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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I loved the experience I will probably buy again. I recommend!
Always happy with my order and the quality is very good with all the customization.
Love the selection and easy process to order. I also love how there is always sales.
I love purchasing with Eyebuydirect. The prices are great and they are very quick to send the glasses. After purchasing about 10 pairs from them, I am a very satisfied customer.
The only hard part of buying from Eyebuydirect is making a selection from many to choose from. The rest is very easy and simple.
I really appreciate the affordability and speediness of buying glasses through EyeBuyDirect my husband uses them now too.
Both products are outstanding very good material used doesn't bend or break easily would highly recommend price is definitely worth it and the deals are amazing
I returned the glasses to you. The frames did not look good on me, but more importantly, the lenses were awful! They were unusable. I know it was not a matter of getting used to them b/c I've worn progressives for many years. I think they may have been produced on the wrong base curve. Regardless, I returned and I am anticipating a refund.
Always love the glasses i get. Good pricing and very cute :)
First order was great. This second order is terrible. Vision is worse with glasses on. Emailed for a return and getting no response from the company. I won't order here again.
I order two pear for my son they r very affordable and descent quality for the price
Good price, timely delivery, used before. Got what I expected. Thanks!
The glasses are great and overall I'm just happy and impressed with my purchase.
Great service - easy to use and super fast delivery.
Low cost frames combined with thin lenses make for nice addition to my eyeglass stable
I am working out the kinks in my prescription and ordering online - I just sent an order that I had set up earlier, but could not validate the prescription.
Ordered on Black Friday and got my favorite glasses again. I honestly don't think I'll order from anyone else this was seamless and my prescription was on file so I just reordered. Delivery took really long but I think that was Black Friday madness.
I like this website. It's just I paid $20 for two day shopping. I would've thought they would make my order first and be delivered within 3-4 days not 9 days later.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

