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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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I love my glasses they came quickly ONCE they were shipped, I would give 5 stars if they shipped a little quicker, but overall easy checkout and glasses selection is great, love that prescription is saved. Just takes a while to actually get them even if you pay for priority shipping.
Been a member for years and will continue to purchase for years to come.
I love the quality of the glasses and the prices and love the quality of the glasses
Prescription sunglasses is a game changer! I love the glasses and the good price!
Quick delivery. Good quality. My previous glasses lasted for more than a decade.
I am still getting tons of compliments on my original pairs. Now I'm buying for myself and my family. After going to get new prescriptions and seeing how expensive it was to buy in the store. We came straight online instead! Saved us $400+!
2 pairs of progressive eye and sunglasses for $220
Good quality Can't be beat
WEBSITE GIVES ME TROUBLE, CUSTOMER SERVICE STAFF HAVE DEEP ACCENTS WHICH I CAN'T DICIFER AND THE "GREAT DEALS" ALWAYS HAVE A CATCH.
Frames break pretty easily with minimal contact… have broken several while playing basketball.
Eyeglasses do not turn dark as requested.
It barely turns a noticeable hue darker but no where noticeable and not effective in sunlight.
Complete waste of my money.
It's been 4 years buying all my glasses and those of my family with here.
Only place my boyfriend and i buy glasses so affordable and cute
Totally Great service. I'm glad I was able to buy these sunglasses.
I was happy to find safety glasses I think I'll like however there were two issues. First, the site kept pulling me off topic - that is I was focused on buying safety glasses, but, if you're not watching carefully, you're no longer looking at safety glasses. Second, "Fast Pay" using Apple Pay did not work. Screen appeared then would immediately disappear. Frustrating.
I've ordered many pairs, all have been great. A new eye doctor gave me a bad prescription, and they were quick and understanding with the returns and re-orders. Highly recommend!
I took a chance and ordered 2 pair of progressive glasses. The lenses were excellent however the frames were too small. I was able to send them back with an offer to exchange or refund. The customer service response was super fast. I will continue to purchase from EBD for all of my glasses their discounts are amazing.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members