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Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.
When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products
Eyeconic Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.
This summary is generated by AI, based on text from customer reviews
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Easy and quick! Will definitely be back and have already recommended!
Easy to place order. No fuss / No bother. I was able to find the contacts I needed with little effort. I love that I didn't have to go to a store.
Picking out glasses was a breeze just scan your face and match your frames that you like. Checking was so easy especially with insurance just put your credentials in and checkout.
User experience/interface is good. Easy to use and quick efficient processing service
Very straight forward as well as plenty of options to choose from. Checkout process is very streamlined and handled data entry very efficiently. I'm hesitant on purchasing glasses online but thanks to the try-on virtual feature; although it wasn't 100% and not all glasses have this feature, it did help me choose which glasses to go with. In the end, I am really happy with my purchase and highly recommend.
Quick and easy. There was great convenience wit the service.
The UX is really smooth, and it was great that my insurance cover most of the price of my lenses.
Ordering was easy, there was a slight mishap, I had the XL frame selected and somewhere in the process it goes adjusted to just L and didn't fit my head very well. Thankfully Eyeconic is taking care of it without any issue.
Very simple to order. Uploaded my face to try on frames, uploaded my prescription and insurance and placed order.
Easy to order, looking forward to getting my frames
I was given promo code WELCOME and wasn't allowed to use it. Please apply to my order EYECMO*******
I got an error I think because it was my second attempt at ordering since my first order auto cancelled because I needed to renew my prescription
Good selection of frames and the Virtual try-on feature is very helpful. Glasses shipped faster than estimated.
Quick and easy Could give better notifications about shipping and estimated delivery
Excellent website followed up with excellent service. Thank you!
Received glasses and noticed what I thought were scratches. Returned them under warranty and replacements were worse. There are 4 different etchings in the field of vision that cause severe headaches. They refuse to remake them, despite the first pair not having these markings, and says I must need custom glasses. I've had the same rx for 20+ years and probably 10-12 pairs of glasses from other vendors and not one single pair caused headaches or had my prescription written in the lenses in 4 places. Will contact my vision benefits company to file formal complaint because this is unacceptable and now I have no glasses benefits for a year & these are worthless. DO NOT RECOMMEND!
Very challenging to place order. Next issue was around trying to set up account so I could get an actual receipt to submit to my FSA. One is not provided when you place the order. I tried going into my account and now it says my password is not correct. This has been the most time consuming, frustrating, insane experience ever. Never again.
Easy and saved about $450 they have all the popular brands of frames
Virtual try on isn't great, I need to lookup my last pair to find what numbers I need to filter on. My doctor isn't listed but is in VSP.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jean,
Thank you for reaching out. We are sorry to hear about your experience with us. We tried contacting you to assist you with your order. If you still need help or have any questions, please contact us directly at [email protected].
Thank you.