Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The experience overall was great. Definitely worth a try. 9.5/10 cause nothing in life is perfect.
The process to order the glasses was very simple. Once you have your prescription, it all goes very smoothly. It's great they even offer to show you where you can get presctiption. I also didn't have the prescription when I ordered, so I just ordered plain lensesand took them to my eye doctor and he replaced the plain lensses with my usual prescription.
Very good prices, and great selection. The website is so user friendly.
I wish your styles all came in at least black and brown. Black doesn't look good on me and some of the styles I liked only came in black
I wish your styles all came in at least black and brown
If you have your prescription it's a great way to save money and time. The only thing is that the "try on camera" option is often far from reality, but that's the deal, I guess.
Amazing quality and they look so good, i got the adore frame and the first day i wrote them to work i got many compliments
Great! Easy, good price. I received another pair of glasses really quick!
Easy ordering, a little longer delivery than expected
This is my second time bought from eye by direct. I'm really enjoy with my glass.
Wish there were more accessories but I really like the glasses options. I bought three different frames and I love all of them. Super cool, cute and stylish. And good quality! The metal frames are sleek and strong I don't think my glasses will be breaking any time soon.
Finding glasses you like is hard enough as it is. Finding them online however is a whole other experience. The delivery time was slow and not quick and easy to return as they claim to be. I took my chances because the website said they won't "ask questions," however for me to return my glasses, I needed to call or email someone. They asked a million questions on why I was returning and continued to offer me discounts to get me to replace my pair after numerous refusals. I will be sticking to in person purchases.
It was easy to fill out the eye forms and picking out frames and making sure the prescription was accurate. Any questions that i did have were answered right away. I did have a little trouble understanding what the sales rep was saying
The glasses were very pretty & I loved the look of them. Price was great but I my glasses were fine looking far away but reading was not good & I tried for a couple of days. I chose a bigger frame than I usually get & wondered if that made a difference.
Fast and easy. Great price for quality products. No complaints whatsoever.
The process was easy and when I made a stupid mistake with my purchase the person on chat was extremely helpful to correct my mistake.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

