EyebuydirectReviews 15,931

I was a big Zenni fan, having spent hundreds on many pair of prescription glasses over the years.
I stumbled upon Eyebuy Direct- and have NEVER looked back.
First of all the lenses are astoundingly clear compared to Zenni- identical prescription, of course.
EBD customer service is fantastic- they are polite, helpful, and allow returns so easily.
The EBD website is the BEST around. Zenni is... not. And Zenni customer service is lacking sometimes.
Zenni has tons of frames but the vast majority just plain suck- no one would wear them. EBD has many more usable, interesting frames.
For around 15.00- 20.00 more per pair I'll stick with EBD- the best anywhere.

I ordered a pair of sunglasses a month and a half ago and still have not received them. Supposedly they recently shipped 3 days ago but when I click on the USPS tracking number it says no information available. I have emailed and called numerous times and got no where. I requested a refund and was denied. They said my first order style was not available with my prescription and I immediately chose another design. They charged me an additional amount bringing my total to about $75. I would not recommend or buy from them again. Too much hassle and not worth it. I hope to receive my order soon at least.

I've been buying glasses online for a decade. I've tried zenni and 39dollarglasses and was very disappointed with the quality, all of them looked cheap and didn't last a year. A friend recommended EBD, I nervously ordered a pair and became obsessed. First off, the quality is insane. If you get a $9 pair of frames from EBD, they will be just as nice as $100 pair from the optometrist. I've never spent over $45 for a pair of frames from them and all of my glasses and sunglasses are fantastic, 2 years in. I'm hard on glasses too. Today I thought I lost my prescription sunnies that I bought 2 months ago and can't live without. I get compliments literally every time I wear them. After thinking I lost them, I ordered another pair of sunnies, prescription, for under $30, today. They will arrive in ten or so days, which is the standard service time for EBD and I will undoubtedly get compliments, I've never had more comments about my eye glasses before, and I've been wearing glasses for 25 years. Also, the try on feature really works, if it looks flattering on my uploaded photo it will look great, if it doesn't, they won't. I don't think I'll shop anywhere else.

Ordered a pair of glasses which came defective. After two weeks a replacement was processed and upon arrival it was defective as well. BTW their reviews on their website must be fake, beware.
I called them again to process a second replacement and they would not honor an expedite shipping. I have wasted over a month in the process and no one there was courteous enough to realize the least they could do was to send me the next order ASAP. NEVER AGAIN! Oh and their email costumer service is even worse, they reply with scripted responses without even reading your full email, shameful.

I ordered 3 pairs of glass for myself, my mom and my brother to take with me on a trip outside the US. they promised me to get my orders in 1 week. I never received it and when I called they responded that "you will get it in 2 days". Until this morning when I called again because my trip in for tomorrow, they said we were unable to process with your order. Really? I am very disappointment and will NEVER RECOMMEND THIS PLACE to any one.

My fiance and I ordered two different pairs of glasses from here in one order. About a month later, his pair cracked around the lens while he was driving. Real cool, right? There was no stress on the glasses, it was totally random. I contacted EBD immediately and they were very accommodating. They asked for photos, and replaced them no problem. Then a month later, mine break as I'm loading clothes into the washing machine. Again, no stress on the frames, completely random. I contact EBD again, and they again ask for photos. I send the photos and they tell me to pick a new frame for $15 or less or pay more for more expensive ones. What? The pair I had, and liked are $22, so why would I need to choose different ones? I explain how they replaced the other frames without doing this. Then they go ahead and say they submitted a replacement pair, so I'll get my new glasses in 10 days. Then I look further down and they had sent in for another replacement of my fiance's glasses, not mine. I message them again saying they were trying to replace the wrong pair. They then message back, apologizing and say they changed it to the right one now but now I need to pay a $5.95 "shipping fee" and they emailed me a money request. Um, what? Why were we set to replace the other pair twice with no "shipping charge" but this pair is subject to this "shipping charge" I look at this money request and the note says "redo order charge". Needless to say, I'm not paying this "charge" whatever it is, when these frames supposedly have a 12 month gaurantee and they replaced the other pair with no fees. I guess I'll just be walking around flaunting my pair of EBD glasses (that I carefully stitched back together after my fiance melted some holes in them) telling everyone about this "fantastic" quality they get from ordering here because I kind of need to see, but I refuse to give this company any more of my money.

I purchased the "Plateau" metal frames 3 weeks ago, and a screw has already fallen out, along with one of the nosepieces. I tried picking up a replacement screw from the drugstore, but the standard screws are the wrong diameter to fit this frame. When I submitted the problem to support I received the following response:
"Welcome to EyeBuyDirect and thank you for contacting us. We apologize for the inconvenience. We would like to inform you that we do not have available screw for your frame. We suggest to check your local eye store if they can provide for you."

So bottom line, the frames are cheap, will fall apart within a month, and they will not attempt to help you when they do. Be warned.

Returned a pair of silver line with uneven bifocils. At first I was told I could not return them and then was contacted with e mail to return them and sent a mail in address. That was very nice and it took a month for them to be returned. The drilling on the lens was exactly the same as the pair I sent back, exactly 1/16 off on exactly the same lens. That seems impossible, so here is what happened, they returned the origional glasses thinking I would not notice. This is at least ten pairs of glasses we have purchased with no complaints. Just so you know that I know. Will keep them.

I've purchased 7 glasses from this website and have done multiple returns and replacements with no issues. The returns have been due to me either not liking the style of the frame and 2 of the super thin plastic frames cracking. While I was disappointed that the frames cracked, the customer service reps were awesome to deal with (all done through a couple of emails back and forth) and quick to replace. I chose more sturdy acetate frames and they have been fine.

The prescription has been pretty much spot on with all the lenses. And I have a fairly heavy duty prescription with progressives no lines for reading.

I know others have complained but I feel the lenses have been very good and cut precisely. The price of the glasses are 1/4 the price I paid for glasses through my eye doctor and the box retail eyewear store.

If you are going for top rated designer brands, you won't find them here. However, if you like multiple different styles to swap out - EyebuyDirect does a nice job.

I received my order within 1.5 weeks of ordering. I suspect reviewers who had longer shipment times had more complex orders or specific requests for their lenses. The glasses were good quality, and came in beautiful packaging. I also recommend the glasses cases that they sell. Great price -- much better than buying in most stores. Will definitely be making another purchase next time I need new glasses.

I bought the MINUIT sunglasses; the whole process of getting them- went to where I got my prescription done and asked for a print out of my prescription (they legally have to give you one if you ask b/c it is your medical record, fyi!), then picked out a pair of glasses after using the virtual try on with my mac webcam, stuck it in my cart and put in my prescription which is super simple, hit order and received eyebuydirect's courteous email updates about the making and shipping process and what was happening with my pair of glasses, They came in the mail in 5 days, exactly as the website says in a lovely little box full equipped with in a scratch resistant bag and a little screw tool for the the side screws incase they fall off. The glasses themselves are great, lenses are awesome (clear, absolutely no imperfections, and no glare lenses). The price is such a bonus to the whole package. I have already recommended this website service to friends and family. 10/10!

I had order 2 pairs of glasses because they where having a BOGO promo for there "11th anniversary",
When I went to check out, my BF said he would buy them for me and to put it on his card... Well I did and then got a pop up saying it was declined because the name on the card wasn't the same on the order. So I ended up just putting it on card, It went though I got my confirmation email, But then my bf is showing me that they did charge his card. So I called customer service and they told me to wait 48 hours for a refund to his card. I called after the 48 hours and still no refund, then was told that I was given the wrong information and to call his bank. Called the bank, they said to call them. So I called back, they said ok they need proof of the charge so I send them pics to several different emails they gave me. They still said they haven't received anything. So I asked "well I still need a refund so how else can I get u the proof?" It sounded like they didn't really know what to say or do, so they said that someone would contact me about it. Never received a call. It's been a nonstop back-and-forth, around and around in circles with them. Still no refund! Horrible customer service!

I shopped twice st EBD and I've been loving them so much. My first online eyeglasses order was from this. Since it was a really successful purcashe and I've got so many compliments on my glasses, I use this website to buy my prescribed glasses. Prescription is accurate and perfect fit for my eyes ( though you put the same prescription numbers, lenses sometimes don't fit). I think EBD manufacturers do great job on making lenses and their customer service is one of the best among online business.
Their shipping takes about 1-2 weeks depending on your lense types and they always give you detailed order status.
Since I found this website I got into collecting glasses as a fashion item thanks to their unique collections of frames and prices.
I recommend EBD for those who never ordered glasses online. Also their blue light cut lenses are so good that my eyes no longer get hurt or tired while I work on my computer.
I'll definitely order from here