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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,666
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,943 reviews

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Maryland
1 review
0 helpful votes
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Great!
June 26, 2020

Great glasses! Very pleased overall! If i could change one thing, i wish they shipped faster!

Date of experience: June 26, 2020
Maryland
1 review
0 helpful votes
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Great
June 26, 2020

Amazing will be ordering from here again, my prescription was right and the glasses are cuter in person and fit my face nicely

Date of experience: June 26, 2020
Texas
1 review
0 helpful votes
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An excellent fit!
June 26, 2020

This was my first time buying online. I was not sure about the fit. Liked the experience of choosing the frame with a picture upload. ( although I was a little unsure how it will turn out, but it looks great. I enjoyed the whole experience. Will recommend this to everyone.

Date of experience: June 26, 2020
Florida
1 review
0 helpful votes
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Satisfied
June 26, 2020

Good quality on frame and lenses, it came faster than expected.

Date of experience: June 26, 2020
Florida
1 review
0 helpful votes
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100%
June 26, 2020

Los recomiendo totalmente son responsables y confiables

Date of experience: June 26, 2020
Texas
1 review
0 helpful votes
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Always quick and correct
June 26, 2020

I've never had a single issue with any of my orders from eyebuydirect

Date of experience: June 26, 2020
Pennsylvania
1 review
0 helpful votes
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Quick and awesome!
June 26, 2020

I am obsessed with how quick, easy and fabulous these glasses are! I needed a light weight pair to get me though these stay at home work days!

Date of experience: June 26, 2020
New York
1 review
0 helpful votes
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Great price, super fast delivery, glasses are great. Forget Warby Parker.

Date of experience: June 26, 2020
Germany
1 review
0 helpful votes
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Wizard
June 26, 2020

Wizard sunglasses. Very very very very very very good

Date of experience: June 26, 2020
New York
1 review
0 helpful votes
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New glasses
June 26, 2020

I love my new frames and lenses! They are beautifully made and so durable. This is my second pair from eye buy direct and I know I won't be disappointed

Date of experience: June 26, 2020
Connecticut
1 review
0 helpful votes
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Love them!
June 26, 2020

I bought prescription sunglasses and regular glasses. I was nervous to buy them without trying them on but I guess I made the right choices because they are great! Thank you!

Date of experience: June 26, 2020
Tennessee
1 review
0 helpful votes
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Glasses
June 26, 2020

Ordering was easy. Glasses came in about a week. The prescription was perfect and the fit is very good. I would recommend Eyebuy direct.

Date of experience: June 26, 2020
Georgia
1 review
0 helpful votes
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Fast, easy, great selection!
June 26, 2020

Love the vast selection
Beautiful glasses
Ordering was a piece of cake
Got my new glasses super fast, as I ordered new eye glasses with my doc the same day, and still don't have those!

Date of experience: June 26, 2020
Minnesota
1 review
0 helpful votes
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Will buy again!
June 26, 2020

I was a bit weary about buy prescription sunglasses online without trying them on and being measured. However I gave it a shot and one of the best purchases I've made. I will definitely be buying more in the future and have recommended to people I know.

Date of experience: June 26, 2020
South Dakota
1 review
0 helpful votes
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Glasses
June 26, 2020

I ordered 2 pair, liked one but not the other so I sent that one back and ordered a replacement, I had to call personaly though because when I tried to do it on your site I got nowhere

Date of experience: June 26, 2020
Georgia
1 review
0 helpful votes
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Fast delivery, quality glasses
June 26, 2020

Not sure where I saw it (probably an ad) but I recently became aware of EBD's 2 day delivery option, that's very motivating, so this brought me to the website. The website is really well done, I found what I needed quickly, and didn't caught in an "I'll just figure it out later" state, like I have with the other glasses websites (for months). The price was right (especially with a coupon). The "Mel" glasses I ordered even arrived a day earlier than expected (and in the morning, no less), and I'm very happy with them, great quality. I also like that the blue-light blocking option didn't add a lot to the cost, and am really glad to have it, working at a computer. Thanks for the good service and product.

Date of experience: June 26, 2020
New York
1 review
0 helpful votes
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True review
June 26, 2020

I gave it 4 stars because I got exactly what I expected and not because they are the highest quality. They fit good, the prescription is perfect, they look stylish' and I recieved them quickly. Feel a little cheap in hand but for the price i think they are great.

Date of experience: June 26, 2020
California
1 review
0 helpful votes
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Blue Light Glasses
June 26, 2020

I decided to get a pair of blue light glasses. They're very good quality for a great price. I highly recommend!

Date of experience: June 26, 2020
Texas
1 review
0 helpful votes
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Very pleased!
June 26, 2020

My eye glass order is always completed and shipped in a timely fashion. I bought 2 pair and love them both!

Date of experience: June 26, 2020
Arkansas
1 review
0 helpful votes
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Frame too big.
June 26, 2020

Even though these frames were marked as M and comparable in measurement to my previous pair they slid off my nose. I tried adjusting the earpiece as suggested but still too big. I contacted customer service thru online chat and they were very helpful to assist me in exchanging them for a different pair.

Date of experience: June 26, 2020