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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I've ordered 5 times and haven't been disappointed once. The lenses and frames last against my tireless abuse of free purse floating to hiding under the car seat. I tend to get my glasses fast after ordering and there is a lot quality guarantee! Definitely worth returning to.
Ordering is super easy and fast. Glasses look great and they come very quickly. Thx!
Always perfect. Love the prices and customer service. My favorite place to buy glasses.
Great experience! Love the try on feature, love the styles! Always get complements and people always want to know where i get them from lol.
Apparently filtering by prescription and choosing a saved prescription is not enough, after the order is confirmed, they ask for more money.
I have made several orders, and all of the orders were perfect. And dlthe warranty works flawless. Keep up the good work TEAM!
It was good. Decent price, good selection and the script is right. Why you sent me a bright yellow case for aviator sunglasses is mysterious in a bad way
The glasses arrived quickly and were just as described. I love each pair that I have. I was able to get 2 pairs for less than a normal order.
Easy to order online! Have ordered several times. Always love my new specs!
So convenient and good quality glasses for the price, also arrived pretty quick!
This is my first time buying glasses online, and I was pleased with how easy the process was and my glasses are great
I have always had good experiences with these lenses, and the cutest styles I can find in this price range.
Best glasses I've purchased online. Awesome experience. Very pleased
It was wonderful just what I expected the service was amazing
I can shop at my own pace at any time 24 7 that and free shipping is great
I purchased glasses from you a couple times. They seem to be inexpensive and easily purchased.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

