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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,660
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,894 reviews

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Florida
1 review
0 helpful votes
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Great Glasses
August 3, 2022

I am very happy with the glasses I received! Will definitely shop here again.

Date of experience: August 3, 2022
Virginia
1 review
0 helpful votes
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First time online
August 3, 2022

This was my first time buying glasses online and I was surprised at how easy it was. I would definitely order again from here

Date of experience: August 3, 2022
California
1 review
0 helpful votes
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Hearts glasses for everyone
August 3, 2022

Very cute glasses they are stronger than I thought they would be.

Date of experience: August 2, 2022
Virginia
1 review
0 helpful votes
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Great experience
August 3, 2022

The process was easy and quick to order. I am happy with my glasses.

Date of experience: August 2, 2022
California
1 review
0 helpful votes
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No
September 2, 2022

I don't want to leave a review... okay? I'm too lazy to.

Date of experience: August 2, 2022
Mexico
2 reviews
0 helpful votes
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I have used EyeBuyDirect before this order for my granddaughter, this was for me and the only thing I could not find on the website were the aviator type in a frame style tha fit me. I sellled for another but was dissappointed I could not find the aviator type.

Date of experience: August 2, 2022
Maine
1 review
0 helpful votes
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Nice glasses
August 2, 2022

Glasses fit nicely. Took longer than customer expected to receive eye glasses compared to other online glasses sites. Price was average.

Date of experience: August 2, 2022
Ohio
2 reviews
0 helpful votes
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Great, but...
August 2, 2022

My new glasses are perfect! Unfortunately, it took my getting a bit ugly about the first pair for these glasses to exist. When I had my last eye exam, I asked for and received an Rx for reading glasses only. I copied the information exactly as given and waited for my glasses. When I tried on the new pair, I couldn't see anything at any distance. They were unusable. When I called to get a replacement, I was told I'd waited too long and I'd just have to buy a new pair. Nope. It was something like a week too late, by EBD standards. When I insisted that it was their responsibility to get it right, I finally got a re-order and a replacement. The new pair is perfect, and I can now read in bed without bending my neck at a weird angle. Finally!

Date of experience: August 2, 2022
Ohio
1 review
0 helpful votes
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Easy
August 2, 2022

Very easy to use with the prescription I sent them

Date of experience: August 2, 2022
Florida
1 review
0 helpful votes
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Fast, easy and good pricing
August 2, 2022

This is the 3rd time purchasing from eyebuydirect, I find the shopping experience pleasant and easy, once you know your style preference and sizing you can choose a pair of glasses in less than 5 minutes with prescription and everything.
Definitely keep in mind that some frames while not terrible might not be as durable as other pricier ones.
My last pair was acrylic and after me being rough with them for a couple months cracked below the nose bridge and had to replace them. Keep in mind that since I have astigmatism I use the glasses for everything not just reading and usually throw them in the bedside table drawer at night no case or anything, I've dropped them countless times and still I think they held up pretty well all things considered.
Last pair I decided to go with transition lenses since as I said I need to wear them for everything and I am pleasantly surprised as how comfortable the transition is, not once have I been bothered by the Miami sun when stepping outside, they adapt really quickly. I've always had one pair of regular prescription glasses and a pair of prescription sunglasses but I think this works out much better for me.

Date of experience: August 2, 2022
Nebraska
1 review
0 helpful votes
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Love the glasses
August 2, 2022

Love the glasses, they were what I expected and my prescription was on point

Date of experience: August 2, 2022
California
1 review
0 helpful votes
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Love it
August 2, 2022

Great items. Great experience. I love this website

Date of experience: August 1, 2022
California
1 review
0 helpful votes
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Overall good
August 2, 2022

Not enough frames for wide faces. Otherwise, all is good.

Date of experience: August 1, 2022
California
1 review
0 helpful votes
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Amazing
August 1, 2022

Really amazing experience. The glasses look like they did from the " try on" Felton the website and the are a great match. I appreciate the excellent communication and incredible deal! Thank you

Date of experience: August 1, 2022
Michigan
1 review
0 helpful votes
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Love my glasses but
August 1, 2022

Both of the glasses I ordered were a bit crooked (the bottom of one lens touches my cheek and the other doesn't) and I haven't been able to figure out how to fix that! I still love them. They're just slightly annoying to wear.

Date of experience: August 1, 2022
North Carolina
1 review
0 helpful votes
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Good product, great prices
August 31, 2022

Awesome way to get new glasses. I got three pairs for 150 and love them

Date of experience: August 1, 2022
Florida
2 reviews
0 helpful votes
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Great service and fast delivery!
August 1, 2022

I asked to replace my glases due to small defect, and it was done without delays and free, I just paid a small shipping charge.

Date of experience: August 1, 2022
Colorado
1 review
0 helpful votes
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Prescription Sunglasses
August 1, 2022

I ordered a pair of sunglasses and had prescription lenses put in them. The turn around time and quality was fantastic.

Date of experience: August 1, 2022
California
1 review
0 helpful votes
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10/10
August 1, 2022

I love all the glasses I bought! This was my first time using an online glasses company and I'm really glad I did!

Date of experience: July 31, 2022
Hawaii
1 review
0 helpful votes
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Great customer service and shipping. Had to return the glasses because the lens prescription was reversed

Date of experience: July 31, 2022