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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,669
value
5,189
shipping
5,189
returns
132
quality
5,292
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245,047 reviews

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Virginia
2 reviews
0 helpful votes
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Awesome
July 11, 2018

I can order from my house and its a lot easier and cheaper! I like the selection of frames that they have. My husband is very picky and they had the kind he likes.

Date of experience: July 10, 2018
Delaware
1 review
0 helpful votes
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Settled
July 10, 2018

The frame I had ordered before is no longer availabe... in any color. Too bad. I liked that frame. Maybe it's time to try other on line providers.

Date of experience: July 10, 2018
Utah
1 review
0 helpful votes
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Great price
July 10, 2018

Great price for good quality prescription glasses! I still have my first pair that I ordered, and they are still in great condition! I have spread the word to all my money saver friends.

Date of experience: July 9, 2018
Ohio
1 review
0 helpful votes
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The try on feature is the best, large selection of glasses, need more colors for lenses. Prescriptions always seem to be on the mark. Once proceeding too far in the selection process it seems difficult to back up without losing all the info submitted. Don't like that. I wanted to go back and try the last pair I selected, but found no way to do so. I purchased them anyway, and just hope I'll like them. Hate returns.

Date of experience: July 9, 2018
Michigan
1 review
0 helpful votes
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Nice, affordable glasses! Saving hundreds of dollars than if I were to go to my optometrist or the mall. I have bought glasses with EyeBuyDirect in the past and I was satisfied with how the glasses felt and looked on me.

Date of experience: July 9, 2018
Connecticut
1 review
0 helpful votes
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It would be great if you guys offered more in larger frames. I really want a pair of classy frames, and it gets annoying that those of us with larger faces are stuck with the same style frames for our entire life.

Date of experience: July 9, 2018
Georgia
1 review
0 helpful votes
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Love this website
July 9, 2018

I have loved every single pair of glasses I have purchased from eyebuydirect! We have bought glasses for everyone I. The family with no disappointment yet!

Date of experience: July 9, 2018
Florida
1 review
0 helpful votes
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Awesome oncept
July 9, 2018

My husband introduced me to this site and its awesome. If i knew about it years ago it would have saved a lot of money.

Date of experience: July 9, 2018
California
1 review
0 helpful votes
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Well did find good products & excellent prices too, with good incentives. It was a worthy experience & hope to come back for more good quality glasses.

Date of experience: July 9, 2018
Minnesota
1 review
0 helpful votes
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My last order it was very late if its possible my current order need to have within 5 days thats the perfect time

Date of experience: July 8, 2018
Georgia
2 reviews
0 helpful votes
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I have an easy time finding what I need, as well as being very happy with every pair of glasses from EyeBuyDirect.com

Date of experience: July 8, 2018
Nevada
1 review
0 helpful votes
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Worth Trying Out
July 9, 2018

My first pair of glasses from them was a decent price and the lenses are so clear, but their quality was not the best... the right arm broke in half after two months. I have no heard back from them, but the pricing of each pair is so reasonable that I still came back for a replacement. I guess I'll just have to go get my broken ones fixed by a local place though.

Date of experience: July 8, 2018
Connecticut
1 review
0 helpful votes
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Love this site
July 9, 2018

This site is easy to navigate and provides lots of options! Love the prices and promo codes as well. Makes shopping for glasses low stress. Looking forward to receiving these glasses!

Date of experience: July 8, 2018
Pennsylvania
1 review
0 helpful votes
Follow Ikana A.
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I was recommended here for my first pair of glasses, and it didn't take terribly much effort to navigate after being familiar with some other online stores. After a few minutes of browsing, I bought a pair I liked with my prescription, for less than the cost of the cheapest of the frames at the Optometrist's place of business, never-mind the lenses. A useful and fairly intuitive business site ultimately.

Date of experience: July 7, 2018
Florida
2 reviews
1 helpful vote
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Love this website!
July 8, 2018

Wow, I cannot say enough positive things about EyeBuyDirect! I have referred everyone I know about them and have purchased myself and my daughter several pairs from them. Excellent Co. With speedy responses.

Date of experience: July 7, 2018
Virginia
1 review
0 helpful votes
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Easy and Efficient
July 8, 2018

Quickly found styles I liked using features on the website and had an easy time comparing them in my wishlist. When it was time to purchase I simply added in my lens info and that was it!

Date of experience: July 7, 2018
Texas
1 review
0 helpful votes
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My go-to for buying my prescription eyeglasses for the last couple years. I'm pretty clumsy with my eyeglasses and I get bored quickly so it's awesome to quickly buy new ones so conveniently

Date of experience: July 7, 2018
New Jersey
1 review
2 helpful votes
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Great choices, excellent prices, worth figuring out the confusing web site. Took me several attempts to finally be able to order the glasses. I ended up contacting, via chat line, twice, and sent an email before figuring it out. But in the end after sending in my prescription via email, it appeared on the lens selection of the site. Nowhere on the site (at least that I found)did it tell you to send your prescription to their email address for inclusion in the order. I found out via the chat line. It should have a step by step guide to ordering. I'm sure there are a lot of confused customers who didn't persevere and perhaps went to a different site to get their glasses.

Date of experience: July 7, 2018
California
1 review
0 helpful votes
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Initially I ordered two different pairs of reading glasses. It was simple and easy and the price was amazing. I am very happy with them. Then I tried to order two more pairs with the same prescription, and it was harder than it should have been. I should be able to click on my previous order to order more. Instead on that screen my only choice was to return them. Also, somehow my prescription wasn't saved, even though I remember doing that step on the first order, and there wasn't an easy to add it other than retype it. There obviously should be a way to add it easily, since it is there in the order history. I also didn't see a place for quantity, so I had to place my order twice. When I did that, in the shopping cart it then showed a quantity of two, but why did I have to go through the extra steps?
So I love my glasses but I didn't love second-time ordering. I would give 5 stars but for that.

Date of experience: July 7, 2018
Texas
1 review
0 helpful votes
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Great service
July 8, 2018

EyeBuyDirect is a great way to get stylish glasses at a discounted price. They have tones of up to date styles and options comparable to the top name brands but at a fraction of the cost! To give you a idea of how much you will save I bought four prescription frames 2 regular and 2 sunglasses for the same cost of one pair of prescription Ray Ban sunglasses.

Date of experience: July 7, 2018