Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Eyebuydirect

Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
See all photos
How would you rate Eyebuydirect?
grey stargrey stargrey stargrey stargrey star

Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,669
value
5,189
shipping
5,189
returns
132
quality
5,292
This company does not typically respond to reviews

Instant Feedback

245,033 reviews

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
Follow Lisa L.
Unfollow Lisa L.
Share Review
Report Review

Awesome
August 31, 2025

Great customer service! They are fast, friendly, and helpful.

Date of experience: August 9, 2025
Massachusetts
1 review
0 helpful votes
Follow Hannah M.
Unfollow Hannah M.
Share Review
Report Review

Great experience!
August 30, 2025

I had to return my order and the return process was very easy! I was able to return and reorder the same pair. Which I received very quickly and are perfect!

Date of experience: August 20, 2025
Georgia
1 review
0 helpful votes
Follow Carole X.
Unfollow Carole X.
Share Review
Report Review

Eye Buy is so nice.
August 30, 2025

Lost glasses on a recent trip and they were very easy to reorder

Date of experience: August 20, 2025
Pennsylvania
2 reviews
0 helpful votes
Follow Joanne H.
Unfollow Joanne H.
Share Review
Report Review

Great deal!
August 30, 2025

Glasses are priced at an affordable rate! Great deal! They offer such good deals!

Date of experience: August 20, 2025
Georgia
1 review
0 helpful votes
Follow Salvador X.
Unfollow Salvador X.
Share Review
Report Review

I haven't had a bad experience yet and will recommend to friends

Date of experience: August 20, 2025
Puerto Rico
1 review
0 helpful votes
Follow Gabriella A.
Unfollow Gabriella A.
Share Review
Report Review

Great quality
August 30, 2025
Updated review

This is the only place where I can receive my prescription with on brand glasses at a reasonable price. I will never again by my prescription in an optical store. This is my second time buying glasses from this website. This time I got prescription sunglasses and my regular eyeglasses both on bland and I didn't even reach $300. If I would have gotten my prescription where I did my exam I would have spent $300 in a simple prescription and giving my old glasses. I recommend this website 100%

Date of experience: August 19, 2025

Perfect service and prices
August 8, 2025
Previous review

Loved my glasses the price is great, I haven't had a bad experience with anything in this site

Date of experience: July 29, 2025
Illinois
1 review
0 helpful votes
Follow Jasmin T.
Unfollow Jasmin T.
Share Review
Report Review

Love my frames
August 30, 2025

Expensive feeling frames for a low price than if you were to get them at the optometrist. Thank you!

Date of experience: August 19, 2025
DO
1 review
0 helpful votes
Follow Daniel O.
Unfollow Daniel O.
Share Review
Report Review

Amazing
August 30, 2025

Wonderfully useful, affordable, stylish, effective and great

Date of experience: August 19, 2025
Rhode Island
1 review
0 helpful votes
Follow Julia T.
Unfollow Julia T.
Share Review
Report Review

Great deal
August 30, 2025

Love the cute styles and how simple it is to add my prescription and choose lenses

Date of experience: October 9, 2024
Ohio
1 review
0 helpful votes
Follow Christine F.
Unfollow Christine F.
Share Review
Report Review

After 10 years I still only buy from EBD!
August 29, 2025
Updated review

I've been hooked from day 1 ten years ago. I love the styles, prices, fast shipping and great customer service. I had a pair break... they sent me a new pair (I just paid the $5 shipping). My trifocals are fantastic too.

Date of experience: August 19, 2025

I suspect the negative reviews are fake... I broke a pair and had a new pair sent for just the cost of shipping... and customer service was so easy and professional!

Date of experience: April 1, 2018
Florida
1 review
0 helpful votes
Follow Amanda l.
Unfollow Amanda l.
Share Review
Report Review

Pricing sucks
August 29, 2025

I hate how the procing says one thing and you get a discpunt at the end. It feels impossible to shop within a budget. The glasses arrived fine.

Date of experience: August 19, 2025
Missouri
2 reviews
0 helpful votes
Follow Angie B.
Unfollow Angie B.
Share Review
Report Review

Quick delivery
Durable and really great colors. I love the buying experience

Date of experience: July 23, 2025
Colorado
1 review
0 helpful votes
Follow Sunnie R.
Unfollow Sunnie R.
Share Review
Report Review

Great prices
August 28, 2025

Love the prices and my glasses are always great! Great sales

Date of experience: August 18, 2025
Texas
1 review
0 helpful votes
Follow Sean X.
Unfollow Sean X.
Share Review
Report Review

Thanks
August 28, 2025

Nice and quick thank you and looking forward to ordering again.

Date of experience: August 17, 2025
Oregon
1 review
0 helpful votes
Follow Duncan F.
Unfollow Duncan F.
Share Review
Report Review

Never done me wrong!
August 28, 2025

Excellent quality, wonderful selection. I have quite a strong prescription and I haven't ever had any issues with them getting it right.

Date of experience: August 17, 2025
Texas
1 review
0 helpful votes
Follow Debbie L.
Unfollow Debbie L.
Share Review
Report Review

Cheap glasses for the worth!
August 28, 2025

Great always get a great product. You do have to get them adjusted.

Date of experience: October 17, 2010
Georgia
1 review
0 helpful votes
Follow Tonya F.
Unfollow Tonya F.
Share Review
Report Review

Ja
August 28, 2025

Ityo ovyupvipbibpibpu cni pinion oh you oh oh oh oh oh oh oh yo yo o you up ou

Date of experience: August 17, 2025
Pennsylvania
1 review
0 helpful votes
Follow Sarah Y.
Unfollow Sarah Y.
Share Review
Report Review

Love my frames so much I've purchased 6 of them, some sunglasses. 😎

Date of experience: August 16, 2025
Maine
1 review
0 helpful votes
Follow Kathy Y.
Unfollow Kathy Y.
Share Review
Report Review

Complete satisfaction
August 26, 2025
Updated review

I luv my glasses. The frame is very stylish! The color is extremely beautiful. The fit is very important to me. They don't fall down my face. Great jobm

Date of experience: August 16, 2025

Always love my glasses
August 5, 2025
Previous review

Always love the quality and price. Always love the color and frame

Date of experience: July 26, 2025
Oregon
1 review
0 helpful votes
Follow Paige M.
Unfollow Paige M.
Share Review
Report Review

Obsessed
August 26, 2025

First time buying and can't stop. These glasses are amazing and affordable.

Date of experience: August 15, 2025