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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Been ordering glasses since 2019 or before from EBD - only stopped when my favorite frames got discontinued (Stanford) and now they're back! As always, appreciate being able to have good quality frames and lenses without having to spend hundreds per pair :)
Nothing more to add. Just great selection! I will be sure to recommend.
Great experience with my first purchase. When I entered the incorrect number, they reached out to me to get the correct number prior to fulfilling the order.
Super happy for my previous purchase and now I'm buying glasses for my daughter.
I loved the glasses but they loosened up a bit, hopefully I'm choosing a better fit this time.
I've gotten 3 or 4 pairs through eye buy direct and I love them.
Eyebuydirect is simple and easy to use. I love the try on feature. I also love that you can add your prescription without having to upload the official one from the optometrist - especially since I never know where it is! With great prices it's easy to try new styles and step out of your comfort zone.
Excellent prescription fit and vision. Great price compared to what I usually pay
Easy to order., Quick processing from order site. Less expensive!
Have everything you need or want at a fraction of the cost! AND I can try them on virtually?! Amazing.
I've ordered from here since 2015. Better prices than the stand alone stores
I have ordered several pairs of glasses with Eye Buy Direct. I have had to return one time and it was so easy! I only returned because I didn't like the look of the glasses on my face.
I ruined my lenses one time and had to order an inexpensive pair to get by. Its over a year later and I'm still using that "cheap" pair of glasses!
Great choices, don't break the wallet, fast and easy, definitely recommend!
Easy contact to get in touch w a representative quick response t questions about order
Been buying glasses here for years now, airways a great deal and great service! Thank you EDB!
Love the buying experience with EyeBuyDirect. The glasses are high quality, for a great price and timely shipping.
I had a great experience last time. I had trouble with the frames I got and was able to exchange them easily. I got the new frames quickly and they were perfect!
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

