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Eyeconic

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.

When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products


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Eyeconic Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.

This summary is generated by AI, based on text from customer reviews

service
103
This company responds to reviews on average within 44 days

Instant Feedback

42,195 reviews

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Ohio
1 review
0 helpful votes
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Amazing
December 27, 2024

This is the way to go. No sitting and waiting at the doctors office.

Date of experience: December 27, 2024
Texas
1 review
0 helpful votes
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Convenient
December 27, 2024

My order was received much faster than originally estimated.

Date of experience: December 27, 2024
Minnesota
1 review
0 helpful votes
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Price Difference
December 27, 2024

Same brand contact lenses are cheaper to buy without using insurance in many other websites heres its expensive with insurance too. I wished they look after contact lenses price too

Date of experience: December 26, 2024
Texas
1 review
0 helpful votes
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Orders cancelled
December 27, 2024

All the time eyeconic cancelled my orders with no details explanation I tried 2 times different frames but the same now I'm trying a different one expecting getting my glasses

Date of experience: December 26, 2024
Colorado
1 review
0 helpful votes
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Always a great experience, super easy and quick. I love that the benefit totals are already shown while shopping.

Date of experience: December 26, 2024
Missouri
1 review
0 helpful votes
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Affordable
December 26, 2024

I hate insurance but I enjoy getting something out of it when I pay.

Date of experience: December 26, 2024
Texas
2 reviews
3 helpful votes
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High prices and slow shipping
December 26, 2024

High prices and slow shipping. Even using my insurance the prices are only 5% lower than not using my insurance at other Eye wear shops. Jacking up prices...other charge 40% less that Eyeconic

Date of experience: December 26, 2024
Florida
1 review
0 helpful votes
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Easy
December 26, 2024
Updated review

Easy process and easy to navigate. Lots of options to choose from.

Date of experience: December 26, 2024

Easy process to navigate..
December 26, 2024
Previous review

Easy process to navigate..

Date of experience: December 26, 2024
Colorado
1 review
0 helpful votes
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Glasses order
December 26, 2024

It went well and was easy. I got the glasses in the time I expected them.

Date of experience: December 26, 2024
California
1 review
0 helpful votes
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Super user friendly, easy to process, and smooth experience

Date of experience: December 26, 2024
New Jersey
1 review
0 helpful votes
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So easy
December 26, 2024

My go to website! Never had an issue and my contacts come in perfect condition and on time

Date of experience: December 26, 2024
Washington
1 review
0 helpful votes
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Overall good
December 26, 2024

After I sent off my order I realized I wanted to edit my order. I did not see an option to edit, so I had to wait a few days until the order was sent to the company who makes the glasses.

Date of experience: December 26, 2024
Iowa
1 review
0 helpful votes
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Quality glasses for a reasonable price!
December 26, 2024

Easy online process for ordering new glasses. Delivery is a bit slower than desired when ordering online late in the calendar year.

Date of experience: December 26, 2024
Pennsylvania
1 review
0 helpful votes
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Filter Options
December 26, 2024

Should be able to filter by discount price. Also should display and filter by lens material, I prefer Glass non-prescription lenses.

Date of experience: December 26, 2024
California
1 review
0 helpful votes
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Easy
December 26, 2024

Eyeconic is the only service I've ever used and I've never had a single issue with them.

Date of experience: December 26, 2024
Arkansas
1 review
0 helpful votes
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Great selection of eyeglasses.
December 26, 2024

Have always been very happy with the stylish glasses I've ordered.

Date of experience: December 26, 2024
Pennsylvania
1 review
0 helpful votes
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Feedback
December 26, 2024

Great selection, software tools are very helpful, delivery time is too long

Date of experience: December 26, 2024
Washington
1 review
0 helpful votes
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I received them, now what?
December 26, 2024
Updated review

They don't fit that well, not sure what I can do? Is there somewhere I can go? Do I have to start over?

Date of experience: December 26, 2024

Process is straight forward and I feel I am getting...
December 4, 2024
Previous review

Process is straight forward and I feel I am getting good value

Date of experience: December 3, 2024
Delaware
1 review
0 helpful votes
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Transparency and you take my insurance.
December 26, 2024

I bought a pair of Gucci glasses. You take my insurance and it was pretty easy to order glasses. I'm pretty sick of websites not disclosing up front which insurance they take and ones they don't. Then offering to help you file a claim and get reimbursed if it's out of network?

Date of experience: December 26, 2024
Wisconsin
1 review
0 helpful votes
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Quick and easy
December 26, 2024

Easy ordering and connecting optical insurance for the entire family

Date of experience: December 25, 2024