Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Eyeconic

Eyeconic

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.

When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products


How would you rate Eyeconic?
grey stargrey stargrey stargrey stargrey star

Eyeconic Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.

This summary is generated by AI, based on text from customer reviews

service
96
This company responds to reviews on average within 37 days

Instant Feedback

41,212 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Michael T.
Unfollow Michael T.
Share Review
Report Review

Easy and great prices
September 3, 2025

This is my second time ordering and I loved my regular glasses so I ordered prescription sunglasses. You can beat the price for name brand frames.

Date of experience: September 3, 2025
Virginia
1 review
0 helpful votes
Follow FRANCES G.
Unfollow FRANCES G.
Share Review
Report Review

Easy transaction
September 3, 2025

As good as any contact ordering experience in the past

Date of experience: September 3, 2025
Colorado
1 review
0 helpful votes
Follow Anna B.
Unfollow Anna B.
Share Review
Report Review

Good processes
September 3, 2025

I love eyeglass try on camera. It really helps in the decision making process. It was also very easy to use my insurance info.

Date of experience: September 2, 2025
Florida
1 review
0 helpful votes
Follow Harold H.
Unfollow Harold H.
Share Review
Report Review

It went smoothly.
September 3, 2025

From the ordering to the delivery, everything went smoothly.

Date of experience: September 2, 2025
Massachusetts
1 review
0 helpful votes
Follow Gina A.
Unfollow Gina A.
Share Review
Report Review

Ordered contacts to take advantage of savings through VSP vision plan. Web site is not easy to navigate.

Date of experience: September 2, 2025
Texas
1 review
0 helpful votes
Follow Kalena E.
Unfollow Kalena E.
Share Review
Report Review

I had a similar pleasant experience last year and the contacts arrived quickly after I placed the order.

Date of experience: September 2, 2025
Pennsylvania
1 review
0 helpful votes
Follow Betsy C.
Unfollow Betsy C.
Share Review
Report Review

Excellent products at a great value! Fast shipping and the fit was great!

Date of experience: September 2, 2025
Maryland
1 review
0 helpful votes
Follow Alex T.
Unfollow Alex T.
Share Review
Report Review

Great
September 2, 2025

I ordered contacts. Contacts were sent to me. What else do you want from me?

Date of experience: September 2, 2025
Massachusetts
1 review
0 helpful votes
Follow Clarence M.
Unfollow Clarence M.
Share Review
Report Review

Easy
September 2, 2025

Site is easy to use and purchase is quick and efficient. Good selection of frames within my insurance coverage.

Date of experience: September 2, 2025
Virginia
1 review
0 helpful votes
Follow Vilma C.
Unfollow Vilma C.
Share Review
Report Review

First Pair, Poor Quality
September 2, 2025
Updated review

Glass were lose around the lenses. Arms were loose and right arm showed glue. Was going to replace same pair but decided it was poor quality and ordered a different frame.

Date of experience: July 25, 2025

I had trouble with the PD part of it
July 15, 2025
Previous review

I had trouble with the PD part of it. Tried several times and it was off by a tad. I think the last one worked but not sure.

Date of experience: July 15, 2025
California
1 review
0 helpful votes
Follow David G.
Unfollow David G.
Share Review
Report Review

Don't recall. I assume it was satisfactory as I'm returning for another purchase.

Date of experience: September 2, 2025
Virginia
1 review
0 helpful votes
Follow Sarah E.
Unfollow Sarah E.
Share Review
Report Review

Very easy to use
September 1, 2025

The site was easy to use. Never had an issue or problem. Wish we could see our allowance for materials while shopping, but other than that great to use.

Date of experience: September 1, 2025
Iowa
1 review
0 helpful votes
Follow Jonathan R.
Unfollow Jonathan R.
Share Review
Report Review

I was very happy with the quality and value of the product I received from Eyeconic, and have made it my go to for buying prescription glasses.

Date of experience: September 1, 2025
Texas
1 review
0 helpful votes
Follow Vikas B.
Unfollow Vikas B.
Share Review
Report Review

Needs improvement
September 1, 2025

US needs improvement. Items come below the fold on search result page. Filter UI needs improvement.

Date of experience: September 1, 2025
Washington
1 review
0 helpful votes
Follow YOUNESS Z.
Unfollow YOUNESS Z.
Share Review
Report Review

Even without understanding all the information on the prescription, ordering the right lenses was effortless and easy!

Date of experience: September 1, 2025
Oregon
1 review
0 helpful votes
Follow Carrie M.
Unfollow Carrie M.
Share Review
Report Review

Frames were sturdy and was able to use them for two years. Highly recommend.

Date of experience: August 31, 2025
Oklahoma
1 review
0 helpful votes
Follow Jennifer W.
Unfollow Jennifer W.
Share Review
Report Review

Order cancellation
August 31, 2025

I placed an order for contacts for my husband earlier this month. When I finally realized how long it had been without their arrival, I logged back on to the site to see that it was cancelled. No reason why, no notice that it had been cancelled.

Date of experience: August 20, 2025
Texas
1 review
0 helpful votes
Follow ANDREW F.
Unfollow ANDREW F.
Share Review
Report Review

Verbiage issues
August 31, 2025

My doctor always uses a description for his preferred contacts, and you do not seem to have that term

Date of experience: August 31, 2025
Virginia
1 review
0 helpful votes
Follow Teresa E.
Unfollow Teresa E.
Share Review
Report Review

Easy and convenient
August 31, 2025

I ordered glasses in the style I wanted and they fit well and came quickly! Lots of colors and styles to choose from!

Date of experience: July 17, 2024
Arizona
1 review
0 helpful votes
Follow JENNIFER N.
Unfollow JENNIFER N.
Share Review
Report Review

Great Glasses Easy to Work With
August 31, 2025

I am EXTREMELY nearsighted and have worn glasses my whole life. Glasses are part of my face and having multiple options helps me to have confidence about myself. Eyeconic makes it easy to use my insurance and get several different looks that meet my aesthetic.

Date of experience: August 31, 2025