Express Highs
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Express Highs Reviews Summary
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There are excellent shops with good products who are reliable, transparent and communicate well. Unfortunately express highs isn't any of those things…. They are straightforward scammers.
UPDATE
To be clear…. I spent £278 with this company and received nothing. I've given them the further information requested and they didn't reply. Their responses here are just window dressing.
UPDATE 2
I guess you didn't read my PM
UPDATE 3
I'm not going to go back and forth with this scammer. I stand by my original assertion and will leave it to readers to draw their own conclusions.
Qualifyed sendings, mostly fast.
The Quality of the products is great. First time they send me another thing because it was out of stock, but it was even a better product.
My order is still processing today and i made bank transfer 10.07.23. I send them an email with bank transfer confirmaion but they didn't respond me!
Update: order is processed, i will update review when i recieve my order
Hi
Can you please check the order number again, it must contain 5 digits. We tried looking by your name published here but nothing comes up.
You can edit your existing comment here and if there is any issue we'll resolve it for you.
Best regards
Express Highs
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Update: We've got your order id, you must have sent the payment from a different name, we do have a payment with the same value but no order reference and the name does not match. Customer service have e-mailed you earlier today as we need you to confirm the IBAN number from which the payment was made in order to make sure that the payment is yours.
Site is safe, i love your products and price is real. This is my favourite site and i will order from you more with sure
These con artists will take your money, tell you they've sent your order - but nothing will ever come. Don't be fooled by the fake positive reviews on here, they'll have written them themselves! I wasted £40 on these criminals, don't do the same yourself, shop elsewhere!
Reply to Express Highs -
Hello EH. You're saying that I didn't use registered mail for my order - absolutely correct. And the only reason for that is you DON'T OFFER THAT OPTION FOR GERMANY! It's even written on the invoice that you don't! So i'm not sure how I was supposed to have chosen a postage method that you clearly said you won't offer?!...
Hi Simon
What is your order number please, we'd be glad to help if there is something wrong?
Best regards
Express Highs
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Update: You can provide an order id for us by editing your existing comment, so that we can assist you further. Thank you!
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Update: Hi Simon
We have received your order id, please note that you ordered Research Chemicals to Germany with regular mail using a mail forwarding service - this is why it is not possible for us to track your order. If you wish for us to take responsibility for the delivery - please do not order regular mail shipments - they are impossible for anyone to track as is explained on our website.
We can ship RC's to almost anywhere in the EU with tracked shipments, in which case we accept full responsibility for the delivery, all of this information is available on our delivery information page, and to be more precise - you can find shipping restrictions information on every product page of the Research Chemicals shop.
Legal Highs Shop products are also always sent with tracked delivery, and we can do that for Germany as well.
Best regards
Express Highs
Update2:
Hi Simon
You are correct, products from the Research Chemical shop can only be sent to Germany with regular mail without tracking(industry standard at the moment) and we can not trace the order or provide reships under these conditions and this is what it states on every RC product page, delivery information page and the checkout page of our website. This is why we can not help you in this case, but since you are actually using a mail forwarding service and don't necessarily have to use it in Germany - we ship Research Chemical shop products to other EU countries as well with tracking and in that case we do accept full responsibility for the delivery because we can easily see if your order has been delivered or not.
Our point here is if you see that the product can't be shipped to the location that you have chosen with tracked delivery and it states that we can not accept responsibility for this shipping method - please do not expect us to be able to track it or accept responsibility for the shipment afterwards.
Legal Highs Shop products, for example, are always sent with tracked delivery no matter the destination, it is only Research Chemicals and only to Germany, Austria, Denmark, Sweden, Iceland, Finland or Norway that can only be shipped with regular mail, other destinations - we ship with DHL or Fedex always tracked.
Nonostante abbia fornito tutte le prove necessarie dello smarrimento del pacco, tramite il corriere DHL, a tutt'oggi (sono trascorsi 45 gg) si rifiutano di rispedire e non rispondono alle mie email. Non sono seri e affidabili, soprattutto non rispettano il contratto di trasporto che hanno stipulato con la DHL, che preverde in caso di smarrimento, una nuova spedizione. Non farò piu ordini da loro! Ho dato mandato al mio avvocato per inadempienza contrattuale.
Hi Giampero
We apologize for the issue, for us your tracking number shows that it was delivered to a DHL Service Station, which is why we were not aware that it was actually lost, as you can see on this screenshot here: https://ibb.co/mJ7VFJs
We understand now that DHL have probably misplaced your parcel and you will receive a reshipment for your order as soon as possible, your order on our website has been updated already.
Best regards
Express Highs
Unreliable store, ordered twice, the first time they didn't put what I ordered, the second time the package did not reach, the support service stopped responding. I do not advise using the services of this store, there are more reliable suppliers.
Hi Siarhei
It does not say anywhere on our website that orders are sent within 24 hours, instead we state on our delivery information page and on the checkout page that orders are sent within 24-48 hours Monday till Friday.
The difference between Express option and Standard is still a few days within the EU, so there is definitely a point for customers who wish to receive the order faster.
We apologize for the disappointment, but for the payment received on Wednesday afternoon, even if we shipped your order on Thursday there would still be no guarantee from any courier company that you will receive the parcel in Finland by the weekend. Your order has already been sent, the tracking number will be updated in your account today.
Best regards
Express Highs
Great variety of products.
Very good quality products. Prices defying all competition. Super fast delivery with express option. The after-sales service was able to meet my expectations. Very discreet packaging. No doubt this company is serious and offers quality service. I really recommend this store to those who are looking for product quality that does not change over time.
Thank you EH!
EDIT: 29/05/23
Hello, the problem being solved, I can only be satisfied. Thanks for doing the needful. I'll keep you up-to-date.
New order placed:
Order number: 5 3 9 4 8
Transaction ID: ch_3ND7hiEWbPagGWt60ehw4aGK
EDIT 05/27/2023:
Obviously, there is a misunderstanding here.
I was debited €69.73, as expected when ordering.
I don't understand your message at all.
The order for the amount of 31.09 dates from 2020, I do not understand the link with the problem here, see attachment. I will also send you the screenshot during checkout. There you will find the transaction ID.
For the shipping method, it would be good to specify it before. I would not have paid an extra 24€ Euro for a non-express private transport service. Thanks
26/05/2003
I paid for UPS express tracking. The order is sent to me 3 days after the processing of the order in simple tracked international letter?
Parcel stuck in customs obviously.
Useless after-sales service...never again
Take care of your money, It's not the shops that are missing. This site was working well for a while, but it's over.
EDIT 25/05
You have finally found the sent email! You answer this:
"Hi Thanks for your e-mail. Please note that your order was processed on May 24th, which means the payment was received on that day. However, as per our shipping policy, orders will be shipped 48 hours after payment confirmation. Thank you for your understanding!"
The order was placed on the 20th!
It was immediately debited!
You spin around...
Hoping that the situation improves quickly. It doesn't give a good feeling. We expect more from a service like yours. It's not the shops that are missing.
And I understand that mistakes can happen. But, communication could be better.
Ordered a bunch of times,even got a reefund once...and yes they have free shipping,last time was from dpd,and time before that was fedex...had no problems,good communication,quick response and they dont work on weekends...i will order again
Ich habe auch vor einem Monat bestellt und werde ständig vertröstet. Bis jetzt nichts erhalten! Einstmals gab es einen Fehler in einer Abteilung,dann Lager leer.dann sollte mir ein Ersatz geschickt werden bis heute nichts da. Und jetzt kann man auch gar nicht auf die Website. Hoffe mein mein Geld ist nicht weg.
Auf meine Bewertung wurde mir geantwortet aber bis jetzt hat sich weiterhin nichts getan. Weiter Verzögerungstaktiken. Gebe dem Unternehmen jetzt bis Montag Zeit ansonsten werde ich mein Geld zurück fordern.
Hallo
Wir entschuldigen uns für die Unannehmlichkeiten, unsere Website funktioniert einwandfrei, es gab keine Probleme damit.
Wenn Sie eine Bestellung aufgegeben haben, die Forschungschemikalien enthielt, als wir die Verfügbarkeit für Deutschland aktualisiert haben, können Sie sich mit uns in Verbindung setzen, um eine Rückerstattung zu erhalten. Außerdem muss sich der Kundensupport zuvor mit Ihnen in Verbindung gesetzt haben. Wenn Sie hier eine Bestellnummer angeben, kann ich Ihnen ebenfalls weiterhelfen.
Mit freundlichen Grüßen
I ordered a product. They didn't tell me I'd need to contact an intermediate delivery company. THey say they can't send it to me directly. I aske my money back, they changed the order status to processed but still not sending it nor giving me tracking number (of course). I keep asking for my money back and nothing. I'm opening a dispute through my bank to get my payment back (if I'm lucky). Don't trust them.
Hi Francisco
We apologize for the inconvenience we caused you, you happen to have placed the order when we changed the availability of the product for other countries, we expect to be able to ship the RC that you purchased outside of the Netherlands this week again.
We have already refunded your order, please check your e-mail and please check back with us in a couple of days, the product page has an indicator of where the product can be shipped to directly, and it will update soon.
Best regards
Express Highs
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Hi Francisco
Can you please update us on the status of your refund, is everything okay?
Best regards
Express Highs
Excellent shop, good products. Reliable. I've been buying from them for years whit no problems. Costomer service ok.
Super, top le produits a essayé j'espère avoir un code de réduction au plus vite. Bizaro cet pour moi le meilleur produit
This site has so much variety and alot of products to choos from it has great costumer service and fast shipping i would recommende it
This site has so much variety and alot of products to choos from it has great costumer service and fast shipping i love the site and i would very much recommende it
I am Italian.
My name is BARBARA P. And I made 2 orders and after a bit late I got my things. Lots of choice: Spices, herbal incense, bath salts, RC's, etc…etc… The quality is supreme and the price is very good. The only problem is that since when do you order upon shipment can take more than a week.
Order ******* (five-one-four-four-five) dated February 7,2023, after placing the order, I paid with Bitcoin and followed the procedure that was indicated to me. The order is still awaiting I don't know what, since I have provided all the proofs that I paid the 'order. It seems that they can't find the payment, but the suspicion is that they don't want to deliver the paid goods to me. This is the second order, after the first one, for around €30, went well, I had decided to increase 60€) always to try before arriving at the 150/200€ orders that I usually make from a competitor (RC, NOID, SPICE) and that I wanted to try from them after having verified the quality, price, speed and reliability.
ORDER PROCESSED AND SHIPPED THE 16 FEBRUARY,9 DAYS AFTER I HAD PLACED THE ORDER.
BUT ALL'S WELL THAT ENDS WELL, BECAUSE THE QUALITY OF THEIR GOODS IS NOT DISPUTED, THE CHOICE IS VERY MUCH AND, ONCE THEY HAVE SHIPPED IT, IT ARRIVES FAST..
Hi Patrick
Apologies for the misunderstanding with your bitcoin transaction id, we are glad everything is sorted now!
Best regards
Express Highs
The sites legit. The products are what an experienced user would expect.
Unfortunately delivery to Aus takes about a month after shipping and they can be a bit tardy with getting it in the mail. So plan your orders for regular supply.
4 stars for being legit.
From the business
[EN] We offer 100% free samples to all new customers from the EU, please visit our website and scroll down to the information section to request your free sample.
[FR] Nous offrons des échantillons 100% gratuits à tous les nouveaux clients de l'UE, veuillez visiter notre site Web et faites défiler jusqu'à la section d'information pour demander votre échantillon gratuit.
[DE]Wir bieten allen Neukunden aus der EU 100% kostenlose Muster an. Bitte besuchen Sie unsere Website und scrollen Sie nach unten zum Informationsbereich, um Ihr kostenloses Muster anzufordern.
[IT] Offriamo campioni gratuiti al 100% a tutti i nuovi clienti dell'UE, visita il nostro sito Web e scorri verso il basso fino alla sezione delle informazioni per richiedere il campione gratuito.
[ES] Ofrecemos muestras 100% gratuitas a todos los nuevos clientes de la UE, visite nuestro sitio web y desplácese hacia abajo hasta la sección de información para solicitar s...
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Hi John
We are sorry that you had an unpleasant experience with us, can you provide us more details on what exactly was wrong and your order number please? You can do so by editing your existing comment and adding an update.
Best regards
Express Highs
UPD 1: Hi John We received two order numbers both were shipped to you with regular mail(RC's) to your mail forwarding address in Germany. Can you elaborate what we did wrong please?
UPD 2: Hi John We are still waiting for you to give us any update on this?
UPD 3: Yes, we have received the two order numbers from you as stated in UPD 1, we are not sure what exactly we did wrong if we shipped both of the orders to you to your mail forwarding address in Germany exactly as you requested us to do using regular mail? Please note that you ordered Research Chemicals to Germany with regular mail using a mail forwarding service - this is why it is not possible for us to track your order. If you wish for us to take responsibility for the delivery - please do not order regular mail shipments - they are impossible for anyone to track as is explained on our website.
But since you are actually using a mail forwarding service and don't necessarily have to use it in Germany - we ship Research Chemical shop products to other EU countries as well with tracking and in that case we do accept full responsibility for the delivery because we can easily see if your order has been delivered or not.
Legal Highs Shop products, for example, are always sent with tracked delivery no matter the destination, it is only Research Chemicals and only to Germany, Austria, Denmark, Sweden, Iceland, Finland or Norway that can only be shipped with regular mail, other destinations - we ship with DHL or Fedex always tracked - all of this information is available to our customers not only on the delivery information, but also on every product page from the Research Chemical shop.
UPD 4: Hi John, no we have not received a PM from you, our inbox here is empty which is why we have to respond to you here.
We've tried to look up the mail forwarding service you used and are you sure that you are even allowed to get regular mail shipments there? Regular mail is not a package, and "documents only mail" is on their prohibited list:
https://shipgerman.com/shipping/limitations/