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Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,673
value
5,189
shipping
5,189
returns
132
quality
5,292
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245,056 reviews

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Germany
2 reviews
0 helpful votes
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Glasses
April 5, 2020

When I placed the order I thought that the glasses would come in bifocal. Mode, but they came a single vision way. I cannot wear them when I go driving.

Date of experience: March 6, 2020
Virginia
1 review
0 helpful votes
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Good quality and price
April 5, 2020
Updated review

No issues. Will continue to buy from EyeBuyDirect.

Date of experience: March 6, 2020

Thx
February 19, 2020
Previous review

Thx

Date of experience: February 16, 2020
Florida
1 review
0 helpful votes
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Repeat customer
April 5, 2020
Updated review

Fairly easy to navigate - a few problems - tried chat but it didn't resolve issue - called and got disconnected halfway thru call - finally figured it out on my own. Still well worth it for the prices and sales.

Date of experience: March 6, 2020

Fairly easy to navigate
February 20, 2020
Previous review

Fairly easy to navigate - a few problems - tried chat but it didn't resolve issue - called and got disconnected halfway thru call - finally figured it out on my own.

Date of experience: February 17, 2020
Texas
1 review
0 helpful votes
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Wonderful EyeBuy experience
April 5, 2020

I think I lucked into finding this website. I have used another online eyeglass vendor before and I have 5 pair of glasses that are unusable due to just bad information. This time I got the right glasses with the right prescription with just the right fit. I have been wearing progressives for about 5 years and they keep getting more and more expensive. For under $150 not only did I get my progressives but I also got transitions (which I have never been able to afford) all in a cute tortoise shell "Rayban" style. Thanks EyeBuyDirect for getting it right the first time.

Date of experience: March 6, 2020
California
1 review
0 helpful votes
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Excellent Service
April 5, 2020

I have been buying from eyebuydirect for a few years and I have always had excellent service.

Date of experience: March 6, 2020
New Jersey
1 review
0 helpful votes
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Amazing customer service
April 5, 2020

When my glasses arrived they were in great condition, they fit perfectly and were comfortable. There was however a problem with the lenses, BUT I sorted it all out with customer service and they were so helpful and awesome. By far the best customer service I've ever experienced. Five stars all the way.

Date of experience: March 6, 2020
Missouri
2 reviews
0 helpful votes
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Awesome Glasses!
April 5, 2020

I love eye buy direct, and buy glasses every once in a while. I wasn't completely sold until I fell and hit my face on a concrete porch step and there wasn't a scratch, dent, or crack on these glasses. I did get a cut and bruise from the rim, but it's cool I'll heal. So amazed with these glasses!

Date of experience: March 6, 2020
Minnesota
1 review
0 helpful votes
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Repeat Customer
April 5, 2020
Updated review

Have been using this company for a long time. Thanks

Date of experience: March 6, 2020

Have been using this company for a long time
February 18, 2020
Previous review

Have been using this company for a long time. Thanks

Date of experience: February 15, 2020
Virginia
1 review
0 helpful votes
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Cute specs
April 5, 2020

I appreciate the price of EyeBuyDirect's classes. It is heinous to spend hundreds of dollars when you can shop through EyeBuyDirect. My glasses are cute and light.

Date of experience: March 6, 2020
Germany
1 review
0 helpful votes
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Perfect every time!
April 5, 2020

This is my 3rd order. Glasses are perfect every time. Price is great. I ordered for myself and my son, both prescriptions are spot on!

Date of experience: March 6, 2020
New Jersey
1 review
0 helpful votes
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Awesome glasses
April 5, 2020

Im vary happy for the price i paid. Ill order another pair when there becomes a sale.

Date of experience: March 6, 2020
Virginia
1 review
0 helpful votes
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Easy order and quick delivery. Finding you PID is the biggest challenge if your eye doctor didn't list it on your prescription.

Date of experience: March 6, 2020
Georgia
1 review
0 helpful votes
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1
April 5, 2020

1

Date of experience: March 6, 2020
New York
1 review
0 helpful votes
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Great Product.
April 5, 2020
Updated review

I have been using them for years & they just get better every year. Get a single vision pair from your local source to be sure of the prescription & Order the rest with the bells & whistles (sunglasses - multifocal etc) from EyeBuyDirect. If you can wait a week or two, there is no other way to get great glasses at such a low price.

Date of experience: March 6, 2020

Great Product.
April 5, 2020
Previous review

I have been using them for years & they just get better every year. Get a single vision pair from your local source to be sure of the prescription & Order the rest with the bells & whistles (sunglasses - multifocal etc) from EyeBuyDirect. If you can wait a week or two, there is no other way to get great glasses at such a low price.

Date of experience: March 6, 2020
California
1 review
0 helpful votes
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Good Products
April 5, 2020

It was a pretty great experience. I just thought I was going to be charged a little less, but I was satisfied with the products I got!

Date of experience: March 6, 2020
Kentucky
1 review
0 helpful votes
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Love these glasses
April 5, 2020
Updated review

I have ordered from here a couple of times and absolutely love the glasses. Thanks so much

Date of experience: March 6, 2020

Love these glasses
April 5, 2020
Previous review

I have ordered from here a couple of times and absolutely love the glasses. Thanks so much

Date of experience: March 6, 2020
Germany
1 review
0 helpful votes
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Amazing
April 5, 2020

Love everything about them. Affordable, stylish, great customer service

Date of experience: March 6, 2020
New York
1 review
0 helpful votes
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Great glasses but too long wait
April 5, 2020

I finally got my glasses but waited a little too long for them. I was not in a huge rush so it was no big deal. The glasses looked great.

Date of experience: March 6, 2020
Virginia
1 review
0 helpful votes
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Great place to buy eyeglasses
April 5, 2020
Updated review

Good experience. Easy to lose my place during ordering from my phone

Date of experience: March 6, 2020

Good experience
March 3, 2020
Previous review

Good experience. Easy to lose my place during ordering from my phone

Date of experience: February 24, 2020
New York
2 reviews
0 helpful votes
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Great Service
April 5, 2020

I'm extremely happy and excited about my purchase. Thanks for excellent service.

Date of experience: March 6, 2020