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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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When I placed the order I thought that the glasses would come in bifocal. Mode, but they came a single vision way. I cannot wear them when I go driving.
No issues. Will continue to buy from EyeBuyDirect.
Fairly easy to navigate - a few problems - tried chat but it didn't resolve issue - called and got disconnected halfway thru call - finally figured it out on my own. Still well worth it for the prices and sales.
Fairly easy to navigate - a few problems - tried chat but it didn't resolve issue - called and got disconnected halfway thru call - finally figured it out on my own.
I think I lucked into finding this website. I have used another online eyeglass vendor before and I have 5 pair of glasses that are unusable due to just bad information. This time I got the right glasses with the right prescription with just the right fit. I have been wearing progressives for about 5 years and they keep getting more and more expensive. For under $150 not only did I get my progressives but I also got transitions (which I have never been able to afford) all in a cute tortoise shell "Rayban" style. Thanks EyeBuyDirect for getting it right the first time.
I have been buying from eyebuydirect for a few years and I have always had excellent service.
When my glasses arrived they were in great condition, they fit perfectly and were comfortable. There was however a problem with the lenses, BUT I sorted it all out with customer service and they were so helpful and awesome. By far the best customer service I've ever experienced. Five stars all the way.
I love eye buy direct, and buy glasses every once in a while. I wasn't completely sold until I fell and hit my face on a concrete porch step and there wasn't a scratch, dent, or crack on these glasses. I did get a cut and bruise from the rim, but it's cool I'll heal. So amazed with these glasses!
Have been using this company for a long time. Thanks
I appreciate the price of EyeBuyDirect's classes. It is heinous to spend hundreds of dollars when you can shop through EyeBuyDirect. My glasses are cute and light.
This is my 3rd order. Glasses are perfect every time. Price is great. I ordered for myself and my son, both prescriptions are spot on!
Im vary happy for the price i paid. Ill order another pair when there becomes a sale.
Easy order and quick delivery. Finding you PID is the biggest challenge if your eye doctor didn't list it on your prescription.
I have been using them for years & they just get better every year. Get a single vision pair from your local source to be sure of the prescription & Order the rest with the bells & whistles (sunglasses - multifocal etc) from EyeBuyDirect. If you can wait a week or two, there is no other way to get great glasses at such a low price.
I have been using them for years & they just get better every year. Get a single vision pair from your local source to be sure of the prescription & Order the rest with the bells & whistles (sunglasses - multifocal etc) from EyeBuyDirect. If you can wait a week or two, there is no other way to get great glasses at such a low price.
It was a pretty great experience. I just thought I was going to be charged a little less, but I was satisfied with the products I got!
I have ordered from here a couple of times and absolutely love the glasses. Thanks so much
I have ordered from here a couple of times and absolutely love the glasses. Thanks so much
I finally got my glasses but waited a little too long for them. I was not in a huge rush so it was no big deal. The glasses looked great.
Good experience. Easy to lose my place during ordering from my phone
Good experience. Easy to lose my place during ordering from my phone
I'm extremely happy and excited about my purchase. Thanks for excellent service.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

