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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,662
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,917 reviews

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Michigan
1 review
0 helpful votes
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Satisfied
December 20, 2022

Love my frames. Will definitely be back to purchase others.

Date of experience: December 19, 2022
South Carolina
1 review
0 helpful votes
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Good price
December 20, 2022

I loved the experience I will probably buy again. I recommend!

Date of experience: December 19, 2022
Illinois
1 review
0 helpful votes
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Always happy with my order and the quality is very good with all the customization.

Date of experience: December 19, 2022
Washington
1 review
0 helpful votes
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Dwheels
December 20, 2022

Great price. Glasses are very good. I ordered them a little too wide for my face but they will work.

Date of experience: December 19, 2022
Nevada
1 review
0 helpful votes
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The best way to get your eye glasses
December 19, 2022

Love the selection and easy process to order. I also love how there is always sales.

Date of experience: December 19, 2022
Pennsylvania
2 reviews
0 helpful votes
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Great experience with Eyebuydirect
December 19, 2022
Updated review

I love purchasing with Eyebuydirect. The prices are great and they are very quick to send the glasses. After purchasing about 10 pairs from them, I am a very satisfied customer.

Date of experience: December 19, 2022

Awesome
July 6, 2020
Previous review

Awesome. I love EyeBuyDirect.

Date of experience: July 6, 2020
Georgia
1 review
0 helpful votes
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Love my glasses!
December 19, 2022

The only hard part of buying from Eyebuydirect is making a selection from many to choose from. The rest is very easy and simple.

Date of experience: December 19, 2022
South Carolina
2 reviews
0 helpful votes
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Great service
December 19, 2022

I really appreciate the affordability and speediness of buying glasses through EyeBuyDirect my husband uses them now too.

Date of experience: December 19, 2022
Illinois
1 review
0 helpful votes
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Glasses and shades
December 19, 2022

Both products are outstanding very good material used doesn't bend or break easily would highly recommend price is definitely worth it and the deals are amazing

Date of experience: December 19, 2022
Florida
1 review
0 helpful votes
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Glasses were wrong
January 18, 2023

I returned the glasses to you. The frames did not look good on me, but more importantly, the lenses were awful! They were unusable. I know it was not a matter of getting used to them b/c I've worn progressives for many years. I think they may have been produced on the wrong base curve. Regardless, I returned and I am anticipating a refund.

Date of experience: December 19, 2022
South Carolina
1 review
0 helpful votes
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Perfect
December 19, 2022

Always love the glasses i get. Good pricing and very cute :)

Date of experience: December 19, 2022
Minnesota
1 review
0 helpful votes
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Sad…..
January 18, 2023

First order was great. This second order is terrible. Vision is worse with glasses on. Emailed for a return and getting no response from the company. I won't order here again.

Date of experience: December 19, 2022
Florida
1 review
0 helpful votes
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Great
December 19, 2022

I order two pear for my son they r very affordable and descent quality for the price

Date of experience: December 18, 2022
Texas
1 review
0 helpful votes
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Satisfied customer
December 19, 2022

Good price, timely delivery, used before. Got what I expected. Thanks!

Date of experience: December 18, 2022
Texas
1 review
0 helpful votes
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Great
January 18, 2023

It was simple. Fast and accurate. Appreciate the measurements given

Date of experience: December 18, 2022
California
1 review
0 helpful votes
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Easy, Reliable, durable
December 18, 2022

The glasses are great and overall I'm just happy and impressed with my purchase.

Date of experience: December 18, 2022
California
1 review
0 helpful votes
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Greatb
December 18, 2022

Great as always. I have never had a bad experience.

Date of experience: December 18, 2022
Ohio
1 review
0 helpful votes
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Low cost readers
December 18, 2022
Updated review

Great service - easy to use and super fast delivery.
Low cost frames combined with thin lenses make for nice addition to my eyeglass stable

Date of experience: December 18, 2022

I am working out the kinks in my prescription and ordering...
February 1, 2021
Previous review

I am working out the kinks in my prescription and ordering online - I just sent an order that I had set up earlier, but could not validate the prescription.

Date of experience: February 1, 2021
New Jersey
1 review
0 helpful votes
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So happy
December 18, 2022

Ordered on Black Friday and got my favorite glasses again. I honestly don't think I'll order from anyone else this was seamless and my prescription was on file so I just reordered. Delivery took really long but I think that was Black Friday madness.

Date of experience: December 18, 2022
Indiana
1 review
0 helpful votes
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Good Glasses / Long Delivery
December 18, 2022

I like this website. It's just I paid $20 for two day shopping. I would've thought they would make my order first and be delivered within 3-4 days not 9 days later.

Date of experience: December 18, 2022