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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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There's no way to add an apostrophe in the mailing address. My mailing address has an apostrophe in it and the output address really confused the postal service. There was also no way to edit the address once the order was placed. Also, the material for these glasses seem cheap so we'll have to see how well they hold up. I guess you get what you pay for.
Best online Prescription Eyeglasses website by far. Hands down!
Ordering new glasses was so easy, and I have always been so very satisfied
I have been buying from EBD for many years, always been happy!
As always a great place to buy glasses, i have looked at other websites but i prefer EYEBUY!
Great way to supplement prescription lenses with fashionable eyewear
I made a mistake on the order form and was treated exceptionally well by customer service to rectify things beyond my expectations. Also, the orders are shipped much faster than from some of their competitors.
Easy site to order eyeglasses. However the try on option distorted my face into making it look wide, I just relied on product reviews to determine what I want
Easy to use. Good prices. Special offers. Coupons. Good cust svc
Ordered my first pair and was so happy with them I ordered 2 more pairs!
Glasses are a little on the large side but people told me they looked like Tom Ford glasses... which is great without the hefty price!
This site is so easy to use. I like that I can try on my glasses virtually so I feel comfortable with my purchase.
Easy
I have no regrets, I will recommend this to my friends
Always quick and easy with Eye Buy Direct! Love to get my glasses from them.
It was fine except every 5 seconds there was an automated message asking me if I need help and I had to keep clicking it off.
Was very simple and easy to order. Great communication along the way with order processing updates and delivery updates. Would recommend
I love the two pairs of glasses I ordered. I got them within 10 days. Great price, great website, great experience.
I'm very pleased with the products and service from EyeBuyDirect. The frames are just as stylish and strong as designer frames costing ten times as much, I was able to choose a couple designs I liked, and they arrived in my mailbox within a week. Very convenient and affordable.
Got my glasses in about 12 days. They are very good and I've already ordered a second pair. I would (and did) buy from Eyebuydirect again!
Easy and fast and great quality. Got lots of compliments!
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

