and found the ordering process - picking frames, inputting prescription, figuring out measurements, etc to be pretty clear. However the return policy was not clearly stated at time of ordering.
Paid extra for express shipping. Glasses took over a week to be made and to ship. Once shipped they arrived in 2 days as I had paid for.
The lenses do not seem right - will be returning. Wish I had known that you do not get full refund when you return glasses. Frames are refunded at 100% but lenses only at 50%. This was NOT clear when ordering. I will not be ordering from here again.

Eyeglasses were ground with progressive lenses and the progressive part is about 1 eighth of an inch and is useless SO went to return the inferior product for a "full refund" as advertised in multiple places on their web site and found this is a deception and lie, they were going to keep about $218.00. SO I have disputed the charge on my credit card bill and they can take a hike!
Eyebuydirect.com is a REAL 100% satisfaction company as I have had experience just recently so I reccomend them not these unprofessional people.

Is that a personal enough "touch"? Am quite disgusted with the intentional deceptions in this website.

The initial ordering experience was good. When I received the glasses I found the size I'd ordered was too small for face. Partially my fault. It would have been nice to have the Virtual Tryon available, but it wasn't.

The other problem was with the bifocal lens. The sharpest focus was from the top line to about 4mm. Below it. The rest of the lens was out of focus-not by much, but, enough to be uncomfortable to read with.

I must say that when I called customer service with my problems the reception was cordial. I was told to ship the glasses back and they would replace the frames with a larger size and check out the bifocal issue.

I haven't received the replacement yet but, I'm hoping they will be satisfactory. I still think eyeglassed.com is great place to purchase glasses. They have round frames that I searched for locally, at any number of dealers and no one stocked them or even had a way of special ordering them.

I was extremely impressed with the customer service -- top notch! I did end up returning my glasses but ONLY because something was wrong with the lenses, and without knowing for sure yet, I think it was because my eyes were not adjusting well to my new astigmatism (?). Again, I was very satisfied with my experience with eyeglasses.com, but I wonder if the eye doctor did not prescribe the astigmatism right (?). The clarity was great...it was the depth perception that was throwing me off.

I purchased a pair of prescription glasses on the 3rd of the month. Received them today 10 days later. Normal amount of time expected. Optician is the same amount of time. The glasses were just as I expected and ordered. I have the same frame for computer glasses and this time wanted a fun pair for everyday wear. I ordered in Purple. I had a pleasant experience with Mark he was most helpful in helping me decide which lenses to go with for my prescription. If you want overnight then go to a local glasses store where they offer one hour. But if you want brand name frames and brand name lenses then eyeglasses.com is for you. I reached out to another online store and no one got back to me when I asked for brand of anti- reflective coating and lenses. I have been wearing designer high end glasses for many years and had no problem ordering online. Will I do so again? Yes.