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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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This site never disappoints. Great glasses and affordable prices.
I never ordered glasses online. Eyebuydirect's web site is easy to use to browse fame styles and super easy to use when ordering. I was very surprised at the price because I am used to getting my glasses at the eye doctor's office and paying $600 -$900 a pair. My 2 pairs of glasses were delivered in a week. They are of good quality and both pair fit perfectly. I will definitely recommend Eyebuydirect to everyone and I will be ordering again from them. Thank you for a good experience and awesome glasses!
All good, fit is smaller than advertised. Glasses came quickly
Loved it, can't wait wear them, ordered 3 glasses one bring proscription sunglasses they were perfect
The process was very easy, the glasses got to me quickly. I got 2 pairs of glasses, 1 regular 1 sun, for less than I would normally pay for 1 pair at the eye doctor! The virtual try on feature is pretty accurate once you figure out how to navigate it properly, the glasses look great on. Ive always had 1 pair of glasses to last me several years growing up since they were so pricey, and now I have multiple pairs I can choose from!
EyeBuyDirect has so many different styles that work for anyone, and the prices are amazing. An entire pair of glasses is cheaper than buying just the frames from a store. I've gotten two different pairs of glasses from EyeBuyDirect and I've loved them both so much.
Got to me in 12 days. The glasses are super cute! I struggle finding glasses big enough for my eyes/face and found the s/m/l options helpful.
They arrived in a timely manner. As always I'm satisfied with the product.
Your glasses come fast, and you get what you paid for.
Got everything that I asked for, nothing was broken, and the glasses are very high quality, thank you.
The time from I submitted my order and to receiving was Super fast! Nice frame and quality job. I going to order again.
Glasses slide down my nose whenever I bend over, also they are tinted indoors.
The selection process of finding the glasses i wanted was very easy. I was very pleased with how easy it was to input my prescription. The frames are beautiful and very sturdy and fit my herculean face very well. I make these glasses look good. Thank you
I received my second pair of new glasses from EyeBuyDirect in the mail. I looked them over very carefully before putting them on and am very pleased with them. They are everything I expected with comfort along with a quality fit without adjusting them at all.
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They shipped so fast and i'm in love with my new glasses.
Was skeptical if they would actually work and look nice, they're great!
Quick delivery and good service! Very happy with my product.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

