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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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The Extreme Terrain bed cover was very easy to put on the bed of my Toyota Tacoma and makes my truck look very sharp. The Proven Ground EZ Hard Fold Tonneau Cover looks like a soft cover but is actually a hard cover which I would highly recommend due to soft covers tend to have more issues than a hard cover.
The price online was higher than the price in the catalogue I received that same day. The item had a coupon code for 15% off. I was told it did not apply; that it only applied to "open box" items... all of which were missing the necessary installation component. The sales rep with whom I chatted was value free. Couldn't answer any questions without "checking with"... someone. If the product was not exactly what I wanted, I would have gone elsewhere. Probably shop elsewhere moving forward.
Disappointed in New England
Some items arrive quickly other items lost. After reporting undelivered item must wait another 48 hours to follow up. I order a lot on line very little issues and when it happens it's usually the carrier.
On line chat person was very helpful and personable. Having that experience helped me to know ET would make it right.
Paid for 2 day shipping with an expected arrival date two days later from the time of order. 24 hours later still only at the label created step on FedEx. Maybe it will miraculously update overnight and the part will show up on time. If not my plans to work it on a day off are diminishing and if it doesn't show up as expected might as well paid for standard ground.
Hi Nathaniel!
Really sorry for any delay you experienced with the shipment of your Dana 35 Rear Axle Shaft Outer Seal.
As I reviewed in the voicemail I left you- I issued you a $10 store credit voucher that you can use on your next purchase with us.
Please call me back if you have any questions or if you would like to discuss your feedback.
Thank you for reaching out.
Amy
EXT 1257
Arrived in great shape, on time, and with great care
Worked with Erik, he was helpful and helped with order.
Order front bumper, winch and trailer hitch. Came as ordered in only a couple days. Each part fit as described. Very happy!
The part was accurate for my vehicle and was cheaper than other websites that I saw.
Package arrived the next day, looks just like the picture, super easy install only took 20 minutes
Always best deals! Prompt delivery. Even used FedEx when not required. Great customer service.
I've been a recurring customer since I got my Bronco in Nov 2022. Extreme Terrain has a wide assortment of Bronco gear that never disappoints when I receive it. The customer service team is always responsive, friendly and knowledgeable.
Quick and easy! Fast delivery and quality product. I will buy from this co in the future.
After waiting 16 days, emailing 6 times, sending pictures, calling 4 times, and spending 127 minutes on the phone I got no help or resolution.
I ending up cutting the wrong brackets they sent me to make the Go Rhino running boards I purchased work. Customer service people were nice but completely useless. Lastly, they told me they we would refund me $35.00 on a $450.00 purchase for my trouble but never did.
Steve,
Really sorry about your experience with your brackets. I left you a voicemail, please feel free to call me back if you would like to discuss.
I see that we issued you out a replacement and credited back $35.00 to your credit card. However, I would be happy to speak with you and
Make this right for you. Please call me directly at extension 1257.
Amy
I'm glad to have found what I was looking for(and so decently priced thank you), the package was in another box so my flowmaster want just out in the open, thank you so much. You guys rock.
As the titles says…delivered in a decent amount of time from order. Impressed and would recommend.
The guy helped so much with my order.
He found a stronger winch for the same money.
I was looking at a 10,000 pound winch he found a 12,500 pound winch.
Thanks for your help.
James
I received my order with some damaged parts and you have been very slow to get new replenishment parts out to me.
Hi Steven,
I am really sorry about your experience with your running boards and I am glad we were able to get that taken care of for you.
If you should have any other questions, please feel free to reach out to me. I would be happy to discuss your experience with you.
You should have my extension but just in case- it is 1257.
Amy
Mike was knowledgeable about the products and very helpful with any questions.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there Dave,
Thank you for sharing your experience regarding the top you purchased. Really sorry to hear that you feel that way.
I would like to discuss your feedback with you. When you get my voicemail please feel free to call me back to discuss.
You can reach me directly at extension 1257. I hope to hear from you soon.
Amy