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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,661
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,897 reviews

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Maryland
1 review
0 helpful votes
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DEFINITELY GIVE IT A TRY
November 3, 2022

The experience overall was great. Definitely worth a try. 9.5/10 cause nothing in life is perfect.

Date of experience: November 3, 2022
Guatemala
1 review
0 helpful votes
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Fashinable product, reasonable prices
November 3, 2022

The process to order the glasses was very simple. Once you have your prescription, it all goes very smoothly. It's great they even offer to show you where you can get presctiption. I also didn't have the prescription when I ordered, so I just ordered plain lensesand took them to my eye doctor and he replaced the plain lensses with my usual prescription.

Date of experience: November 3, 2022
Massachusetts
1 review
0 helpful votes
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Great
November 3, 2022
Updated review

Very good prices, and great selection. The website is so user friendly.

Date of experience: November 3, 2022

Easy to navigate
September 3, 2020
Previous review

Easy to navigate

Date of experience: September 2, 2020
New York
1 review
0 helpful votes
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I returned them
December 3, 2022
Updated review

I wish your styles all came in at least black and brown. Black doesn't look good on me and some of the styles I liked only came in black

Date of experience: November 3, 2022

I wish your styles all came in at least black and brown
October 12, 2022
Previous review

I wish your styles all came in at least black and brown

Date of experience: October 12, 2022
New York
1 review
0 helpful votes
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So easy
November 3, 2022

If you have your prescription it's a great way to save money and time. The only thing is that the "try on camera" option is often far from reality, but that's the deal, I guess.

Date of experience: November 2, 2022
Ohio
1 review
0 helpful votes
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Excelent
November 2, 2022

Amazing quality and they look so good, i got the adore frame and the first day i wrote them to work i got many compliments

Date of experience: November 2, 2022
North Carolina
1 review
0 helpful votes
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Awesome!
November 2, 2022

Great! Easy, good price. I received another pair of glasses really quick!

Date of experience: November 2, 2022
California
1 review
0 helpful votes
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Great!
November 2, 2022

Receive my glasses within a week and a half from ordering. Loved them!

Date of experience: November 2, 2022
Massachusetts
1 review
0 helpful votes
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Glasses
November 2, 2022

Easy ordering, a little longer delivery than expected

Date of experience: November 2, 2022
Maryland
1 review
0 helpful votes
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Good for price
November 2, 2022

This is my second time bought from eye by direct. I'm really enjoy with my glass.

Date of experience: November 2, 2022
Texas
1 review
0 helpful votes
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Sooner
November 2, 2022

Good quality this is my fourth pair of glasses and I like it everything

Date of experience: November 2, 2022
Alabama
1 review
0 helpful votes
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Cool Frames
November 2, 2022
Updated review

Wish there were more accessories but I really like the glasses options. I bought three different frames and I love all of them. Super cool, cute and stylish. And good quality! The metal frames are sleek and strong I don't think my glasses will be breaking any time soon.

Date of experience: November 2, 2022

Wish there were more accessories
October 11, 2022
Previous review

Wish there were more accessories

Date of experience: October 11, 2022
Texas
1 review
0 helpful votes
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None
December 2, 2022

I do not wish to review this experience at this time.

Date of experience: November 1, 2022
New York
1 review
0 helpful votes
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Finding glasses you like is hard enough as it is. Finding them online however is a whole other experience. The delivery time was slow and not quick and easy to return as they claim to be. I took my chances because the website said they won't "ask questions," however for me to return my glasses, I needed to call or email someone. They asked a million questions on why I was returning and continued to offer me discounts to get me to replace my pair after numerous refusals. I will be sticking to in person purchases.

Date of experience: October 31, 2022
North Carolina
2 reviews
1 helpful vote
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3 Pairs
October 31, 2022

It was easy to fill out the eye forms and picking out frames and making sure the prescription was accurate. Any questions that i did have were answered right away. I did have a little trouble understanding what the sales rep was saying

Date of experience: October 31, 2022
North Carolina
1 review
0 helpful votes
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Focus desired
November 30, 2022

The glasses were very pretty & I loved the look of them. Price was great but I my glasses were fine looking far away but reading was not good & I tried for a couple of days. I chose a bigger frame than I usually get & wondered if that made a difference.

Date of experience: October 31, 2022
Texas
1 review
0 helpful votes
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Review
October 31, 2022

It was fast and easy and my glasses were good. They got here quick and fit

Date of experience: October 31, 2022
Florida
1 review
0 helpful votes
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Great As Always
October 31, 2022
Updated review

Fast and easy. Great price for quality products. No complaints whatsoever.

Date of experience: October 31, 2022

Always fast and easy
August 11, 2021
Previous review

Always fast and easy

Date of experience: August 11, 2021
Maine
1 review
0 helpful votes
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Great glasses
October 31, 2022

The price is great and delivery is fast and glasses fit perfectly

Date of experience: October 31, 2022
Virginia
1 review
0 helpful votes
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Great Experience
October 31, 2022

The process was easy and when I made a stupid mistake with my purchase the person on chat was extremely helpful to correct my mistake.

Date of experience: October 31, 2022