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ExpressPassport

3.9

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ExpressPassport Reviews Summary

ExpressPassport has a rating of 3.9 stars from 301 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ExpressPassport most frequently mention customer service and post office. ExpressPassport ranks 3rd among Passports sites.

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Aaron R.
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A+ customer service
June 6, 2018

A+ customer service.
A+ process.
A+ speed.

These guys do it all.

Date of experience: June 5, 2018
Brandon R.
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I just tried to leave a review but the page crashed. Anyway, good service. It saved me a trip to Chicago or Detroit. Express Passport expedited my documents and I didn't have to cancel my trip.

Date of experience: June 5, 2018
NA F.
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...
June 5, 2018

Date of experience: June 5, 2018
Bahama B.
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I needed my passport in about 10-12 days from departure. From start to finish Express Passport was there for me all the way! They give you easy steps to follow and whenever I had a question they were available. Most of the cost goes toward the passport cost and FedX so their charge is reasonable. I got my passport in time delivered by the date they said. I highly recommend them. Excellent service!

Date of experience: June 5, 2018
Max L.
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INCREDIBLE!
June 5, 2018

INCREDIBLE! I have worked in customer service for over two decades so I know when a company cares about their client experience. Great team here and great support! Thank you to everyone at Express Passport! I will recommend you to anyone that needs a passport super fast!

Date of experience: June 5, 2018
T N.
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My passport was back in my hand within 3 days. I was nervous this wouldn't work but it was surprisingly easy.

Date of experience: June 5, 2018
Travis H.
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I wasn't sure I could trust all the 5 star reviews, but Express Passport and their entire team saved my trip! Canada has that 90 day validity thing so I needed my passport renewed and fast. I drive truck so this is my livelihood at stake. They did it all for me. Definitely and infinitely worth it.

Date of experience: June 4, 2018
Frances B.
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Staff was friendly and helpful
June 5, 2018

Staff was friendly and helpful. I probably didn't even need the service but since my cruise line recommends a passport, I went ahead and did it anyway. My passport is good for 10 years now so I guess I just need to travel more!

Date of experience: June 4, 2018
Yao L.
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Good experience
June 4, 2018

Good experience. Thumbs up for a fast turnaround time.

Date of experience: June 4, 2018
Melinda O.
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I didn't know a minor's passport could not be renewed. My son is already 7 so his baby passport expired. I had to do the whole process over again and my trip was about 2 weeks away. I picked Express Passport based on the reviews and they saved the day. Hugely thankful for their A+ efforts!

Date of experience: June 4, 2018
Paul D.
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No issues
June 4, 2018

No issues. Service was exactly what I expected. Passport delivered on day 3. Fees and instructions easy to follow.

Date of experience: June 4, 2018
Alicia R.
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I found Express Passport via the recommendation of a friend. I never would have known about this industry if she hadn't told me it was possible to get a passport within 48 hours. I got my passport very quickly and the team that helped me was very thorough and professional.

Thank you to everyone that helped me!

Date of experience: June 4, 2018
Dinesh A.
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Once I realized I needed my passport by last Friday, I knew I had to get over the price and just do it. It ended up being a little cheaper than I expected but either way it was worth it because MEXICO BABY!

Thank you to the Express Passport consultants. Your email status updates were great too!

Date of experience: June 3, 2018
Tim K.
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Yall came through in a clutch!
June 2, 2018

Yall came through in a clutch! Unbelievable. I just got my passport (it was delivered this morning). I am so happy! Thank you!

Date of experience: June 1, 2018
Dan S.
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Very satisfied but i hope next time i renew my passport early to avoid extra fees

Date of experience: June 1, 2018
Laura T.
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Step by step, day by day
June 1, 2018

Step by step, day by day. Follow the instructions and wait your days. It's that easy. Special thanks to all the reps that helped me. I literally think I spoke to the entire company because I kept asking so many questions. I love that you all pulled it off. It works!

Date of experience: June 1, 2018
Ryan J.
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Much faster than I anticipated
June 1, 2018

Much faster than I anticipated. The process was overwhelming but I took my time and the support staff was very friendly and helpful.

Date of experience: June 1, 2018
Amanda F.
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OMG I almost forgot to review!
June 1, 2018

OMG I almost forgot to review! If you are thinking about traveling and you need your passport processed super fast, give them a call! They will tell you what it will cost to get it done and exactly what you need. They do all the hard work to make sure it's processed in time. Def worth it!

Date of experience: June 1, 2018
NA M.
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Nothing much to say
June 1, 2018

Nothing much to say. Very happy with the process. Passport was delivered in 3 days.

Date of experience: June 1, 2018
Arianna M.
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Full disclosure: I actually called to cancel right after I placed the order. I didn't think I could get my passport in time and I was also worried about the cost. However, I spoke with the rep at Express Passport and he assured me that I could definitely get my passport renewed in time. He also helped me make sure I didn't overpay, which was a relief. I ended up keeping the service and I am really thankful they took the time to just listen to me and guide me through the process. I'm about to leave for the airport tomorrow and I couldn't be happier! Thank you to Express and their team!

Date of experience: June 1, 2018