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Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,669
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,999 reviews

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New York
1 review
0 helpful votes
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Great place! Gets easier and easier to order and good cheap easy glasses to buy. Great to start a collection of glasses and not worry about them getting lost or broken.

Date of experience: February 11, 2019
New Jersey
1 review
0 helpful votes
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Can't be any easier!
February 12, 2019

Truly exceptional. I find their product & prices better than the competition. It was an easy and straightforward ordering process. Excellent service! I will be back!

Date of experience: February 11, 2019
Germany
1 review
1 helpful vote
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Easy and convenient
February 11, 2019

I've used eyebuydirect a couple of times now. Each time it gets easier and easier. It's super convenient for those of us that don't want to shell out 300+ at an eye doctor. My glasses have always arrived on time

Date of experience: February 11, 2019
Colorado
1 review
1 helpful vote
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Nice and easy
February 11, 2019

I looked at several online eyeglass sites. Thus site had great choices with tools that made making a decision easy.

Date of experience: February 10, 2019
District of Columbia
1 review
2 helpful votes
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Love This website!
February 11, 2019

So many farmes to choose form, and at reasonable prices. I really like that I was able to donate a pair of glasses to someone who needs them!

Date of experience: February 10, 2019
Germany
1 review
0 helpful votes
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Awsome
February 11, 2019

Do yourself a favor and cut out the middleman! Great quality frames for great prices! I will NEVER buy designer frames. In total i bought 5 frames with lenses and it was still less than half i paid at the eye doctor!

Date of experience: February 10, 2019
Florida
1 review
1 helpful vote
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I've bought glasses from EBD before and I like they have to offer. Their prices are reasonable and they have frames that I can't find anywhere else. However, this time around, I was not able to use my credit or debit cards to pay for my order. I tried different cards without success. The only thing tat worked was using Paypal credit.

Date of experience: February 10, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hello,

We would like to apologize for the troubles you experienced in processing the payment.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].

Thank you and have a great day!

California
1 review
1 helpful vote
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My confession to perhaps the reason my frames broke is that I developed the habit of lifting my frames above my forehead to on top of my head. The reason I did this is because I am farsighted and so my prescription was bifocal or progressive. Therefore, I just felt that I did not need them on all the time. For example I would lift them up to atop my head when I drive. Everything I would do around my house I would wear them. Outside doing yard work - back up on my head. I would also take them off with one hand from one side - which also stresses the frame.So, bottom line - I still love my glasses from EyeBuyDirect because of the style selection but mostly for the value. That's why even though the frames broke after about 6-8 months, I'm still going to get another pair and simply try to have better habits in the care of them.

Date of experience: February 10, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hi Hector,

We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].

Thank you and have a great day!

Nevada
1 review
0 helpful votes
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Love my glasses!
February 11, 2019

Loved my new glasses so much I just ordered a second pair. I recommend this site to everyone I know who wears glasses.

Date of experience: February 9, 2019
California
1 review
1 helpful vote
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Not the best
February 11, 2019

None of the Promo Codes offered worked for me and I had to enter my info 4 times before it finally submitted my order.

Date of experience: February 9, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hi Laura,

We would like to apologize if you have had a hard time applying a discount code on your order.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].

Thank you and have a great day!

Tennessee
2 reviews
0 helpful votes
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Eyeglasses
February 11, 2019

I love this website, and have purchased many pairs. That being said I have had almost all of the frames to break. This time I upgraded to a more expensive frame. I think that you should have some type of warranty on the frames, and more choices of colors, and true BOGO coupon.

Date of experience: February 9, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hi Alice,

We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].

Thank you and have a great day!

Florida
1 review
0 helpful votes
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So I was checking out and trying to use Amazon pay. It would gray out the 4th Payment section and so I called Customer Service. The rep told me that because I was using apple I would not be able to buy them (it was not supported). I told him I don't have another device type and I wouldn't be able to buy it. He didn't provide much help.

Date of experience: February 9, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hi Yanelys,

We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].

Thank you and have a great day!

North Carolina
2 reviews
1 helpful vote
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I love the prices and the variety but the glasses are very easily broken. But you can always replace them at a low price.

Date of experience: February 9, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hi Liz,

We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].

Thank you and have a great day!

California
1 review
0 helpful votes
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I really appreciate how easy it is to order glasses in new trendy frames, how easy it is to return them if they don't work out, and how affordable each frame is! I recommend them to all of my friends and family.

Date of experience: February 8, 2019
Georgia
1 review
0 helpful votes
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I was worried about the glasses that I got because they were only $20. I thought they'd be bad quality but I was so wrong. Their sturdy, and they do not feel cheap at all. I get so many compliments on them, I'm so happy I found EyeBuyDirect!

Date of experience: February 8, 2019
New Hampshire
1 review
0 helpful votes
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I absolutely love EyeBuyDirect! I refer everyone I know as well as meet to your website Im constantly receiving compliments on my eyeglasses and the prices and presentation of your products are just phoenomenal!

Date of experience: February 8, 2019
Montana
1 review
0 helpful votes
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The quality of the frames is awesome. I have been a return customer for a long time, i refer people here all the time! Love it!

Date of experience: February 7, 2019
Pennsylvania
1 review
0 helpful votes
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Glasses
February 9, 2019

It was a little confusing and I'm worried ill get my glasses and not like them but I guess ill have to deal with it

Date of experience: February 7, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hi Megan,

We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].

Thank you and have a great day!

Texas
2 reviews
0 helpful votes
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Absolutely love this site. Super easy to customize your glasses with different options. Navigates quickly. Highly recommended.

Date of experience: February 7, 2019
Florida
1 review
0 helpful votes
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Easy Order Process
February 9, 2019

I found the perfect pair of glasses at EyeBuyDirect. I am very excited and can't wait to receive them. I have been looking for round rimless glasses for a long time.

Date of experience: February 7, 2019