Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It was my first experience with Eyebuydirect. I was pleasantly surprised and am processing my second order now.
All glasses have been great except for one pair had a plus sign and 3 numbers imprinted in the lens.
I have purchased many pairs over the last two years, including brand name. No one beats their prices, service and speed
I was impressed by the "try on" feature. The glasses arrived quickly and are good quality for the price. The styles were on trend.
Had a pair of glasses I bought from you for years! Thank you! I will keep coming back.
It was difficult to match new selections with previous prescriptions. Much better now. Current rating would be five stars. Four stars based on historical experience over many years.
I love that these glasses are affordable and they have great BOGO deals. Having multiple glasses wearers we have spent hundreds on glasses feom the eye doctor that have gotten lost or broken within weeks. I now purchase multiple pairs from eyebuydirect so I have multiple options on hand. More fashion options and less stress!
Faster and good quality of any frame and lenses.
I will recomend this company for everone looking for prescription sunglasses
I've gotten several pairs from here and they are some of my favorite ones, even over the expensive "name brand" ones! Great quality and so cute
I received wonderful support from the customer service agent today. She helped me return a pair that did not work for me. I was offered 15% off a replacement too, so I ordered a different pair.
The process is very easy. The app is simple to navigate. Quick delivery. The glasses fit great.
Back in 2019, I bought a cheap pair of glasses. Very similar to, if not the "Nomad" frames they still have available on the site. I got the basic lenses.
I wore them every. Day. For 3 years. They never broke, or sustained any serious damage.
One day, I finally stepped on them hard enough to brake off the arm and bend the frame. AND I STILL WAS ABLE TO REATTACH THE ARM AND WEAR THEM FOR A FEW MORE MONTHS!
I still have them, and started wearing contacts. Now I'm read for a new pair of glasses; so I came back to Eyebuydirect. I'm getting TWO pairs for $60. Two pairs of prescription glasses.
The prices have stayed consistent.
I recommend Eyebuydirect to everyone I meet who is buying new glasses!
Excellent glasses and frames, too many fees when buying. :)
I ordered two pairs one I loved and the other I did not. I wish that I could have had the option to try the pair on with my camera. The set I did not like at all this option was not available. It was a more expensive pair and with this technology I think I would not have purchased this pair. As a customer I appreciate this technology.
I'm not sure why the price is so different. I do t like how I bought the same glasses from 4 months ago, except this time the price was double. It makes me sad.
Originally, I wanted to buy Ray-Ban RX7239 Alain. But there's no sale for it and I had to change my mind and pick a different brand of glasses.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

