On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Easy fast loved my purchase waiting for another pair
I ordered prescription glasses after my old pair from the eye doctor suddenly broke and it was such an easy process! From picking out frames to getting my prescription added everything was so smooth and even with all the coating options I chose I still had my glasses in just over 1 week at half the cost of my old pair! I ordered the octave frames and they are very light and comfortable to wear I could not be happier with my purchase. Thank you for a great selection, speedy delivery, and a quality product.
Love these glasses! Great selection and affordable.
I ordered 2 pair of glasses for my daughter in this order. She is enjoying them. My second order for myself was put on hold with authorization needed. I sent in the authorization and spoke with one of your Eyebuy Direct reps. I was told over a week ago it would be placed. I had to reach out today to get an answer. Hoping I get my glasses soon as well. How I am feeling is still pending.
Cool fashionable glasses I can see again that glasses came on time
My experience was great. My glasses are perfect! They came on time and the packaging was good. I love the look.
Great glasses! Seem very sturdy and well made. Glad to know there's an alternative to getting frames from my eye doctors office. As far as the online try-on, it's semi helpful. The glasses I got were definitely bigger on my face than what I saw in the try on, but that's what I expected and hoped for, so it worked out!
The glasses are larger than expected. Can I exchange for a smaller frame?
Glasses very tight around my head & hot water "tip" didn't work. Had to bend them to be bearable and haven't returned because I literally need them to see and threw away my old pair. May return the black pair for a refund.
They came so fast and I love them both they are my 2 new fav pair and I love that they don't cost a fortune
Pretty straightforward experience. The glasses arrived and the prescription was just what I asked for.
Love my new glasses! Thank you. I ordered another pair that's how much I liked them.
Buying a random pair of glasses online without trying them on? I tried it just because i have been curious about ordering online glasses. I got the rimless pair and I like them. I guessed at what I thought I would like (even though they have the virtual try on). The rimless took longer to adjust to since there is nothing to see around my eyes. I've worn glasses for about 10 yrs and they are just as good as the in store version. I would definitely buy them again. They do have a long delivery though. It took about 2 weeks to get them.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members