Express HighsReviews 216

Not a good service…2 months and my order still hasn't arrived. Plus put of ten emails they respond only once with same answer always ' we have noticed the relevant department'

Nachdem es Schwierigkeiten mit der Zahlungs Zuordnung gab, hat der Kundenkontakt scheinbar Super Funktioniert und meine Sendung ist auf dem weg. Somit auf jeden Fall Empfehlenswert! :)

DELIVERED AS PROMISED SO I CAN SAY I AM SATISFIED VERY SATISFIED
DELIVERED AS PROMISED SO I CAN SAY I AM SATISFIED VERY SATISFIED
DELIVERED AS PROMISED SO I CAN SAY I AM SATISFIED VERY SATISFIED

Nach kleiner Fehllieferung wurde prompt nachgeliefert
Versand war auch fix
Kann ich gut weiterempfehlen

Research chemicals have brought us closer to the deepest depths of the human psyche. A little more expensive but worth it

I placed an order (#*******) on January 2,2024, and still, I have no delivery tracking number or any product.

After 10 days of waiting I engaged with customer support, and their reply goes as follows:

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Hi

Thank you for reaching out to us. Unfortunately, this order has not yet been updated and I have now forwarded your complaint to the appropriate department for an update.

However, in most cases, the order may have already been shipped and the team made a mistake by not updating the tracking status. However, as soon as there is an answer to this case, you will be kept informed. We apologize for any inconvenience.
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After 15 days I have opened another customer service case and the reply goes as follows:

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Hi

Thank you for reaching out to us. Please note that a case regarding your order has been escalated and you will be notified as soon as there is an update.

We apologize for any inconvenience caused.
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I'm based in Europe(Spain), and usually, I receive stuff from the Netherlands and in worse cases the deliveries take one week.

At this point, I'm starting to realize that I've been scammed and that my only hope now is to open a dispute with my bank to try to recover my money.

I seriously do not recommend this shop as it seems to not be reliable at all.

Also was du hier Bestellst kannst du auch Genießen Qualität... Es dauert schon ne Weile aber es lohnt sich Danke an das Team

Good produits good prices. Fast shopping.
Best herbal incense AT good Price. Love thid site. Best ever

No problem but you have to wait, comunication not easy but the most important is the the product finally arribes

Third time ordering from this site now always delivered to me and always pleased with the order of out of stock they send another item same quality ime in UK follow their website advice and always delivered to me pleased with them every time never failed me yet promise faithfully Michael

Order #******* was paid a week ago, but i am still waiting on responses of 2 emails about processing of my order... seems there is no customer service and when I see some of the reviews here about similar problems I notice the only way to possibly get them to notice you is by asking for help in a review. Let's hope it works, fingers crossed.

Edit: got response and it seemed they couldn't find my payment, but this issue was resolved within 30mins. I'll get my tracking number tomorrow.
They do though keep telling me that there is a problem with me receiving mail, but I'm 100% sure the issue is on their end.

My tip for them would be to visually show their email for contact... because from my and seemingly others experiences the 'contact us' link seems not to work correcty.
Another tip would be to get their payment system better linked to orders placed.
These 2 seemingly minor issues have mayor consequences.
Added 2 stars for quick and correct customer service, and will update and make it 5 stars once I've received my order... ofcourse I will ad a little about the satisfaction of the product.

Edit: so 3 days ago I get the promise that the order will be shipped and that I will recieve a tracking number the next day. I mean, if I were them I would make an exception and work as hard as possible to get that tracking number send to my customer within the hour, to make up for my mistakes.
But they promise to send it within 24 hrs, yet after 3 days I'm still waiting...
Quite unimpressed and back to 1 star...
I'm wondering how much longer this will take or if it's even gonna happen at all

Horrible customer service! Every time I have to contact support. The guys opened an online store early, their level is still in the underground passages to sell! The only thing I like is the quality of some products, however, this is not guaranteed; they may change the ordered product to another without agreeing with you.

To get something to Germany you need to wait like 7-10 days but be paitient it gets there. Little bit expensive but quality could be worse.
All in all okay

Hello Expresshighs, im very happy with my order but you haven't send me the free sample the first time that i order :/ i orderd WASTED 3g ione of the best herbal incense! Please dont ever stop this profuct is amazing! In my opinion the best on the site! WASTED 3g and demon ar the best for me! I will buy every week

The quality is good and so is value for money. The company replied to questions I had. Some items tend to be out of stock.

La communication n'est pas très efficace, ce qui peut laisser penser qu'on s'est peut être fait avoir
Le numéro de suivi tarde un peu à venir et pas de réponse au mail
Mais je pense que c'est car ils ne travaillent pas le week-end
Pour finir tout s'est bien passé, envoi dhl puis colis privé
Emballage soigné, et produit très efficace

Serious company and fast shipping good quality product, I'm happy to have finally found a serious site

A lot of products, really not high prices. I really like it. It's one of the place where make an order.

I am ordering shipping to the Netherlands. So I don't have too many issues with my orders. It is been about 3 months since I placed my first order. Overall I have ordered about 6 times no issues whatsoever quick turnaround got my orders within a few days only.