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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Just Empty Every Pocket… but since this requires 50 characters, PLACE YOUR ORDER! You won't be disappointed 👍🏼
I went on the website to look for a roof rack system. I had questions and went on the chat and was offered a phone call back. I was helped by Scott and he guided me to a system that is going to be ideal for my needs. He didn't try to upsell me which he definitely could have! I appreciate that and now have more money for other Jeep mods.
Found what i needed. Ordered it. Then received it. It was correct, and had all the necessary hardware.
Found what I needed but the mix of serviceable vs non serviceable ball joints on the same drag link is disappointing. Also not delivered with a grease fitting,nor your support staff being able to identify what the fitting was left scrambling to finish the job.
Like the filtering to quickly get to what I need and easy checkout.
Quick & easy install. Took 2 minutes. This replacement is more flexible than the first one I purchased 5 years ago.
Easy to buy, great product. One of the round metal cover pieces on my CV axle was bent upon arrival, easy fix for me though.
Nice seats but no way to use existing seatbelts, a dealbreaker I never even thought about, my bad so only right, I guess, that I have to pay return shipping..
Description sounded like it would work as wheel lock but it did not.
I needed a new fog light for my Jeep Wrangler, and was hoping to find the exact one to replace the old. I searched everywhere and they said it was discontinued or not in stock, I then came across this amazing website and not only did they have it, they got it to me super quick!
The exhaust was well made with no scratches or nicks. Hardest part was removing the old one (about 45 minutes).
Received the product exactly as I ordered and it came within a few days
Well pleased and pleased overall. Good to deal with. Thanks for great service.
I forgot to enter a coupon code. I immediately messaged a representative to ask if it could be applied after the fact, and they said no. I asked if I could cancel my order so I could reorder with the code, and they said it was already processing. Really?
I got the cover because I live in the country and if you wash your truck it will be dusty due to cornfields or full of pine needles, I've been using it for less than a week and I regret not getting it sooner, it does the job and the truck looks clean and there's no more piles of pine needles all over the wiper wells.
Very positive and smooth sailing! I like the customer service.
The barricade rack had terrible fitment. Nothing was square. Half the holes had to be drilled out to work.
Hello Paul,
I just left you a voicemail regarding your review above, as I stated we appreciate you taking the time to write the review and give us feedback on our products and customer experience. We are continually to improve and value our customers feedback. I have issued you the voucher and as stated it is good for 6 months and can be used online or over the phone with our sales techs. If you require further assistance please do not hesitate to reach out to us!
Thank you,
Allison
I ordered gears paid for them with my card, and then my order was cancelled but I don't know why. So I guess I will order from someone else
Hello Allison,
I'm sorry to hear your order got cancelled after you placed it I do see that we sent you an email on 10/11 explaining why the order was cancelled but our security system flagged your order for your protection. Unfortunately when this happens we do not get an exact reason as to why but a lot of times it has to do with the card billing address and address provided on file not matching or name on the card is incorrect. We apologize for any inconvenience this may cause you. If you haven't ordered from another supplier yet please check your billing information and you are welcome to replace the order online or give our Sales Techs a call.
Thank you,
Allison
Products were high quality and shipped quickly. I will continue to order all of my Jeep items from here.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Tammy,
I'm sorry that you were unable to use your coupon on your recent purchase, I did find an order from 10/2 with 3 parts on it that I assume is what you are referring to. Since I couldn't reach you by phone and your voicemail was full I went ahead and issued you a voucher to your account that is good for 2 months and can be used online or over the phone with our sales techs. If you need further assistance please do not hesitate to reach out to us!
Thank you,
Allison EXT 1896