Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Eyebuydirect

Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
See all photos
How would you rate Eyebuydirect?
grey stargrey stargrey stargrey stargrey star

Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,666
value
5,189
shipping
5,189
returns
132
quality
5,292
This company does not typically respond to reviews

Instant Feedback

244,941 reviews

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
Follow Sheila M.
Unfollow Sheila M.
Share Review
Report Review

2nd pair ordered
August 4, 2018

I will never buy from the store again. Just grey the exam and save a huge amount of money. Fast shipping. Great quality.

Date of experience: August 3, 2018
Texas
1 review
0 helpful votes
Follow Scarlette V.
Unfollow Scarlette V.
Share Review
Report Review

I was quite spectical of buying glasses online and what to expect but the whole experience was very easy and simple. Everything was broken down for you and you could easily see what the glasses would look like on other people.

Date of experience: August 3, 2018
Florida
1 review
0 helpful votes
Follow Alexia B.
Unfollow Alexia B.
Share Review
Report Review

Easy
August 4, 2018

The website was user friendly. The had a great selection, I found what I wanted right away.The checkout process easy. Even got a promo code. Can't wait to wear them!

Date of experience: August 3, 2018
Illinois
1 review
0 helpful votes
Follow Noreen N.
Unfollow Noreen N.
Share Review
Report Review

Love you guys!
August 4, 2018

My brother and I must have purchased ten pairs of glasses from you and enjoyed them and your process.

Date of experience: August 3, 2018
Maryland
1 review
0 helpful votes
Follow Victoria M.
Unfollow Victoria M.
Share Review
Report Review

Very Accommadating
August 4, 2018

This website was extremely accommodating when it came to using the filter to find the frames I wanted with the color I wanted, uploading my picture to ensure the best fit, and tailoring the lens to the needs of my eyes. I've gotten two pairs of glasses from this website and they are still in great condition. Now, I'm waiting on my next pair to come in the mail!

Date of experience: August 3, 2018
Texas
1 review
0 helpful votes
Follow Zachary H.
Unfollow Zachary H.
Share Review
Report Review

Fantastic
August 3, 2018

Every part of this experience is a pleasure. I will 100% be ordering again and can't wait to get my latest pair in the mail.

Date of experience: August 2, 2018
Wyoming
1 review
0 helpful votes
Follow Neal M.
Unfollow Neal M.
Share Review
Report Review

Great
August 3, 2018

Love the ease and simplistic nature of this site. Cheap yet reliable glasses are the best. I love being able to get nice glasses for a reliable price. Decided to try some sunglasses this time to see if I like them

Date of experience: August 2, 2018
California
1 review
0 helpful votes
Follow Malena S.
Unfollow Malena S.
Share Review
Report Review

Great Buy!
August 3, 2018

Good prices, lots of styles. I like how there are so many promo codes going on. A pair, one of the more expensive ones, lasted me about 2 years.

Date of experience: August 2, 2018
Georgia
1 review
0 helpful votes
Follow Beth T.
Unfollow Beth T.
Share Review
Report Review

I keep buying because it's cheap and I go through glasses quickly, but it takes a long time to get your order.

Date of experience: August 2, 2018
Massachusetts
1 review
0 helpful votes
Follow BRUCE A.
Unfollow BRUCE A.
Share Review
Report Review

I wrestled with a major competitor for hours. Their software was so difficult... maybe too user friendly but lost its own way. Your dimensions as in an engineering sketch saved time and brain strain. Sure hope they "work" as well as your website.

Date of experience: August 2, 2018
Virginia
1 review
0 helpful votes
Follow Karen M.
Unfollow Karen M.
Share Review
Report Review

Great
August 2, 2018

EyeBuy is a great company to get your glasses. They so many selections of glasses to choose from and they god discounts. You can also refer friends or family and get discounts

Date of experience: August 2, 2018
Texas
1 review
0 helpful votes
Follow Akeila W.
Unfollow Akeila W.
Share Review
Report Review

Love You Guy's
August 2, 2018

I am a happy customer and continue to send peeps your way. I have never had an issue and if I have to call customer service they are great. Love when you do the buy one get one!

Date of experience: August 2, 2018
New York
2 reviews
5 helpful votes
Follow Sam T.
Unfollow Sam T.
Share Review
Report Review

Always happy
August 2, 2018

The frames are nice, although they're inexpensive. The lenses can run the price way up - and I don't have a bad prescription. It's much more expensive if you want a tint or sunglasses.

Date of experience: August 1, 2018
Wisconsin
1 review
0 helpful votes
Follow Peyton A.
Unfollow Peyton A.
Share Review
Report Review

I'm impressed by the ordering process and the selection along with the prices! I love how many frames there are and that you can just enter your own prescription exactly!

Date of experience: August 1, 2018
Ohio
1 review
0 helpful votes
Follow Vonita B.
Unfollow Vonita B.
Share Review
Report Review

I was initially very skeptical about ordering glasses online. However, I have ordered several pair and happy with all that I have ordered.

Date of experience: August 1, 2018
Ohio
1 review
0 helpful votes
Follow Joshua W.
Unfollow Joshua W.
Share Review
Report Review

Wh would I ever want to buy from anywhere else? This is the second time in a year that I have shopped eye buy direct. I know I'll be shopping here again very soon! I love all the glasses I've got from here.

Date of experience: August 1, 2018
Ohio
1 review
0 helpful votes
Follow Wil P.
Unfollow Wil P.
Share Review
Report Review

First time buying glasses online. Shopping was easier than any other site I looked into. Fingers crossed that it all goes well.

Date of experience: July 31, 2018
Georgia
1 review
0 helpful votes
Follow Barbara S.
Unfollow Barbara S.
Share Review
Report Review

Frames for cheap
August 1, 2018

We have ordered from here 2 other times and are always pleased. Glasses are just what we expected. Only thing is when you add the lenses there's always a fee and then a shipping charge as well, so it's surprising when you go the check out and
It's quite a bit more then when you picked out your cheap frames, Still a good deal.

Date of experience: July 31, 2018
Connecticut
1 review
0 helpful votes
Follow Mattias T.
Unfollow Mattias T.
Share Review
Report Review

Such an easy way to buy glasses, and so much cheaper than the $250 frames I bought in store (that feel like I bought them at a pharmacy). I'm so excited to get these and go back to living my life again!

Date of experience: July 31, 2018
Colorado
1 review
0 helpful votes
Follow Adam F.
Unfollow Adam F.
Share Review
Report Review

So totally worth it!
August 1, 2018

I spend at least 8 hours a day during the work week in front of a computer. My $300+ glasses I bought at my eye doctors office had some sort of coating that was supposed to help my eyes when looking at my computer screen. However, I could still feel tension in my eyes at work and I'd often have a headache by the end of the day. I ordered the Lake frames with the EYEZEN bundle and UV protection hoping it would help. The price was pretty reasonable so I thought it was worth a shot. I felt my eyes relax immediately when I put my glasses on and looked at my computer screen. The only color difference I've noticed is the white on the computer screen doesn't seem as eye searingly bright. I don't know how the digital screen protection works but I haven't had a headache from looking at my computer screen since I purchased these glasses. So totally worth it!

Date of experience: July 31, 2018